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Do we need to reset the account? The 403 error is gone. Anyway, if you have to the domains are as follows: waa.co.ke dhamira.co.ke conarim.com harlemtechnologies.com mwenendo.xyz nilijua.xyz yourcompanysolutions.online

The rebuild has been started and you'll get an email in about 10 minutes when it's done. Your next free rebuild will be available on 2025-07-03. If you need additional rebuilds prior to that date they can be purchased for $1 each.

I recently made a new domain www.civicquizapp.helioho.st. But when I try to see it on the web it show me the your domain should soon start working. I made it yesterday so I don't understand why it still hasn't started working

This support request is being escalated to our VPS admins.

Hi, can you please reinstall the whole VPS138 and install the OS new? Thanks in advance Edwin

After further review, due to the username mismatch and the 503 issue, this account will need to be reset to correct the problems, which will delete all of your data and domains. Do you want me to go ahead and do that now? Also, which domains do you need added back to the account after the reset?

This looks to be broken internally...no meaningful error in the Plesk logs either. Escalating to Krydos. Not sure what exactly is wrong with it, but I did notice your account is unusual in that your linux system username doesn't match your hosting account username (it's supposed to match), so maybe that broke something during the suspend/unsuspend process? If Krydos can't fix it, we may need to just reset your account...

I've blocked access to all via index.html so that I can access the db and download the data but I seem to be getting a 503 on all domains in my account. Even the ones which didn't have any Wordpress installations such as harlemtechnologies.com. See the attached image

Yeah Wordpress is full of security issues itself, and many of the free extensions out there have backdoors built in too (and they're free purely for that reason, they give away the extension so the developer has servers they can use for abusive activity that makes them money, typically spam or phishing). This is extremely common for WP. You've been unsuspended, but I'm leaving your mail service disabled for the time being so the compromised WP installs can't send spam. It may take a few minutes for your account to work again. Please remove WP quickly.

I thought I had locked down the wordpress installation but it seems to be futile. Let me just switch to plain HTML since I seem to be playing whack a mole with Wordpress. Everytime I lock it down, they find another way to hack it. I'm exhausted, can't keep securing the Wordpress installations. I'm going to remove all wordpress installations and replace them with plain HTML. I just need to copy the website contents then I wipe them all

You're suspended for abusing the email service. The limit is 50/day, but you tried sending nearly 1500, almost 30x the allowed limit. hostmysiteplease 2025-06-01 22:16:37 Tommy hostmysiteplease.helioho.st hostmysiteplease Suspended by system for sending 220 emails. hostmysiteplease 2025-05-28 22:09:40 Tommy hostmysiteplease.helioho.st hostmysiteplease Disabled email service for sending 1256 emails. Can you explain?

My account "hostmysiteplease" is suspended

Account scbz has been unsuspended. It may take a few minutes to work again.

I have only one account and had several logins from my uni network. scbz.helioho.st

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Free signups on the Johnny server will be reopening in about 10 hours since the maintenance for the last week has been completed. The performance of PHP should be much faster than before, and the number of 503 errors should be much less. Let us know if you notice any difference. Webmail is now disabled by default on the Johnny accounts, but you can enable it yourself if you will be using it.

This is for username greggolong I would like to add domain iqpc.info to the account. I will manage dns on the remote domain remotely. I have added a record of www.iqpc.info to point to the ip shown in plesk.

What TLD would you like to use, .helioho.st or .heliohost.us?

Hello! I did not create another account in Tommy. carl.helioho.st is my only domain. It is possible that someone from my workplace (there's only one Internet connection here) might have subscribed to HelioHost. Please do not suspend my account. I've been with HelioHost for quite some time now and I have adhered to the policies of our community. Thank you so much!

hi my username is tinagolden and i want you to help me add domain "emmagoldendoodles". thank you

I would like to know if it is possible to configure typical web page errors like 400, 401, 403, 404 and 500 with custom pages in shtml format.

The contents of .cache have been discarded and your account has been unsuspended. The disk space may take a little while to update to reflect the deleted files.

Yes please, remove that and I will review what generated it to prevent it from happening again. Thanks!

What do you want deleted to free up the space? It looks like there's 600+MB used by what appears to be headless chrome installed in the .cache folder. Do you want me to remove that?

Hi, my Tommy account was suspended. I accidentally surpased the 1000 MB Disk space limit (1041.7 MB). I tried to connect using FTP to free up space but it isn't working neither. Could you please help me to recover access to my account. Thanks.