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Disk space usage can be seen in Plesk. You just log in and select Account on the left side. The "resources" section on that page will show what you're using overall.

Embarrassed to say, but where do I check my quota for Tommy, not Morty

Working now .... May be waiting 2H after after reactivation.

Hello, After 30 days of inactivity, I have just reactivated my account. However, when I try to log in, I keep receiving a “503 Service Unavailable” error. I have already tried clearing the cache and cookies, but the issue still persists. Could you please let me know what might be causing this problem Site: unlock.helioho.st Thank you in advance.

Main domain changed. it can take up to 2 hours for the new domain to start working.

Username: mozonod Current domain: mozonod.helioho.st New domain: mozonod.online I have already updated my DNS to point to 64.62.151.106 Thanks :)

Domain added. it can take up to 2 hours to start working.

Hi, could you please add the domain brinkmanmusic.com to my account?

There is no limit on the number of files. The limit is based on storage space. If it fits within your 1000MB quota, you should be able to upload it.

Hello! The genland domain was the only one on your account, making it your main domain. I've changed the main domain on your account to be genhub.helioho.st. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old genland domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello, I currently have the website genland.helioho.st and I would like to rename it to genhub.helioho.st. I understand subdomains cannot be renamed, so I’m requesting the creation of genhub.helioho.st , and the deletion of the old one. Thank you!

It may be a file limit, but note that my files are on the Monty server with a paid monthly subscription and with a link to my page on Morty. This is how it was setup by Krydos as far as I know. What is my limit on Monty? Where can I check that?

We haven't received any other reports of issues with SFTP on Morty, so this may be a connection issue of some kind. Does it work if you upload via the Plesk file manager? Also, how big is the file? Your account only has about 148MB free (showing 852MB of 1000MB used at the moment).

Alias added. It can take up to 2 hours to function.

Trying to upload mp4 file to my Tommy directory and getting error Received SSH2_MSG_CHANNEL_DATA for nonexistet channel 0. Sometimes it does a partial transfer. I uploaded same files before. Tried mulyiple sftp clients that worked in the past, same results Thanks and happy new year

I'd like for both to show the same content

Do you plan to redirect one domain to the other, or do you want both domains to work and show the same content?

Hi, I'd like to add an alias domain at verycool.4k.pics from n0ra.helioho.st. My hosting account username is n0ra. Thank you!

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I want to reset my account and start over.

It looks like 28 accounts had their data corrupted from the power outage, and yours was included. I have restored your account from the most recent backup we had for you. Keep in mind we don't regularly back up accounts for people, and we always encourage people to make frequent backups of their own data. Now that your account works again you should be able restore any newer backup that you made yourself.

Deleted.

This looks like it may be a bigger issue with Tommy. I just found what I think may be other accounts that are similarly broken. Escalating to Krydos.

yes please! That would be very helpful.

The home directory for this account is completely empty. The httpdocs folder and even the logs folder is missing. A backup dated 2024-09-28 is available for this account. Would you like to restore it?