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Domains re-added. They should work within 2 hours. And yeah, I agree that messaging can be confusing especially for users with external DNS who may not realize the domain needs to be added. The page was written with the expectation that users would be using our DNS (which back in our cPanel days was actually a requirement to add the domain). For users who do use our DNS, an unconfigured domain simply doesn't resolve and returns NXDOMAIN instead of that page, so its obvious its not set up. When external DNS is used, it's possible to force an unconfigured domain to resolve, and the server just shows that page because it has no idea what to do with requests for the domain.

This support request is being escalated to our root admins who can add those for you.

Sorry, could you also add the requests module? so: flask-cors==6.0.2 requests==2.34.2 Thanks again!

Hello, my username is jacobinathanialp. I would like a module to be added to the Johnny server for Python: flask-cors==6.0.2 Thanks!

Sounds good. Let us know if you need help with anything else.

Please don't create multiple threads for the same topic. It's possible the backup was performed before you created your PHP file. You'll need to either look for the PHP file in your own backup, or recreate it from scratch.

It seems the "your domain should start working" is bad messaging. Now the counter resets to 1h 51m. It doesn't establish that the domain owner is the one looking, and promises something not delivered. Should be, "Domain Unconfigured. New domains will be reloaded in {time}"...

These need a destination again in my Johnny account: hotnova.com gpt.hotnova.com DNS is externally hosted. https autocerts by johnny were doing their thing before. yamahasho.heliohost.us (or can be sho.heliohost.us if not looking too impersonating), by Heliohost DNS. Had it before (or a mis-remembered likeness). No plesk domains yet, no subdirectories. Currently for http://gpt.hotnova.com/ - a confusing (and un-selectable) Heliohost text "your domain should start working in about 32 minutes) half a day later after account re-creation. --unnecessary reminder: Added subdomains can take up to 2 hours to start working.-- Thanks!

I've just downloaded the backup and I'll try to restore it. Thanks a ton for helping out! You guys are freaking awesome. I use your free services for over 2 decades and I hope I can support you with a paid plan in a near future.

Subdomains added. It can take up to 2 hours for them to start working.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Good day, my username is "appnetwork", After the failure and subsequent reconstruction of the Johnny server, my account lost the hosted subdomains, therefore I request that the following subdomains be added to my account: api.aplicaciones.pw dev.aplicaciones.pw dev.clima.pw dev.sismos.pw Thank you very very much in advance!

I want to change my main domain, pointsixredux.helioho.st to “exgdps.helioho.st” my heliohost username is roseeeee.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

My username is colrryan I would like to add the domain ryandcole.us.to to my server.

Great, thanks. I will carefully go through the tasks and keep watching the https://heliohost.org/dashboard/load/ Thanks

I WANT TO RESTORE THE LAST BACKUP FROM MY FILE BEFORE REBUILT Johnny SERVER I haven't backed up my file And when I download the last backup, it's without my PHP file, and I can't find it

Sorry for the delay.Yes, they're gone. Thanks

There's no data on my side this time around because you've been suspended for more than 24 hours. Tommy has been experiencing high load as well as an issue where tasks sometimes fail to exit properly lately (which is probably because he's past-due for rebuild), so its possible these issues are manifesting due to s server fatigue. Tommy was supposed to be rebuilt to address these issues before they become an issue, but Johnny cut in line when he decided to die unexpectedly. The tasks do seem to be the issue based on the charts from the last suspension, as the load dropped to basically 0 when I turned them off: https://helionet.org/index/topic/67991-incorrect-username-password/#comment-302346 I would suggest troubleshooting them one at a time. You can watch your load at https://heliohost.org/dashboard/load/ Note that the load chart can take ~10-15 minutes to show the load once you actually cause it. I'll unsuspend you one more time, but I'm going to disable all of your tasks again. Please do not run these tasks again until they are either fixed or you move to Morty. Unsuspended. Your account may take up to 2 hours to function again.

Hi , my account got suspended again. But I did previously stopped the tasks that were potentially causing it. This was the advise from support "The jobs causing this look to be that collector_control and ogn_bridge_control task." I did change them to run once a day, it didn't make difference. Than I disabled them all together. So not sure what might be casing it. Can get access , so I can check the scripts? Thanks

Domain added, it'll take effect in just under two hours.

Thanks again, migrated and documented all over the place so users already woke up to their homeland's music and morning news. There's just no way to remote-patch the server initially queried at the moment, so you may still see some hits to .org for a while.

Hi! I have had a HelioHost account of user name shamerink (shamerin@naver.com), and I hope you to add my own domain for shamerin.org up to your host and of course I'll I will change named server as yours. Thanks

Subdomains added. It can take up to 2 hours for them to start working.

Hello my username is "quilanetwork", After Johnny server reset, I would like to add the following subdomains to my account. api.tech.quila.mx dev.tech.quila.mx app.tech.quila.mx Thank you very very much in advance!