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Solved on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1400555113877209128

Just to update on this, in order for that mail subdomain to work for email, you need to turn the Cloudflare Proxy off on it. Also, be sure the record is an A record pointed to 65.19.154.94. It will not work for mail service if it's a CNAME to your root domain or if the proxy is turned on.

miscfg.my.id

What's the domain?

i really wanna add my new domain

Domain added. It can take 2 hours to work. That said, there isn't really a need for this domain if you're using the recommended configuration (which is to use the server hostname morty.heliohost.org for the mail server hostname in MX records and mail clients instead of using your domain). @MoneyBroz The mail subdomain is actually available. I believe that one being reserved is actually a relic of the cPanel era, as Plesk doesn't use it for anything by default. It's webmail that's reserved in Plesk, and even then it only matters if the user actually enables that function.

That site is working properly for me. Please clear your cache.

Hello, I had to reactivate my account ( due to vacation time I hadn't logged in 30 days). Now it shows error 503 ( account status is active and I have received mail information that account was reactivated successfully) matyka.heliohost.org What to do?

Need to activate node.js in my site as following: Application Root: /boomanerio.site/atlas Document Root: /boomanerio.site/atlas/public it says i do not have permission to change application root

No, I managed to do it, basically my friend who is developing my website, is also a Morty customer, and he recommended you to me, since he had an email problem that from the Plesk panel was not able to generate an SSL certificate for the email, so he had the mail subdomain activated by you, instead when he was activating all the services he succeeded, thank you very much, my friend brought me to you because he was happy with the support, and I too, I will review you on Trustpilot with 5 stars as soon as we complete the website, because right now we are very busy

The dynamic paths are excellent for my situation. Thanks a lot for your help.

nlbarbershop.com has been added as your main domain. You can download a backup before the change at https://heliohost.org/backup/ The mail subdomain is reserved by the system and cannot be added, a good substitution for this would be something like mails or mail2

Hi guys, I'd like to add my domain nlbarbershop.com and remove the domain you offered. I'd also like you to add the subdomain mail.nlbarbershop.com so I can use it for email in the Plesk panel, like mine (i.e., the person who signed me up for this hosting) did: giuliodinatale2006@icloud.com. Sorry if this might be out of context, but I'm using the translator because I'm Italian.

This was already handled here Marking this topic as solved. Let us know if you need help with anything else.

An administrator will be able to help with this.

Sorry for the Italian message, I forgot to translate it. Hi, I just purchased the Morty plan for a friend of mine with my PayPal account, but since PayPal took my email address, it put the funds in my account. I'd like to migrate the Morty plan, which I paid $10 with PayPal to the giuliodinatale2006@icloud.com account, to the account that doesn't yet exist, since the platform hasn't created one at lombardonicolo49@gmail.com.

Ciao, ho appena acquistato per un mio amico con il mio account paypal il piano morty, ma siccome paypal si è presa la mia email ha messo i fondi nel mio conto, io vorrei migrare il piano morty che ho pagato con paypal 10 dollari con account giuliodinatale2006@icloud.com e migrarlo all'account non ancora esistente essendo che non l'ha fatto creare la piattaforma all'indirizzo lombardonicolo49@gmail.com

The answer to this question was solved on discord: https://discord.com/channels/398197622168616962/398538798994161664/1400149694918688939 Lily offers MSSQL 2017 but it will needed to be added as an addon to your Tommy account.

Domain added. it can take up to 2 hours to start working.

username:yalmohajire want to add the domain live7day.com. I have already linked it to ns1.heliohost.org and ns2.heliohost.org.

Hi, I joined tommy. I want to create an MS SQL db. how do I do that? I ready online that you can do it on HH if using windoes server. can someone guide me?

Domain added. it can take up to 2 hours to start working.

username - mannapijush1 i want to add a domain to my existing account domain name : billing.itspijush.eu.org

Yes i will be happy to do that. I will be soon donating too. Amazing work you guys do and i hope this will only grow. We people for the people together.

No problem. Glad you find our customer support to be high quality. We volunteer for HelioHost because we enjoy helping people, such as yourself. You may randomly receive an email asking you to rate our service soon. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend waiting for the the link to be emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!