All Activity

the cat says meow

You're suspended for creating more than one account. You're only allowed to have one account. Since the other account is still suspended, I've unsuspended this one for you. It may take a few minutes to work again.

Is there anything i can do to revive my account or i will need to create another? i need the hosting for my thesis website. I can make sure that the violation will never happen again. Thank you.

can u add this znight.work.gd and not sure if u can turn on subdomain for me as well? i also need a IP / DNS so i can point to it, and thank you for the work ur doing. i will soon to upgrade into VPS but i do have few questions about it. 1) on the VPS can i host Sharkey / Misskey / Social Mircoblogging by fediverse as i did not find noting about TOS yet in it.. 2) as far with VPS, is there any panels like VPS panel to turn on / shutdown etc ? or is it just a shell in a box?

your welcome for helping you mate

Unsuspended.

Please, waiting reactivation unlock.helioho.st ; username: diarykely

no problem: leave mgunlock in Morty

Okay, thank you very much !

I just realized the donation email matches the account mgunlock, not the account diarykely. Which account did you want moved?

Your account has been moved to Morty, and I gave you a $12 Morty balance for the $10 payment. It can take a few hours for the DNS to update. You will get an email when the entire process is finished.

This support request is being escalated to our root admins who'll be able to verify that transaction for you. 🙂

His username: mgunlock, but I'd still like to switch to Morty to avoid this problem, can i choose the 12 months options? edit: i use donation button via Paypal $10 Your Transaction ID: 0F5430747H394824Y Merchant Transaction ID: 1BX86628P0479310S

Domain added. Please be sure to configure DNS using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A/AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

As long as there's two people, we can just unsuspend both of them and leave them on Tommy. Sharing a computer will definitely cause this though. Moving to Morty would also solve your problem as Morty accounts are not included in the multiple account policy. Can you provide the username of your brother's account?

Thanks, solved.

Hi my Username is Stoffel. Can you add the following domain: vinovirtuo.com thanks

it reflected now. thanks @MoneyBroz!

Hello, This morning, when I accessed my website, I saw a message saying "More Information Needed." After reading the Terms of Service, I believe the issue might be related to multiple accounts. I want to clarify that I do not personally have more than one account. However, my brother and I share the same Wi-Fi network at home, and sometimes he uses my computer to log into his own account and manage his project. To avoid this kind of interruption in the future, I’d like to ask: if I upgrade to the "Morty" plan, would this help prevent the issue? He would remain on the "Tommy" plan, and I would upgrade to "Morty." Would that be acceptable under your policies? Thank you very much for your assistance. My account: unlock.helioho.st

questlog.tenkyuu.dev has been added, and sandbox.tenkyuu.dev was removed. It can take up to 2 hours for the new domain to start working. Since removing a domain from your account can cause files for that domain to be deleted as well, I created a backup of your account before the removal, which you can download at https://heliohost.org/backup/

Good day! I would like to request a new subdomain 'questlog.tenkyuu.dev' to my currently existing domain 'tenkyuu.dev'. Please also remove this subdomain 'sandbox.tenkyuu.dev'. Thanks!

i can explain here, i first bought an account on heliohost to meet my website's needs (for thesis) Then, some of my friends who need hosting for their thesis project asked me where I got the hosting plan. I advertised heliohost and made an account for them. They used my card for payment and authorized me to create their account, upload their files, edit them, and import their databases. They don't know how to use plesk, i tried to teach them on discord, but it's no use, so they asked if i can just use the account and update their files or renew the website. That is all.

You can either explain here or create a new thread.

i received the email, i want to clear the violation by explaining why I'm logging multiple accounts, where do i message?

VPS removed.