All Activity

Thank you for your reply. I would like www.quartosconforto.pt to display the same website currently available at quartosconforto.helioho.st. In that case, please let me know whether you recommend configuring it as an alias or as an addon domain, and please add/configure it accordingly on my account. My preference is that quartosconforto.pt becomes the main public domain for the website. Kind regards, Afonso Freitas

Thank you for your reply. I would like www.quartosconforto.pt to display the same website currently available at quartosconforto.helioho.st. In that case, please let me know whether you recommend configuring it as an alias or as an addon domain, and please add/configure it accordingly on my account. My preference is that quartosconforto.pt becomes the main public domain for the website. Kind regards, Afonso Freitas

The domain won't resolve until we add it to your account. This is normal. As Moneybroz asked above, how do you want this domain configured?

Would you like this domain set as an addon domain or alias?

Dear Sir or Madam, I would like the domain www.quartosconforto.pt to correctly point to my hosting at https://quartosconforto.helioho.st/ . I have already configured your nameservers, ns1.heliohost.org and ns2.heliohost.org, with my domain provider. This change was made about 1 hour ago, but so far there is not even the slightest sign of propagation, as can be seen here: https://whatsmydns.me/pt#A/www.quartosconforto.pt I would appreciate it if you could let me know where the problem may be and please take the appropriate steps to resolve it as soon as possible. Kind regards, Afonso Freitas

Your account has been reset. When the reset process completes, you'll receive an email with a link to create a new account. Once you've created the new account, please let us know so I can upload the backup of the Atlas folder and the process.php file for you.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

no thanks

That folder only contains one file (process.php) which looks to be a script for sending prebuilt prompts to google gemini. I'll grab that for you as well. I can't back up the entire site because there is malware laying around in a lot of these folders, as well as the phishing site. For what it's worth, I did notice that there is also a Wordpress installation in boomarenio.site/wp/ that is infected. I suspect this is how the phisher got into your account, and is one of the major reasons we don't recommend using Wordpress...it's extremely prone to being hacked. Anything else before I reset the account for you?

https://boomarenio.site/api this folder , if there is more than file backup all

I've backed up the contents of the atlas folder for you (looks like its mostly pictures for an ophthalmology guide of some kind). Once the account is reset, I'll upload this into your home folder for you. There is no file called prompt.php on your account that I can find (it's possible the hacker deleted it, there's several different webshells and PHP-based FTP scripts laying around in your account which I assume were uploaded by the hacker to make it easier for him to set up the phishing). Do you know where the prompt.php would have been?

keep those as it is: 1- project boomarenio.site/atlas 2- file prompt.php reset rest

The only option offered for phishing caused by an account being hacked is a full reset without a backup, which deletes all of the data and lets you start over. If there are a few specific files you know you need, we can see about grabbing those for you before resetting, but we cannot provide a backup of the entire website or account due to the presence of illegal/stolen information from the phishing site. Please let us know when you're ready to reset your account.

I have no idea about this page , at least can i recover my other pages files ? or you can delete the phishing pages at all

A fake government website was uploaded to your account at ~/boomarenio.site/Accelee/Accelee/govPt on February 11. The site shows a fake captcha that collects identifying info, then redirects to a fake login screen claiming to be autenticacao.gov.pt to steal login information, then stores the data and looks like it may send it to a telegram channel as well. If you didn't put this there, your account was hacked and the hacker did. Either way, because a phishing page and stolen information are present, the account cannot be recovered.

what phishing! i have no idea what you are talking about

That account is suspended for Phishing. HelioHost does not condone phishing, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Unsuspend me

You've been resuspended for failing to make one of the changes above. Please let us know if you have any questions.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello my username is wltr could you please add the domain duuka.online to my account and also the subdomains others.duuka.online

Hi, Newbie here, but how do I add an AAAA record to my DNS, is there an option for IPv6 hosting available here? I checked an online DNS Lookup tool and the IPv6 DNS entry lists a different owner for the same domain that I am hosting on your servers. **Updated : The lookup was faulty, my apologies, cross-checked from another source and I am ok now.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

hi, i would like to add a domain, "pizgdps.helioho.st"

0 MB free swap and 1920 MB swap in use. Like I said the last time this came up, you will want to continue increasing your memory until there is only 0 MB to 50 MB swapped. The other option is to use software that uses less memory. It's not a connectivity issue, it's your VPS is grinding to halt because you're trying to fit too much software into too small of a box. Try to imagine a 30 pound cat trying to fit into a 4 inch box. That's what you're doing to this VPS. If you want to increase the memory as a free trial for a few days to test it out we can do that.