All Activity

This support request is being escalated to our root admins to see if the can offer more insight on what script might have caused the higher load.

You can view the suspension reason by visiting your website URL and it'll be listed there. Your account was suspended for High server load: 10009.30 CPU. Have you made any changes to your site recently that could have caused the higher load? Please let us know when you're ready to check and fix the issue and we can unsuspend you.

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi, I was unsuspended, thanks! However, I think my load is still quite high.... The strange thing is, my code should be as it was the last months.... Everyone says this 🙂 Can you give me an indication or can I see which script causes the load? Execution times seem as before.... Maybe I forget as something... And CPU load seems to fluctuate a lot... Thanks a lot, Jochen

I need a subdomain for my blog as https://thirugns.helioho.st/\ I want the subdomain to be named blog. ie blog.thirugns.helio.st Thanks for the support.

Hi, Please can you let me know why drrobin has been suspended? One screen suggested I might have gone over a limit but I now can’t find any details. Is it possible to let me know why it has been suspended and get it re-instated please? Thanks Robin

It looks like Apache was rebooting during that time. It's normal to see a momentary server error during that time: https://wiki.helionet.org/502_Bad_Gateway

Apparently I had to wait only....

Hi. Goensch was unsuspended. But... I can log in. When I try to load, execute a PHP or py, Which ran before. I get.... Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later Do I simply need to wait? Jochen

I can log in. When I try to load, execute a PHP. Which ran before. I get.... Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later Do I simply need to wait? Jochen

Thank you

I've unsuspended your account. It may take a few minutes to let you login again.

Thank you. It is strange, I did not really change anything.... But there will be a reason. So yes, I am ready.

Domain's all set up. Thanks for the support!

Account unsuspended, it'll resume working within the next two hours. You were suspended for using 10005.80 CPU. I'm unsure exactly of what the cause was, but an administrator might provide some extra insight.

I have a high load suspension. Not sure what is taking up so much load. If anyone can tell me, I would be glad to disable it to get my account back. Thank you. Account: poppabuzz Server: johnny

Your account was suspended for High Server Load: 10140.80 CPU. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

My account is suspended I think is an issue with node stuff taking to much data can u reset my account again sunamong is my user name

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Whatever was running was using way too much CPU. CPU limit is 10000 units/day, RAM is 200GB/day. Are you ready to fix the issue? If so, let us know and we'll unsuspend you.

Yes, thank you. I got it, will reach out to them regarding a static IP.

It is goensch, and sorry for the hassle. Take your time.

Hi my account was suspendet for too much laut load. e and last time I check the Load was below 20 per of limit. Can you tell me whether it was CPU or memory?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If you've already set up your DNS with your domain registrar then you don't need to do anything further. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You would create the record on your domain registrar's dashboard, using the IP addresses found in Plesk. Please see this page for more info on setting up your DNS: https://wiki.helionet.org/Addon_Domains#DNS_Records