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You're suspended for using a disposable alias email address, which is prohibited by our Terms of Service. Since you provided a valid address during signup, we tried changing the address back to your original signup address for you to correct the violation, but you reversed the change triggering a suspension. Can you explain?

My account has been suspended. Might be due to lack of a login over the last 30 days. Can you let me know if there is any other reason, and re-activate the account please - Many thanks A Username: aleden B think I'm on tommy C domain is https://aleden.heliohost.org

No. Temporary wouldn't really help. Thank you.

The .heliohost.org domains aren't available anymore on any plan. Only a temporary alias is available for the old .org domain if you need it so users/devices/etc. can find your new domain. Your choices for permanent free subdomains are now .heliohost.us or .helioho.st instead. Do you want the alias created?

Alias added. It can take up to 2 hours to function.

please, add domain clab.eu.org, user clabur19

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please note that your forum email address is currently attached to an email address on that domain, so unless you set up emal for the domain elsewhere, you will not be able to receive emails relating to your forum account, such as any message notifications or password resets you may need.

Thank you for the payment. Your account is unsuspending and will be moved to Morty shortly. You'll receive an email when the move begins, and another when the move completes (usually within a few hours). Please let us know if there's any issues once the account move completes.

This support request is being escalated to our root admins.

I've added that domain for you. Please allow up to 2 hours for it to work and remember to set the nameservers or A/AAAA records.

please, remove addon domain clab.eu.org, from user clab

Ah I see - I didn't notice that. Would that be available via a different hosting plan?

Hello, I purchased Morty Server Prepay Quantity: 1 $10.00 with PayPal. Transaction code: ************8312U and I kindly request account restoration.

i want iqpc.cc to show the same content as iqpc.info while still showing iqpc.cc in the address bar

Please Add Domain iqpc.site

Thanks

It looks like you're using Porkbun NS for that domain so you'll have to add the DNS records yourself from your Porkbun account.

This support request is being escalated to our root admins.

Domain added, it'll take effect in two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP.

Please I will like sureodds.eu.org to be added as add-on domain to my account. Thanks for good job

Good day. Could you please setup SPF, DKIM and DMARC as well are rDNS for my domain tkcsplace.moe on vps12? Thank you.

I'll bet that a CF server IP got blocked by our firewall. Try turning off the proxy on Cloudflare. If that fixes it, I'll escalate it to Krydos to see if he can do a bulk unblock for CF. There's 372 IPs blocked on Morty2 currently...

Hello, my websites ech.lat and chud.christmas both have Error code 523 Origin is unreachable

Does it work now?

The .heliohost.org domains are no longer available to regular users (they were actually discontinued in 2021). We were forced to make this change because users kept getting hacked or setting up phishing sites, which resulted in the main heliohost.org website getting blacklisted on places like facebook. Accounts that had one were allowed to continue using them until the domain was changed or removed, and when Johnny crashed, all such domains on Johnny were effectively removed. It can be added back temporarily if there a specific reason you need this domain (for example we had another user for example who had embedded devices pointed to one of these...he had to release firmware updates to change the domain). Do you have a specific reason it's needed? If so, we'll add it back as an alias temporarily and set it to redirect to your new domain for you, but do keep in mind there will be a point where the .org domains will no longer work for regular users.