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Asking them is useless. They will just show me other websites load faster. And show the speed in fast.com. Also that won't be a solution as our visitors use different ISPs. I wonder if there is a server side solution. I just want your suggestion if something can be done that will be hosted/setup in the server but work as client side warp or something.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Thanks

What did your ISP have to say about the download speed?

Hello, I have tested the issue (User feedback) thoroughly. Sometimes (not always) really the download speed is very slow (even 10-20 kbps). But as soon as a user uses Warp/Other VPN, he gets the top internet speed for downloading. Also I have suffered this slow download speed and with warp it is elevated instantly. I believe this is not a server side issue, but as server admin what can I do for visitors so that they can get full speed always without using warp or something? Regards, MD Shifat Bin Siddique

Ohh, it works now. I find it not necessary to change the host names to tommy.heliohost.org (it works too, though), I used bochard.net. The problem is on me, I had input the wrong password that's why I won't be able to login, apologies.

You have to wait 2 hours after enabling it before it works. It's working now.

Change the server host names (for receiving and sending) to tommy.heliohost.org

Hi there, I recently installed FreeBSD on my computer and installed Claws Mail as the email client, however, I find it difficult to configure my email on Heliohost. It always throw me an error when attempt to log in my email account. This is my configurement: The error log: * Account 'mail@bochard.net': Connecting to IMAP server: bochard.net:143... [2025-08-25 18:16:18] IMAP< * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ STARTTLS AUTH=PLAIN AUTH=LOGIN AUTH=DIGEST-MD5 AUTH=CRAM-MD5] Dovecot ready. * IMAP connection is un-authenticated [2025-08-25 18:16:18] IMAP> 1 CAPABILITY [2025-08-25 18:16:18] IMAP< * CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ STARTTLS AUTH=PLAIN AUTH=LOGIN AUTH=DIGEST-MD5 AUTH=CRAM-MD5 [2025-08-25 18:16:18] IMAP< 1 OK Pre-login capabilities listed, post-login capabilities have more. [2025-08-25 18:16:18] IMAP> Logging mail@bochard.net to bochard.net using CRAM-MD5 [2025-08-25 18:16:22] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:22] IMAP< Error logging in to bochard.net [2025-08-25 18:16:22] IMAP> Logging mail@bochard.net to bochard.net using DIGEST-MD5 [2025-08-25 18:16:22] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:22] IMAP< Error logging in to bochard.net [2025-08-25 18:16:22] IMAP> Logging mail@bochard.net to bochard.net using PLAIN [2025-08-25 18:16:31] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:31] IMAP< Error logging in to bochard.net [2025-08-25 18:16:31] IMAP> Logging mail@bochard.net to bochard.net using LOGIN [2025-08-25 18:16:47] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:47] IMAP< Error logging in to bochard.net [2025-08-25 18:16:47] IMAP> Logging mail@bochard.net to bochard.net using plaintext [2025-08-25 18:16:50] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:50] IMAP< Error logging in to bochard.net [2025-08-25 18:17:00] IMAP> 6 LOGOUT [2025-08-25 18:17:01] IMAP< * BYE Logging out [2025-08-25 18:17:01] IMAP< 6 OK Logout completed. Huge thank you in advance!!

The settings shown in plesk don't work properly in our environment because of our non-standard implementation, and the fact that we allow external DNS. Very few people have actually gotten them to work, and even then they usually have to forgo SSL because many mail clients don't like the fact the server identifies itself by its server host name, which doesn't match your domain name. As I said above, please use your server's host name (johnny.heliohost.org, tommy.heliohost.org, morty.heliohost.org depending on the server you're on) for both of those host names, and the connection issues should go away.

It's not free. I forget the exact price, but it adds like $13 or $14/month to your cost for the license. do you still want to install this? Or would you prefer something free instead like Hestia?

Hello! I'd like to have Plesk install on my VPS. Thanks!

hi i try to enable the webmail in the plesk hosting panel i tried to enable it to my custom domain and the heliohost subdomain it's givving me an error Not Found The requested URL was not found on this server. can anyone help me slove this

i want to rename my exsisting domain to https://api-auth.transitflow.qzz.io/

I have tried this one too: localhost:3306

I cannot connect to DB this is technical issue which beyond my control I know brothers and sisters you can fix it please help me here.

Subdomain added. it can take up to 2 hours to start working There is only one subdomain in this post, if you would like another one to be added then let us know.

I’d like to request the addition of a new subdomain to my account (username: brunomanoelfb). cdn.brunomanoelfb.helioho.st Could you kindly add these two subdomains to my account? Thanks for your assistance! Best regards, Bruno Manoel

I'm really sorry for the duplicate requests. That was not my intention to cause confusion or delay. I kindly confirm that I will only follow this request here: https://helionet.org/index/topic/65419-request-to-add-and-change-main-domain-to-taufikhzmyid-and-add-new-domain-taufikhzheliohost/ Thank you very much for your understanding and support.

Full RAM or too much traffic on server 🐸

You have traveled through time 🐧

Wait, what's this? I think SMTP mail server is this domain🤔

Please check your PMs for information regarding your Lily account.

Direct access to phpmyadmin via external link is not supported. You need to launch it from the Databases page within Plesk because Plesk sends additional data to it to tell it what user and databases to display.

I took a look around your VPS, but there are too many errors to fix them all within an reasonable amount of time. It's pointless to spend 6 hours fixing all the issues. I recommend doing a free rebuild. A rebuild wipes all of your data, deletes the OS, and reinstalls everything back to the default state. Make sure you have a backup of anything you need prior to requesting a rebuild because once it's deleted there is no way to recover it.