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Every time the countdown ends, it resets and you cannot register with Johnny.

For webmail, did you reenable it? Back in May it was disabled globally to fix 503 server errors.

Things that I have already done: 1) I added the records in cloudflare for DMARC, SPF, and DKIM as well. 2) my A record urbanshed.in is set to ip address of the tommy server (website is working fine). 3) I have created mail account with name admin@urbanshed.in and I have completed the setup. Problems: 1) I have setup the webmail option as well, but on webmail. a page is opening with webmail.urbanshed.in and it is showing an error. (i have attached the jpg) 2) I am setting up mail server client (Thunderbird and Outlook) both are having connection issue and unable to connect. (i have attached the jpg) I have tried Manual setup as well (i have attached the jpg) I must be missing something, please help me to make this work.

Okay great I think those modules should work, thanks for the quick and helpful reply

Modules designed for mysql work with mariadb databases, and we have a few different mysql modules already installed on Tommy. The full list of modules can be seen here for 3.12 on Tommy: https://krydos1.heliohost.org/pyinfo/info3.12.py Is there a specific reason you need this one vs. the mysql ones already installed? If you do need this specific one, let me know and we'll see about getting it installed.

Hi, I'm trying to access my MariaDB database inside of python but to do so I would need the MariaDB module. Could you please install this for me? My server is: dylanlewis11.helioho.st My account username is dylanlewis11 Thank you

You could either contact PayPal support and see what they have to say about it, or you can use this Stripe link to try to pay again https://buy.stripe.com/6oU7sNcs6207fjP1udco009 I understand that the Stripe link says $2 and the dashboard says $1, but the dashboard will be updated to the new pricing soon anyways, and I don't want to create a $1 Stripe link that will only be used once and then deleted in a week or whatever.

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The account celesetatone1 looks like it's already been reset. We can't add domains to accounts until after you recreate the account. Please check your email for a link to finish the reset and create the new account. Once that's completed, let us know and we'll add the domain for you

Hi. Please reset my account to its default settings and add a domain name. Domin celestat.site acc celestatone1

This support request is being escalated to our root admins who can look into this further for you.

Hi there, I am upgrading my account to Tommy server. I proceeded to pay using my virtual card, it got refunded so I used my debit card instead, the money got refunded again. I did it multiple times, but it keeps repeating.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please reset account stephenw.

Soo as it turns out, on Jonny you can safely place your .env file in the root of your app and the server will automatically prevent it from being served to a client. for this sample project, the path is load_dotenv("/home/dkobrin.helioho.st/flask.dkobrin.helioho.st/MyNewFlaskApp/.env") as an extra layer of safety I am also adding the following to my .htaccess file instructing Apache to deny requests for .env files #hide .env files from http access <FilesMatch ".env"> Order allow,deny Deny from all </FilesMatch>

I would like to stop using code hosting on github. I moved to codeberg, some of my private git repos are on github. unfortunately, codeberg won't allow private repositories based on their TOS, only some exclusions for small files like personal notes, .env files, etc. codeberg is focused only for open-source projects. so, what im planning now is to store private git repositories only on my local machine. but transferring changes to heliohost using filezilla is hassle because some files are not syncing properly, like you need to transfer each and every file unlike git which is better to transfer files and you'll be assured that files in local and remote are in-sync properly. however, that would be a problem then. I'd like to use Git but at the same time, I won't like to use online code hostings especially github for private repositories.

The module smtplib is a default module that is present in all Python installs, and doesn't need to be requested.

This support request is being escalated to our root admins who can set this up for you. 🙂

Username: dylanlewis11 My server: dylanlewis11.helioho.st I need smtplib module please. I'm running python 3.12 on a Tommy server. Thank you.

For SPF, use this (leave the name field blank, use this as value): "v=spf1 include:tommy.heliohost.org ~all" For DMARC, enter the name as _dmarc, and use this value: "v=DMARC1; p=quarantine" For DKIM, the record needs to be generated in Plesk under the mail settings as its unique to each user. Turn it on, apply the settings, then click the ? next to the DKIM settings and it will show you the correct records to use.

Thanks. I never thought of the laptop as an attack vector. That's why I kept getting hacked Thanks

So your laptop had malware...that explains it. Glad to see you found the source of the issue Unsuspended again. I've randomized the password for that compromised email mailbox so the attacker cannot send messages. You'll need to set a new password for it in plesk before using it again. It may take a few minutes for the account to work again.

hi there, my username is urbanshed and my doman name is urbanshed.in that is working good. my dns records are set by cloudflare account. i have setup the A/AAA records to my ip and it is working fine, but i dont know which DNS enteries i have to make for setting up mails in, also i need spf, dmarc and dkim to be setup, can you please help me how can I do that? I have created mail account with plesk earlier but it was not working, and i didn't find any useful info here: Cloudflare DNS Records - HelioHost Wiki

You were right, it's the laptop that was compromised. Hence the hack on Wordpress which got the account suspended. I removed the Wordpress sites but the account kept sending emails, Turns out the laptop had been compromised and that's how they kept getting in. I have bought a new laptop purely for work (old laptop was shared by family). It's running the latest Windows 11 and Kaspersky Anti virus I have also instituted a policy for changing email passwords at least once per month Also, I will be logging in to check the email logs daily (Is there a way this can be automated?) I believe these changes will ensure my account is never running afoul again. Let me know if there's anything more I can do to secure my account