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VPS admin would need to check on this for you.

When I load my websites which are hosted on my vps. They shows 504 (Gateway time-out) errors many times and after some time it's getting normal and it shows website perfectly. Fix this please !

Which python version are you using?

Alright, I have deleted the new VPS132 that you created, transferred the new subscription to the old VPS35, and you should be good to go. If this happens again in the future please note that you can just click the link in the email to pay for your existing VPS rather than creating a new VPS. Less work for you, and less work for us too. Thanks for being a VPS customer.

Thanks.

This seems resolved. I just modified the dispatch.wsgi and *.htaccess; the pings and logs returned to normal. I will check back again later today.

I'm just wondering, prior to request of WSGI control access, the site deployment was slow but still deploys. It was turned on as per my request to enable fast development. Yesterday, I requested WSGI control access to be disabled for now due to development going on a short hiatus. Prior to that request being fulfilled, the site deployed at softhauz.ca domain was working fine both in mobile and in desktop; the changes made in development was reflected perfectly in the live site at softhauz.ca. However, I checked the logs this morning (3/9/2026 01:00 AM MDT) because softhauz.ca suddenly gets the 500 server error after WSGI control access has been disabled. The logs indicated the following: mod_wsgi (pid=2734086): Failed to exec Python script file '/home/softhauz.ca/httpdocs/softhauz/dispatch.wsgi'. I only needed the WSGI control access to enable fast development, I still expect my site to deploy and be available even when I am in hiatus. Please let me know your inputs. Thanks

I was trying to renew the VPS that was powered off. I want to renew that VPS only. No new signup

Did you intend to signup for a new VPS, or were you trying to renew the VPS that was powered off yesterday?

This support request is being escalated to our root admins.

I have renewed my vps by adding the new payment. Please verify and restore my vps again. username: o1mark1

Removed.

Please delete the site and all related files for smoothtalker.fwh.is on my account. I need to add a new site and that one is deprecated. Thanks!

Readded Digital Plat. URL linked is a referral for an extra domain slot. They recently fixed a lot of bugs and updated their website and dashboard. Will add working links later when I create the websites.

WSGI restart control has been disabled on the domain softhauz.ca

Main domain changed. It can take up to 2 hours for the new domain to start working.

Domain added. It can take up to 2 hours to start working. Manually adding a domain on your own isn't supported yet but we're happy to assist you with this process.

Hi, I'd like to change heliohost domain to my own 1. avarnex 2. https://onlymoths.gay

So i was looking to add manually a friend´s domain to my account. But wasnt able to find the option in the plesk panel, neither a way to manually edit the DNS to try to add it over there. The domain is https://www.kadimastuff.com.ar/ and just need to forward to an other link. (probably the forwarding ill be able to do it from the plesk panel) The domain its already pointing to helio host. Thanks

I've added the new domain, and removed the helioho.st one. Please note that we don't really "change" domains, it's done with an add and remove and there's a risk of data loss when domains are removed. Since the folder for the old domain inside Plesk will be deleted, I made a full account backup for you before I removed it, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I also added the new .top domain, please give it up to 2 hours for it to fully work.

Domains added. It can take up to 2 hours to for them to start working.

I have configured the nameservers to be ns1.heliohost.org and ns2.heliohost.org. My username is fifthglyph

Escalating to have this turned off for you.

Hi my username is lightningbird Can you please add www.spacebounty.org www.spacepuke.org www.clarkeandthehimselfs.com thanks

Hello, please turn off the WSGI control access for now. Softhauz will be on a short hiatus before starting the next phase. Thank you very much!