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Hi Krydos This is Marco mm@marcomessina.com hosted as mm1.helioho.st When I first started my hosting six months ago, I was set up on Tommy, Then you added a larger storage space on another server for an annual fee. It worked great until recently I switched to Morty (I did it only to pay a monthly fee to support Heliohost) The subdomain files.mm1.helioho.st you created, was pointing to http://65.19.154.72/files/ and I can still access those files now at that URL Since one of your techs moved me to Morty, the subdomain no longer connects. I went around with Support to no avail, possibly because what you set up for me was unusual? I cannot find a way to reconfigure my subdomain in Morty DNS. Could you please fix it? Thanks for your help Marco

thanks worked

Deleted. DKIM, SPF, and DMARC have been set up for the domain kyparissi.online. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

The server was at maximum simultaneous requests. I've increased the limit a bit to see if that helps. [Tue Jun 24 16:20:49.274041 2025] [wsgi:error] [pid 2237222:tid 2237237] [remote 155.190.29.37:51192] [2025-06-24 16:20:49,273] ERROR in routes: Erro de banco de dados: (mysql.connector.errors.OperationalError) MySQL Connection not available. Not sure why the MySQL connection would be unavailable. The last time MariaDB restarted was 27 days ago, and has had 100% uptime since then. Perhaps you didn't use the open connection for more than 120 seconds and it timed out and closed? [Tue Jun 24 16:20:50.294803 2025] [wsgi:error] [pid 2237222:tid 2237237] [remote 155.190.29.37:51192] sqlalchemy.exc.PendingRollbackError: Can't reconnect until invalid transaction is rolled back. Please rollback() fully before proceeding (Background on this error at: https://sqlalche.me/e/20/8s2b)

my domain kyparissi.online i cannot delete from plesk is blocked access

Which domain? You can delete databases yourself through Plesk Deleted.

Your main domain has been changed to asl.ng.

Krydos has to get these.

Hi guys, Could you please provide me with the detailed logs for the timestamp below? I'm at morty server username azevedotales@outlook.com Thanks! 2025-06-24 16:16:56 Error 2804:18:90d:2211:b0a2:9ad5:8f21:2c54 404 GET /favicon.ico HTTP/1.0 Mozilla/5.0 (iPhone; CPU iPhone OS 18_5_0 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/137.0.7151.107 Mobile/15E148 Safari/604.1 910 Apache SSL/TLS access 2025-06-24 16:20:49 Error 155.190.29.37 500 GET /sofiahub/flask.wsgi/logins HTTP/1.0 https://thelema93.com.br/sofiahub/flask.wsgi/conteudo/215 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36 1.33 K Apache SSL/TLS access 2025-06-24 16:20:50 Error 155.190.29.37 404 GET /favicon.ico HTTP/1.0 https://thelema93.com.br/sofiahub/flask.wsgi/logins Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36 910 Apache SSL/TLS access

Your account contains the vless/xray node proxy software, which violates our terms of service.

I recently discovered that my account has been suspended, but I have not had the opportunity to use it yet. To the best of my knowledge, I have not violated any platform rules or engaged in any inappropriate activity. Could you please kindly review the suspension and consider reactivating my account? I would greatly appreciate your assistance and clarification on this matter. Thank you very much for your time and support.

This support request is being escalated to our root admins.

I recently discovered that my account has been suspended, but I have not had the opportunity to use it yet. To the best of my knowledge, I have not violated any platform rules or engaged in any inappropriate activity. Could you please kindly review the suspension and consider reactivating my account? I would greatly appreciate your assistance and clarification on this matter. Thank you very much for your time and support.

need add mail server dkim spf record to sent emails to gmail need delete my old databases nikos61_drupal_0 nikos61_drupal_3 nikos61_drupal_4 my username us nikos61 and delete my forum user nikos61 i have found my old username password

Thank you.

Domains added. it can take up to 2 hours for them to start working.

Domain added. it can take up to 2 hours to start working.

Please help me to add domain "radio.gwjcfls.top" in my account:gwjcfls

website to be create

Hello, Is it possible to add following domain names lejorstyle.com lejorstyle.be Thanks in advance.

Thank you!

Account dir has been manually moved to Morty. This happened because you tried to buy a new Morty account under the same email address as your Johnny account. There is a button in the account dashboard on our website that needs to be used to move an existing account. It can take a few hours to completely move. Once it finishes moving, we can change the domain.

I want my account migrated to Morty and I made a payment for $19 to this effect. I want my new domain added and made the primary one as well: asl.ng Username: dir Email: fiyinfolu@gmail.com Thank you

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I want to register my domain kyparissi.online, the username is nikos61 and I want you to tell me what ns server I should put in the registrar.