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You were suspended for causing high server load (using 200.17 GB of memory). You'll need to drastically reduce your server load, or your account will be resuspended. I've reactivated your account, it should begin working shortly.

Please Unblock my account..

Do you have a valid license for this software?

I'm so sorry. It's my mistake I haven't mentioned clearly what I wanted to do and my limited knowledge about managing domains. Thank you for your help, I will adapt the .htaccess method.

Dear HelioHost Support Team, I hope this message finds you well. First, I want to thank you for your recent help in resolving my account suspension issue - I truly appreciate your excellent support. I am now facing a technical problem during the installation of a script (Sngine from CodeCanyon) on my Tommy server account, and I require your technical assistance as I am a beginner in this field. Problem Description: When I try to run the installation script(install.php), I encounter fatal database errors preventing the installation from completing. Error Details: Fatal error: Uncaught mysqli_sql_exception: Table 'ads_campaigns' already exists in /home/turk.helioho.st/httpdocs/install.php:7208 Apache error: mod_fcgid: stderr: thrown in /home/turk.helioho.st/httpdocs/bootstrap.php on line 31 What I've Tried: · I attempted to re-run the installation multiple times · I verified that the database credentials are correct in the configuration file · I tried accessing the install.php file directly via the browser Request: Since I lack the technical expertise to resolve this database conflict,I would greatly appreciate if your technical team could: 1. Check if there are any residual database tables from a previous installation attempt 2. Clear any conflicting database tables or reset the database state 3. Ensure the database is in a clean state for a fresh installation The database name associated with my account is: [gjamesbrown76_dodo] I believe this requires server-side database management expertise that is beyond my current skill level. Any assistance you can provide would be immensely helpful in getting my website operational. Thank you in advance for your technical support and for providing this valuable hosting service. Best regards, [OussAma] Username: gjamesbrown76

Nope. If one domain is just redirecting all requests to the other domain, it will use basically zero memory.

The best way to do that is to set nap.bunrieucua.com as an addon domain, not an alias, and then put 301 redirects on ygo.helioho.st so everyone who goes to the old URL will get a permanent redirect to the new domain. This is part of the reason I try to talk people out of setting domains up as aliases. This is also the reason I didn't want to waste my time adding it as an alias for you, and waited for Wolstech to do it instead. Now that it's already added as an alias it would be an even more waste of our time to remove it and re-add it as an addon. I'm just typing all of this for anyone know who searches and finds this. The only reason to add a domain as an alias is if you're planning on using both domains forever, and are not retiring either. For instance, I have krydos.com. If I wanted to add krydos.net to have exactly the same content and functionality as krydos.com, and I wasn't going to redirect anyone from one domain to the other, it would make sense to add it as an alias. Maybe the documentation on the wiki can be improved to help people realize that they probably don't want an alias.

You already kept another account here: https://helionet.org/index/topic/65703-appeal-for-one-account-gjamesbrown76/

The easiest way to do that will just be to use rewrite rules in .htaccess to redirect it. There are some examples here: https://stackoverflow.com/questions/1945568/htaccess-redirect-all-pages-to-the-homepage-on-a-new-domain (if you try the one in the recommended answer, omit the line that starts with "options" or you'll get a 500 error)

Dear HelioHost Support Team, I am writing to follow up on the email you sent me regarding the multiple accounts. I sincerely apologize for missing the 24-hour response window; it was an oversight on my part. You were absolutely correct that I had created three Tommy accounts. I have now read the Terms of Service carefully and understand the violation. I would like to formally request to unsuspend and keep only one of my accounts. The username I wish to maintain is: Username: [elogrimhamed3] I understand and fully respect the reason behind this policy, especially for a non-profit service. Please feel free to permanently suspend or delete my other two accounts. I truly value the service you provide and apologize again for the inconvenience. Thank you for your understanding and consideration. Sincerely, elogrimhamed3

Thanks! One more thing, can you help me lock the ygo.helioho.st domain so that the website is only accessible through nap.bunrieucua.com?

You are indeed suspended for creating multiple Tommy accounts. Users are limited to a single account, except if the accounts are on Morty. Account gjamesbrown76 has been unsuspended. It may take a little while to work again. Also, I've credited your Tommy account with the $4 you paid for the other two banned tommy accounts. If you decide you want to move to Morty at any point, that credit can be used for your Morty balance. Or, if you donate $1 more, we can turn the $5 into an extra 1000MB space for you instead.

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello. Could you please add a subdomain to my account? My username is costacja. I would like the following subdomain: 'elearning.minutice.helioho.st'. Thanks, Best regards, Carlos Costa

Dear HelioHost Support Team, I am writing to follow up on the email you sent me regarding the multiple accounts. I sincerely apologize for missing the 24-hour response window; it was an oversight on my part. You were absolutely correct that I had created three Tommy accounts. I have now read the Terms of Service carefully and understand the violation. I would like to formally request to unsuspend and keep only one of my accounts. The username I wish to maintain is: Username: [gjamesbrown76] I understand and fully respect the reason behind this policy, especially for a non-profit service. Please feel free to permanently suspend or delete my other two accounts. I truly value the service you provide and apologize again for the inconvenience. Thank you for your understanding and consideration. Sincerely, Gjamesbrown76

Domain added. it can take up to 2 hours to start working.

Username: jchal Add On Domain Requested: dev.gisoa.org DNS A record is already set up on my DNS servers. Thanks for the help.

Marking solved because the user reported their own content to request it be closed. In the future, please reply to your topic instead if you no longer need assistance. Also, to clarify the issue, Johnny's MariaDB restarts around this time of day for maintenance, and during the restart, it is impossible to log into your account and Plesk will not function. If you're already logged in, you'll receive database errors or undesired behavior. It resolves in a few minutes on its own when the restart completes. This behavior (while a bit scary) is normal.

Hi, I was using Plesk and then when I clicked on a folder, it gave me an error: "No such file or directory." Seemingly everything on my account was gone. Then, I went to the official HelioHost website, tried to log in, and it told me "Unable to log in with that username and password." I do not believe I am suspended as it would've specifically told me that. I hope this can be resolved soon because I don't want to lose my work. Regards, pizzapizza72

Alias added. Please be sure to configure DNS. It can take up to 2 hours to start working.

Hii! Are there any updates?

Domain added. it can take up to 2 hours to start working.

My hosting account username: pbryan The full addon domain name I want: reserata.org Thanks!

Subdomain added. it can take up to 2 hours to start working.

Hi, I'd like to add a subdomain to my existing domain "miizone.helioho.st". The subdomain I want is "disc", making "disc.miizone.helioho.st". Regards, pizzapizza72