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Today I tried to access to plex using my heliohost account (jaguerra27) and I received the notice that my account has been suspended, with no mail notificacion or hay other advise. I think it was a wrong suspenssion, because I only store a database and trying to deploy a NodeJS application, with no success, so I desist and I am only using the database. If the suspenssion is legit, at least allow me to enter to the database to made a dump, or send me to my mail if it is not possible to access, beause I have only saved the account for a read-only access to the database, the admin account is inside Plex, and I cannot enter to get it. Thank you very much.

Not sure if you've noticed this edit: It wasn't hacked. The file was a temporary script I created during emergency maintenance in 2021-2022, when cPanel was inaccessible and Plesk had not yet been deployed. It was recently flagged by the system. Since the file was created a long time ago, I didn't immediately recall it. If a reset is still required, there's no need to back up the files, as I have copies of the important files locally.

I'm looking to convert my existing helioho.st domain to an alias for my custom .net website. I'd like it to point to the root directory - I'm a little confused about this part, as I just had the .net site added and it appears that the document root was set to /codecreature.net instead of the usual /httpdocs. The wiki on parked domains says aliases can only point to the httpdocs directory. Is there a way to fix the document root? username: prax alias: codecreature.helioho.st destination for the alias: codecreature.net

Hestia would be fine. Thank you for double-checking! I appreciate it!

There are 667 files on your account. I'm not going to look at each one to make sure it's not malware. You can have 2 or 3 files backed up.

Yes, please back up all files except for the malware, and I will handle them with care. Thank you.

Your account was hacked then. Our policy on hacked accounts is to require a reset which deletes all files and restores all settings back to default. Are there any files you need a backup of?

Yes, a long time ago when the cpanel was inaccessible, I had to resort to this unconventional method to manage files. I completely forgot about it. Please help me delete it.

Did you upload this file?

Added.

This support request is being escalated to our root admins for their consideration, since it seems you weren't entirely certain ("it may have been") what files you were hosting.

Unsuspended. It may take a few minutes to work again.

Domain added. it can take up to 2 hours to start working. a root admin can assist with the dns records. escalating....

It may have been some legacy experimental or learning code, with no intention of causing harm or damage. If it has caused any issues, I sincerely apologize. I kindly request that you remove the related files and help unsuspend my account.

Since we never heard back from you, and you never paid for the Morty plan, you have been moved back to Johnny which doesn't have support for PostGIS, and this thread has been marked solved. Let us know if there is anything else we can help you with.

My username is kangjoyeuse. Can you add forcoder.my.id to my account and also add following dns record? name: mail.aliasvault type: A content: <public ip> name: aliasvault type: MX priority: 10 content: mail.aliasvault.forcoder.my.id

I apologize for using this alias. I've sent you a message with the email address. Thank you.

Domains have been removed/added as requested. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account was suspended as it contained Malware. Could you please provide more details on what you were hosting on your site?

Please add alendria.dpdns.org to my account and remove alendria.dsdns.org from it ,last time I miss spelled it and thanks for previous request acceptance anyway 😌😌😌😌❤️❤️❤️

You're suspended for signing up with a disposable email address. Per our Terms of Service, disposable email addresses are not allowed. Please provide us a real email address and we will update your account and unsuspend you.

Hello, may I ask why account ichaox1 was suspended? Thank you!

Sorry, I just read about this now. I won't be able to edit the title; do I have to start a new topic? username: v server: Johnny domain: v.heliohost.us

Why has my account been suspended? May I request for this to be lifted? Thank you.

Domain added. it can take up to 2 hours to start working.