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Requests have a turnaround time of up to 24 hours. Please be patient until you receive a response. Flagging for Krydos since he's the one who needs to do this.

https://blog.thirugns.helioho.st/ loads for me. Your second domain does show an HTTP 500 error. I'd recommend checking your error logs in Plesk (https://wiki.helionet.org/View_Error_Logs). It's likely a problem with WordPress or one of its plugins.

Hello! Please could you set up SPF, DKIM, and DMARC for my domain dark.helioho.st? Thank you in advance!

Hi folks, I cant figure it out. With changing my domain, the mailserver domain changed to kittforhire according to the settings (but seems like mail.kittforhire.com could be an option). So simple, so easy. Webmail works but the mailserver will not work. I cant get SSL running because letscrypt is insiting its an NXDOMAIN. Probably thats my whole issue already. Can someone confirm and tell me i am just impatient and need to wait until its going to work? Thank you

Can someone take care of my request?

Thanks, everything works. Topic can be closed and result of mail tester was again 10/10. Just have to figure out - again - how to set up the mail.domain.com part Thank you

Johnny no longer has Python 3.12, which is part of the issue. It has 3.14 now. You'll need to update relevant shebang lines. https://johnny-info.heliohost.org/pyinfo/info3.14.py I'll assume you want these installed for 3.14. Datetime, json, and OS are built-in I believe. Requests is already present. Escalating to have the others installed: sqlite3, Beautifulsoup

Thank you for the reply. I'm using python 3.12, Johnny Server. The modules being used are: datetime, json, sqlite3, requests, os, BeautifulSoup

Hello staff, I changed my account email on file to accurately reflect my email. The one still listed on the dashboard is still the old one. Are you able to update that for me? Thanks!

Yes, i will do it as soon everything starts working. For now i cant open webmail and nothing... have to wait a bit.

DKIM, SPF, and DMARC have been set up for the domain kittforhire.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thank you, short and probably silly question,... do i need to get DKIM, SPF, and DMARC handled by you guys for the new domain as you did for the old domain? If so, do i need to open a separate thread? And do i need to change anything else on my end (except for reissuing SSL) to make it work after (changing path somewhere), or is it directed to my website automatically?

Duplicate topic, Please see:

Hi, My domains https://blog.thirugns.helioho.st/ and https://thirugns.helioho.st/blog/ are showing 500/503 errors. The base url https://thirugns.helioho.st/ is working fine. Please help. Regards

Domain changed. It may take several hours to start working.

Hi folks, i dont know exactly how that works. I want to use my custom domain as the primary domain for my hosting account. My Plesk settings are restricted, so I cannot add it myself. My server IP addresses are 65.19.154.90 (IPv4) and 2001:470:1:1ee::1002 (IPv6). Could you please update my primary account domain to kittforhire.com? Thank you so much! Have a wonderful week

Domain added.

This support request is being escalated to our root admins.

Hello, Could you please enable remote PostgreSQL access for my account? Username: dvdbrugnoli Server: Tommy Database name: dvdbrugnoli_RM Database user: dvdbrugnoli_RestaurantManagerADMIN Please allow access from all IPs. Thank you.

Hello, Could you please enable remote PostgreSQL access for my account? Username: dvdbrugnoli Server: Tommy Database name: dvdbrugnoli_RM Database user: dvdbrugnoli_RestaurantManagerADMIN Please allow access from all IPs. Thank you.

please remove clabur19 and keep clab

That domain cannot be added because you're currently in violation of the terms of service. Users are only allowed to have one account. Which one do you want to keep?

This support request is being escalated to our root admins.

Domain added. It can take up to 2 hours to start working.

please on account clab add clab.eu.org domain