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username is prabhatyadav2003 please kindly all my existing domains & files for my account & just let me know can I add a custom domain "prabhatyadav.com.np" or not?

username is prabhatyadav2003 please kindly all my existing domains & files for my account & just let me know can I add a custom domain "prabhatyadav.com.np" or not?

hi everyone, i received yesterday a mail saying that i may have violated the terms of service because: ● Multiple family members creating an account from the same internet connection. ● Logging in from a school internet connection where another student also has an account. ● Logging in from a work internet connection where a coworker also has an account. ● Maintaining an account for someone else. can you give me more information about it? i connect only from home. i have had only one account for years and it is barely used lol. i live alone so nobody could have created an account or use my connection to create an account. and i am not obviously maintaining an account for someone else. can you please confirm that i have no issue with my account? thanks!

You're very welcome! 🙂 Please let us know if we can help with anything else!

Thanks a ton again!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please, my username is "osmaralvarez6911" and I want you to add the following domain "tecnoprueba.site", greetings

Yes, I definitely do need a backup of my files, thanks for asking! Let me do that and get back to you once it's been completed.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Recently bought a new domain and was wanting to add it to my HelioHost account on Tommy. Account: fourteentrees The domain is 14trees.dev. Thank you!

Thank you !

Yeah we can do that. The main domain is just the domain that points to httpdocs. Added domains get an additional folder named after the domain name. That's really the only difference. The domain wikix.helioho.st has been added as an additional domain. You'll see a new folder for it that you should place its content in. It can take up to 2 hours to take effect.

Yes it is. You can have up to 10 domains on an account. You just have to ask for the extra domains to be added.

So, is it possible to have multiple domains under one account? Because then I wouldn’t use this second account I had created, I’d just use one. But I saw somewhere—in Plesk—that it was only for one domain, and somewhere else that if I wanted to change it, I would need to open a ticket to discuss it. Sorry, I speak Spanish and I’m using AI to translate this message. My username is wds657

Done. The new domains can take up to 2 hours to start working.

Done. The new domains can take up to 2 hours to start working.

Sorry, i don't understand, is it not possible to have : 1st domain : citadel subdomain : control.citadel and then separate, 2nd domain : wikix ? no need for wikix to be the main domain in that case (not sure what main domain actually means ?)

The domain cannot be changed without deleting the domain control.citadel.helioho.st first, since it is a subdomain of citadel.helioho.st, which itself will be removed when the main domain is changed. Removing the subdomain will delete the content associated with control.citadel.helioho.st. Do you want me to delete the domain control.citadel.helioho.st and all of its content, then change the main domain?

Done. Make sure you use a 301 redirect (permanent) not a 302 redirect (temporary).

That does sound like what I need. Would it be possible to get codecreature.net switched back to an addon domain? Thanks, and sorry for the trouble!

Hello, My username is: Gofterdom my current domain is: citadel.helioho.st i want to add this domain: wikix.helioho.st to my account and make it the main domain Can you please help ?

Domain added. it can take up to 2 hours to start working.

Hi, I want to add a new domain My username: harunoyukki My domain: oulmex.com.mx

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. If you only want the 1 domain online.helioho.st then please enter that when the account signup form asks you to choose a domain and if it's available, it will become your new main domain. If you want the online domain added as a 2nd domain, please let us know when you've recreated your account, and we can add it as a 2nd domain for you at that point. 🙂 I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

My username is biral1. I want to reset my account so that i can start fresh. If possible please add domain "online.helioho.st" for me.