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Users don't have the ability to change document roots on our systems by design, because it tends to cause weird issues (especially when users later delete the folder they set the document root to). I went ahead and changed it for you. The changes can take up to 2 hours to take effect. Keep in mind that if you later remove Node from your domain (or you get suspended, which removes Node automatically), your domain may not work properly until you contact support to have the document root changed back.

Hello, I'm encountering an issue configuring my Node.js application in Plesk on HelioHost. Current configuration Server: Johnny Application Root: /nodeapp Document Root: /httpdocs (current) Startup File: app.js Directory structure / ├── httpdocs/ └── nodeapp/ ├── app.js ├── package.json └── public/ The public directory exists inside the application root and has standard permissions (755). Issue I'm trying to change the Document Root from: /httpdocs to: /nodeapp/public Plesk allows me to browse to and select the public directory, but when I click OK or Save, it fails with the following error: Unable to change document root: Permission denied. Additional observations If I set the Application Root to /, the configuration is accepted and /httpdocs remains the document root. If I set the Application Root to /nodeapp, Plesk recognizes the application correctly (it detects app.js and package.json), but changing the document root to /nodeapp/public always results in the "Permission denied" error. The public directory is a normal directory (not a symbolic link) and is visible in Plesk's File Manager. The application files are owned by my hosting account, and the directory permissions appear to be correct. This appears to be a server-side Plesk or virtual host configuration issue rather than a filesystem permission issue. Could someone please check whether there is a restriction or configuration problem preventing my account from setting the document root to a subdirectory of the application root? Thank you.

DNS record added.

This support request is being escalated to our root admins.

Hello. I would like to submit a request to have the following DNS record added to my domain, ryofist.dev: Type: TXT Host: _dmarc.ryofist.dev Value: v=DMARC1; p=reject My HelioHost username is RyoFist.

DNS records set.

Alias added. Please be sure to configure DNS. The alias can take up to 2 hours to function.

Your domain has been converted to an alias. The alias can take up to 2 hours to function.

An administrator will be able to do this for you.

I was able to log out of the Dashboard. Excellent work. Thanks!

I've added the .com domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you can't access any of the Wiki pages, please let us know what IP address was shown on the error page. If you no longer need the marchasdecristo.jaguerra27.helioho.st domain, please let us know if you want it removed. You're allowed to have up to 15 domains on your Morty account (and allowed to get more than 1 Morty account if you need more domains), so it's no problem to keep it for now and decide later on. 🙂

I'm sorry if I made this confusing. I've purchased the domain marchasdecristo.com months ago. As I understand, I need to add a new subdomain in my hosting account so that you can link it to my domain. So I definitely want to add my .com domain to my account. Thank you very much.

This support request is being escalated to our root admins.

The August estimate was based on your current load average over the previous 30 days which at the time was about $1.00 per month. If you start having overages you get billed more per day. On 2026-05-02 you added a bunch of cronjobs that ran really frequently and were causing you to have overages every day. +----------+--------+ | username | bill | +----------+--------+ | costacja | 0.4386 | | costacja | 0.3904 | | costacja | 0.3625 | | costacja | 0.3495 | | costacja | 0.3243 | | costacja | 0.3127 | | costacja | 0.3113 | | costacja | 0.3060 | | costacja | 0.3051 | | costacja | 0.3242 | | costacja | 0.3387 | | costacja | 0.3272 | | costacja | 0.3485 | | costacja | 0.3823 | | costacja | 0.2885 | +----------+--------+ You can move back to Morty if you want at https://heliohost.org/dashboard/move/

Hello. I would like to make a request to have the following DNS records added for my domain, ryofist.dev: TXT: Type TXT Host @ Value apple-domain=RvomyYYeuqO6HJEe SPF: Type TXT Host @ Value "v=spf1 include:icloud.com ~all" MX: Type MX Host @ Priority 10 Value mx01.mail.icloud.com. MX: Type MX Host @ Priority 10 Value mx02.mail.icloud.com. DKIM: Type CNAME Host sig1._domainkey Value sig1.dkim.ryofist.dev.at.icloudmailadmin.com. This is for the purpose of connecting my custom domain to iCloud Mail. Their webpage also provides the following troubleshooting information, should using it become necessary: If your registrar doesn't support "@", enter your domain name as the host. Make sure to include the period at the end of the MX and DKIM values. Start by including the period at the end of the MX and DKIM values and quotes in the SPF TXT record. If it fails, try entering the values without the quotes or without the ending punctuation. TTL should be set to 3600 seconds or 1 hour. My HelioHost username is RyoFist.

Sorry. I don't see it (I didn't find it in my mailbox). I thought my balance would be enough until August because my site usage is almost the same as it was before. What can I do?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

It looks like you also posted a request about this on Discord at: https://discord.com/channels/398197622168616962/398538798994161664/1523251516734046248 Wherever you prefer to ask for help, please ask your question in one place only. All staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) In this case, 2 staff members spent their time answering both your questions about the same thing, which is a waste of unpaid volunteer time and effort. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and all other HelioHost users.

There is nothing to enable, and no user interface for python. You just use it. See this guide for an example of how to get started. https://wiki.helionet.org/Python_Tutorial or for Flask specifically: https://wiki.helionet.org/Flask As for SSH, this is intentionally not supported on the shared hosting plans for security reasons. If you need SSH access, you'll need to buy a VPS instead.

Hello, I have a new Tommy hosting account (spftracker.heliohost.us). I want to deploy a Flask application. However, my Plesk account does not have the Python option, and SSH access is marked as "Forbidden". Could you please enable Python support or let me know the correct way to deploy a Flask application on my account?

I want to reset all. my username is whgihanlavindu

My username is tuhinsarkar Can a domain globalyouthsciencejournal.eu.org be added as an alias of globalyouthsciencejournal.helioho.st Thank you

Yeah, as long as the mobile version works there should be no reason to request a desktop site from a mobile device.

I opened incognito windows in both mobile Chrome and Firefox, and I can see the logout button now. The desktop mode still shows the email address only, and no logout option when clicking on the email but that's not the main issue anyway.

I understand your concern. I run a non-profit as well, so I completely get it. When I said "as soon as possible," I truly meant whenever possible. Whenever you and the other volunteers have the time, I'd really appreciate it if you could get to it when you can. There's absolutely no pressure, and I'm sorry if my wording came across that way. I really appreciate the time and effort you're all volunteering. Thank you.