All Activity

Hello there, Username: dmcrac Server: vps112.heliohost.us My original goal was simply to enable a persistent object cache for my WordPress site dmcrac.org . The WordPress Site Health tool recommended APCu. I followed standard procedures to install it for my PHP version. I also believe I may have installed php-memcached. But after making all kind of changes I visited my sites and there was no problem detected. It was yesterday night when I did this. But today morning, when I tried to visit my sites (wordpress and non wordpress), I have found the following error in all of my sites hosted in the VPS: I don't know how did it happen. Yesterday I installed APCu and enabled all type of caching with the plugin "W3 Total Cache". So today I spent several hours trying to fix it and used AI models to determine problems and solving them. After some hours now I find all my sites are totally inaccessible with a connection refused message. Yesterday I created a hestia backup. So is it possible to reinstall the OS and hestia and retore the backup. I am not sure about the integrity of that backup file. But the information currently existing in the file manager and databases and mail data is much more important. Can you please look into the issue? Is it possible to restore everything without reinstalling, losing even a part of data will be a great loss for me and my club. And also there is an active research conference event running. Regards, MD Shifat Bin Siddique

Please be aware with Windows server we only provide the trial version, and if you want to use it beyond the trial you will need to purchase your own license. Also, windows server will not work on the $4 mercury VPS because of insufficient resources. You're going to have to buy a larger VPS to run windows. The bare minimum that would be recommended is 2 CPUs and 2GB of memory, and I would recommend 4GB as 2 is not enough for windows to really function. Do you still want to proceed with the rebuild?

I've submitted a ticket earlier but didn't know I needed to VPS147.

I'm not familiar with the Ubuntu OS, please I'd prefer windows 2022. User id: bydaulton

I believe the issue is caused by `$this->results[$queryKey]` being overwritten when you run a new query inside `getCategory()`. So when you call `$this->fpdb->query(...)` in `getCategory()`, it updates the `$this->results` map and the current query key, which breaks the loop in `getProperties()` because `fetch_object()` now references the subquery instead of the original result set. To fix this, you can store the result of the main query in a temporary variable before entering the loop, like this: function getProperties() { $s = "SELECT * FROM properties"; $result_set = $this->fpdb->query($s, return_result: true); // store raw result $result = []; while ($r = mysqli_fetch_object($result_set, Property::class)) { $r->category = $this->getCategory($r->cid); $result[] = $r; } return $result; } This way, even if `getCategory()` runs a subquery internally, it won't interfere with the loop iterating over your original `$result_set`.

Looks like this board is a bit quiet recently. Just sharing in case someone finds it useful later.🗣️

Hi everyone, I just recently set up a site on HelioHost (Tommy server) and wanted to share how I enabled HTTPS and basic protection using Cloudflare. This is useful especially since HelioHost doesn’t offer automatic SSL for custom domains out of the box. --- Steps: 1. Add your domain to Cloudflare Go to https://dash.cloudflare.com Click Add a Site, choose the Free plan Cloudflare will scan your DNS records At the end, you will get two nameservers to replace your current ones Go to your domain registrar and update your nameservers accordingly (Wait some time for the DNS to propagate, up to 24h) --- 2. Point your domain to your HelioHost server (Tommy) After the domain is active in Cloudflare: Go to the DNS tab in Cloudflare Add a record like: Type: A Name: forum (or your subdomain) IPv4 address: <your_hosting_ip> Proxy status: Proxied (orange cloud) (If you use the root domain, set Name: @) --- 3. Enable SSL and force HTTPS In Cloudflare: Go to SSL/TLS > Overview Choose "Full" or "Full (strict)" if you have a Let’s Encrypt cert on the server Otherwise, use “Flexible” (not ideal but works) Go to SSL/TLS > Edge Certificates Enable Always Use HTTPS Enable Automatic HTTPS Rewrites --- Notes: Make sure your web host supports SSL if you use "Full (strict)" You can still access your files and settings via HelioHost control panel (e.g. Plesk) --- Let me know if you have any questions. I’m still new to this but happy to help where I can!

Hello, The forum seems a bit deserted :))

I’m trying to disable directory listing using .htaccess, My .htaccess file has Options -Indexes, it is working fine on my local development server but not here, can you help me overcome this issue? thank you.

Added. it can take up to 2 hours to start working.

Hi HelioHost Support, Please help me add the following subdomain to my hosting account: HelioHost Account Email: <removed> Username: alkastraverse Subdomain to Add: forum.alkastraverse.xyz Thank you for your support! Best regards, alkastraverse

No problem.

Now it worked finely. Thank you again

Try something like this python3 -m venv .venv source .venv/bin/activate pip3 install python-telegram-bot pillow pytesseract requests email-validator python-dotenv

The command is working fine, it's just letting you know that you should use a virtual environment. Parts of the operating system use Python too so if you change the versions or install random stuff to environment that the operating system uses you could break the whole VPS. Here is a guide for how to create a virtual environment and install modules with pip inside it. https://packaging.python.org/en/latest/guides/installing-using-pip-and-virtual-environments/

This one

What error do you get when you try running that yourself via SSH?

This was posted at 10:12am my time. Based on the timestamps, I'm guessing this was caused by Johnny's /tmp being full this morning which would cause that error. I cleaned it up at 10:47am and everything should be working again now. Let us know if it happens again.

VPS120. Escalating...

Well...that's a new one. There must be something wrong with the Plesk file manager considering FTP works. Nobody else has reported it though. Have you tried another browser? I'll escalate it to Krydos for you to see if he has an idea what might cause this, but if the issue isn't a simple fix or is just an internally broken user account, you might need to reset your account... Escalating.

Can some one please, sudo apt update && sudo apt install -y python3 python3-pip tesseract-ocr libtesseract-dev && pip3 install python-telegram-bot pillow pytesseract requests email-validator python-dotenv install these for me. the pip is not working via terminal.

Thank you ! it's working properly now

Please check your PMs for information regarding your Lily account.

Your rebuild has been started and you'll get an email in a bit when it finishes.

A VPS admin will be able to do this for you.