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Hi KazVee, Thanks for the reply and information. I'll try that. Cheers, Andy

Good day, admins! I received a suspension notice upon logging in to HelioHost.net just now. I'd like to respectfully inquire for further information regarding the possible reasons why I got my account suspended for the time being. I sincerely apologize for any trouble I may have caused in your service that led to my suspension penalty. Here are the details of my HelioHost account for you to check on: Username: TheDannified Server: Tommy Main Domain: thedannified.helioho.st I look forward to hearing from you at your most convenient time. Thank you!

An administrator will be able to do this for you in the morning (i.e. in about eight hours).

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Hi, I need to configure a DNS records for one of my domains, my username is: HaruNoYukki and the domain is: oulmex.com.mx A -> oulmex.com.mx pointing to. 185.133.35.13 TTL 21600 A-> oulmex.com.mx. pointing to 185.133.35.14 TTL 21600 CNAME-> www.oulmex.com.mx pointing to oulmex.mitiendanube.com TTL 21600 CNAME -> inmail.oulmex.com.mx pointing to inmail.tiendanube.net TTL 14440 Thank you for your attention. Have a nice day! ❤️

Back in December 2024, I installed Drupal 10.3.10 since that's what worked with the MariaDB v10.5.22 we had at the time, to do some load testing on it. It looks like 10.3.0 is not offered anymore, but you may have luck with 10.5.2 which seems to be the next most recent listed now. To specify the Drupal version inside Softaculous, click on the arrow on the blue Install button and choose Custom Install. Then a screen will open up like the below, where you could choose an older version to try.

We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Thanks.

Please check your PMs for information regarding your Lily account.

Thank you for the quick reply today. I do not wish to rush you. Thank you for the help. If you need us to do anything for the account setup, let us know.

Apologies for the delay on this. We've been addressing an issue with Lily that occurred on Tuesday, so new accounts have been delayed. Updates applied as part of addressing that issue were finishing up overnight last night. I'll try to create your account later this evening.

Hi, I tried to install Drupal from the Softaculous link in Pdesk. I get an error stating that it needs MariaDB 10.6.0 and can only find 10.5.27 Is there an older version that works with MariaDB 10.5.27 that I can install ? Domain: andyburnton.helioho.st Server: Tommy Username: andyburnton Any help would be much appreciated as I'm new to this CMS stuff ......... Regards, Andy

Our goal is to respond to all support requests within 24 hours, but I know there have been some issues with Lily that needed to be fixed. Perhaps that is why it's taking longer than usual. It's also possible Wolstech just missed this request, so I pinged him to make sure he sees it. Sorry for the delay.

Unsuspended. it can take a few minutes to start working.

All HelioHost Staff are Volunteers Helio Networks dba HelioHost is a 501(c)(3) non-profit organization whose mission is to provide free or low cost web hosting, and all of our staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly. Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. ETA for Support Requests All HelioHost staff are unpaid volunteers, so there is no guaranteed timeframe for a response to support requests. Help is generally provided within 24 hours, but this can vary for multiple reasons: Time zone differences (most staff are based in North America) Real-life commitments: Work School Family For more information on ETAs (and why we do not offer them), please see: https://wiki.helionet.org/ETA

Any idea how long this will take?

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers (if you haven't already) for the domain to work.

Please, my username is "osmaralvarez6911" and I want you to add the following domain "technoitbo.site", greetings

brother i just wanted to take backup of my site i make and trying to host on helio host i feel it difficult to use helio host .like remove a folder or file is always not working, i request you to just unsuspend my account only for 2 days so that i can backup my work.

Glad to hear that you figured it out.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi team, pls help add huanhui.top to account terrywing, thx

I can access it now when I got home, I think i just had restriction on my office network

A VPS admin will be able to assist with this in the morning (i.e. in about eight to ten hours).

can I asked help for my VPS113? I cant seem to open it https://i.ibb.co/mFzXtk88/Screenshot-2025-09-04-140313.png

Your account has been reset, so you'll need to recreate it using the link sent to your email address. If you own that domain, we can certainly add it for you. We can add up to ten custom domains for you, but unless you request .heliohost.us or .helioho.st domains, you'll need to purchase one from a domain registrar.