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Hi, I tried to access my website today and noticed that my account has been suspended. It's just my personal portfolio site — I'm a UX/UI designer — so I'm not sure what happened. I’d really appreciate it if someone could help me understand the issue and assist with reactivating my account. This is the message I see when I try to access the site: More Information Needed We need some additional information from you to confirm that this account will be used in compliance with our terms of service. Please review them one more time, and if you still believe that this account and its content doesn't violate our terms, open a support ticket on our forums or email us at support@heliohost.org to have your account reactivated. Thanks in advance for your help! Best regards, site: https://alvarovotan.eu/

There were 94 attempts after you got the account, which seems a bit excessive. Usually there's far fewer if any. That doesn't count the 207 clicks before the registrations even opened...I don't know of too many browsers that would even handle running that number of tabs without running out of memory and crashing. Any insights on this? Once we receive your response to the above, I'll consider them and decide.

Hi, I understand. I have not used any bot nor did anything programmatically. I followed the https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny and when at 30 seconds i began clicking. Due to network lag and because i didn't now how the page reacts on success, instead of clicking and waiting, i spawned a new tab in every click (Ctrl+Click). This resulted in multiple open tabs that I later searched for the one with the mail form. Again all actions where done manually 🙂. Thank you

You were suspended because our logs indicate you used a bot to obtain the account. Botting the signup page is not permitted because it is unfair to those who are trying to get an account normally. Can you explain?

Hello, user is metalcorpe. My account is suspended. I have just created this account.

Just yours That's what we are investigating.

Yep, so apache-tomcat-10.1.30, /home/ocarina/SCP, /home/steam/steamcmd, and /home/steam/.config. Did anyone else's VPS get hacked or was it just mine? And is it possible to see the IP of the person who logged in to attack those other servers?

So I need the apache tomcat folder in `/home/ocarinavps`, the `/home/steam/steamcmd` directory, the `/home/steam/.config/` directory, and the `/home/ocarinavps/SCP` directory. I believe that is everything but if you are able to send a file list of `/home/ocarinavps` that would be great.

Do you have a list of files that you want backed up prior to rebuilding the VPS?

Yes your VPS was hacked and started bruteforcing SSH on random servers. A rebuild is mandatory to continue using your VPS.

Wait, I don't think that was my friend logging in.

Also, I received an email saying my VPS got hacked. I created a new user on my VPS so that my friend could connect to it and setup mailcow. Then I got the email saying it was hacked.

Hello. VPS66 would like to have reverse DNS setup for the domain mail.wiimart.org

Hello, Helio host support, my username at Helio host is dxmucamba, I want to add the following domain to my site mozshops.store,www.mozshops.store and a wildcard *.mozshops.store, I already have the domain registered

You're welcome! 🙂 A VPS is counted separately from the shared hosting plans. You can only have 1 account on Tommy or Johnny, but as many VPS on top of that as you want.

Thanks for the detailed information on this! I had no idea that plesk could be configured to auto-pull via web hook. I might see about having this added to our Wiki as I'm sure others will find this useful. Been an admin for ~13 years and still learning something new every day...

It's a library that's meant to be implemented through Composer. If your project doesn't use composer, you'll need to set that up, after which you can just add the package to your composer.json file. When you do a composer install the result is a vendor folder with all the dependencies and a custom-built autoloader script that you call from your code to load them all. Composer is one of those things that's usually best done on your local PC. Once you get everything working, you can commit the composer.json file in your git repo (the vendor folder itself is typically excluded). Plesk has Composer support, so you can use that to process the composer.json and install the required dependencies right on the server.

I hope this might help to someone. I found a method on how to add a git submodule and auto deploy it on a specific folder on my site. on the plesk panel. I navigated on the websites & domains tab, and on the dev tools, I chose Git: then, I clicked create new repository. Input the github url, and configured the folder path on where I would like to deploy it: after creating the new repository, it would automatically clone the repo on that path. to allow plesk to be notified when certain events happen and automatically clone the changes, pull, and deploy from the github repo. I used webhook feature. I edited the git repository in plesk panel, and copied the webhook url: after that, I navigated to the my github repository and clicked settings then webhooks: added a webhook and add the webhook url you just copied in plesk: ...and tadaa!! hope it helps!

Hi there! I'm new on using .env file to securely store database credentials on my php project. I watched some tutorials about it, and all of them used a popular third-party package phpdotenv. But, I don't have an idea on installing it on plesk panel. May I request for assistance? Thank youuu!!

Thank you for making my account unsuspended and for the quick response. Question: If I want to buy a VPS account too, then I will be suspended as well or it's only for the normal plans?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I would like to have api.killallchickens.org added on my account Thank in advance!

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

Domain added. it can take up to 2 hours to start working. Apologies for the misunderstanding on my part.