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i can explain here, i first bought an account on heliohost to meet my website's needs (for thesis) Then, some of my friends who need hosting for their thesis project asked me where I got the hosting plan. I advertised heliohost and made an account for them. They used my card for payment and authorized me to create their account, upload their files, edit them, and import their databases. They don't know how to use plesk, i tried to teach them on discord, but it's no use, so they asked if i can just use the account and update their files or renew the website. That is all.

You can either explain here or create a new thread.

i received the email, i want to clear the violation by explaining why I'm logging multiple accounts, where do i message?

VPS removed.

This support request is being escalated to our VPS admins.

VPS19 I will not be using vps more. I am late in seeing email, so I am leaving a late request now. Thank you very much and sorry for late.

You got suspended again for load. I took a look and it's because your WP site is hacked, which is pretty typical for WP. The best solution to Wordpress is to not use Wordpress. You'll need to start over to fix this. Please let me know when you're ready to correct the issue and we can either unsuspend your account and block the web access, or reset the account entirely.

Our system thinks you created 2 hosting accounts. Users are only allowed to have one. Since you don't know about any other account, the account mgunlock which has the domain dagounlock.tk on it has been unsuspended. The account will take a few minutes to work again.

Thank you!

Sorry, i don't get about "multiple account" Sir. Is it concerned of the number of the email account i a was created or my personnal email address create multiple hosting account on Tommy ?

I've escalated your thread so an administrator can do this for you.

That account is suspended as it appears that you created multiple accounts in violation of our terms of service. Which account would you like to keep?

Hello, after configured my DNS for mail and relied on Gmail (android) , i don't know that i receive this message when open my website. I'll use this website for my personal project and custom mail for me. (i think that admin can consult the contents inside of my site) Could you help me please, Thank you. site: dagounlock.tk

Hello, I would like to activate pyhton enviroment in Tommy server, Folder name venv Username miguelm Url is m.helioho.st Thanks in advance!

Domain added, it will take effect in about 1.5 hours. You'll need to create an A/AAAA record to Johnny's IP address or switch to HelioHost's nameservers for the domain to work.

Domain added, it will take effect in about 1.5 hours. Also, just as a heads up: it looks like you have created another account, which is in violation of our terms of service. You should've received an email about it within the last few hours.

Hello!, i would like to add another domain in my account filmdizizle.net my username filmdizizle

Hello!, i would like to add another subdomain in my account kapihanniantonio.helioho.st thank you!

Here's what heliohost.org sitemap.xml looks like <?xml version="1.0" encoding="UTF-8"?> <urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9 http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd"> <url> <loc>https://heliohost.org/</loc> <changefreq>weekly</changefreq> </url> ... </urlset> Seems to be recognized by Google just fine.

Do you want to add both of these domains, or just the gbinoticias.com one?

i want one more domain please. philipesazuo.heliohost.us and want to add my own domain: gbinoticias.com

You have already asked this question twice, once by email and the second time here. Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Please check your original forum thread for updates: https://helionet.org/index/topic/64677-database-connection-not-working-first-time-using-the-forum/

Just started Helio. Not sure of how to get help. Last week sent email and posted to Forum, without any response. Trying this last avenue of help, a ticket. Please exuse me if this is out of order.... please let me known. Here is the issue: I have a web project in development. It connects to a hosted database and a hosted email. At home I use WAMP (for email using phpMailer) and VS Code Terminal node server.js (for database connection using node.js) for testing. At home the project works: connects to the database and sends email. I opened a HelioHost, Johnny server account to test the project online, because Helio supports node.js, and is free. In my first attempt I got the connection to the database to work, but not the email. I reset the account to try to start again. Now the email works but not the database connection. When I open the website, https://wapps.helioho.st, using Chrome incognito browser, and try to I get the following errors: displayed on the page: Unexpected token '<', "<!DOCTYPE "... is not valid JSON; console: Failed to load resource: the server responded with a status of 404 (Not Found) users/login:1. I am not getting any log error messages. The node version I am using at home is 18.20.5 and on Helio 18.20.8. The only changes I knowingly made between the first attempt and the reset was code affecting the email function (which is working now after the reset). I do have an .env file in the root directory, which I find is needed to make the email function work. I eliminated it to try the database connection and got the same errors. I have double, tripled and quadruple checked the environmental variables I inputted into the Plesk Node.js page. “I work a lot with Grok AI to resolve issues. This has us both stumped. I gave Grok the code for the following files: login.html, server.js and .env (to verify the environmental variables). Grok’s responses: 404 Not Found for /users/login: On HelioHost, a 404 error can also occur if the Node.js application hasn't been properly deployed, if the Apache server isn't routing requests to your Node.js app, or if there's an issue with the application setup in Plesk. Unexpected token '<', "<!DOCTYPE "... is not valid JSON: This error occurs because the client expects a JSON response from /users/login, but the server is returning an HTML page (likely a Plesk 404 error page or a default page). This happens when the Node.js app isn't handling the request, and Apache/Plesk serves a fallback HTML page. No Log Error Messages: The absence of log errors could mean that the Node.js app isn't even processing the request (e.g., Apache isn't forwarding requests to the app), or the logging middleware (morganMiddleware or logger) isn't capturing errors correctly.” I wondering if my service on Helio is functioning. PLEASE, ANY HELP WOULD BE MUCH APPRECIATED. Otherwise I will try to reset and try again.

Alias added. Yes, please use ns1.heliohost.org and ns2.heliohost.org as the name servers. The domain can take up to 2 hours to work.

See https://wiki.helionet.org/WordPress If it's being hit by bots, this can happen even with basically no legitimate traffic.