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Oh, this is a lot of CPU... and so strange, because I only have a Wordpress site and it doesn't get many visits. Anyway, I'll check this CPU consumption to see what I can do to prevent it from happening again. Thank you MoneyBroz! Thanks for checking it wolstech. With the recent accounts reset, I wasn't sure if this could be a problem for suspending the account. Now I know it. Best Regards,

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

yue86006490 heliohost.xiaolatiao.dpdns.org

Please let us know the full domain name, including the top-level domain (TLD), that you want added. If you're using a free HelioHost domain, this means we need to know if you want the domain to end with 'helioho.st' or 'heliohost.us'. If you've purchased a custom domain you want to use, we need to know if it ends with .com, .net, etc. You can read more about the details needed to add a domain on our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains Once we know the full domain including TLD, we can make the changes for you. Thanks!

Hello, My user is costacja and I need the new domain minutice. Thanks, Carlos Costa

This support request is being escalated to our root admins, they'll be able to set up the alias for you. 🙂

Please create an Alias for my HelioHost account My hosting account username: didi The alias (domain I want to park), including the top-level domain (TLD): vvww.eu The destination for the alias (the existing domain on my account I want to duplicate): mob.heliohost.org After you confirm the creation of the Alias domain I will change to point my custom domain (vvww.eu) to the following nameservers: ns1.heliohost.org ns2.heliohost.org Regards, Didi

Never tried it before, but I created a file named /home/paginaweb.helioho.st/error_docs/504.html and configured Nginx to use that instead of the default. Feel free to edit it if you want. Let us know if it works.

As MoneyBroz said above, it was due to high load, but I did check and can confirm these accounts have an exemption for 2 accounts, so the multiple account detection shouldn't flag on your account as long as you don't change the account usernames or create a third account.

Krydos would be able to answer this. I'm not sure if SHTML (HTML with Server Side Include) is even supported as basically nobody uses it anymore. Custom error pages are supported via Plesk, but I'm not sure if the gateway timeout one can be customized or not as it's caused by scripts timing out or Apache restarting.

One of the most common questions we get is "Can I run a Minecraft server on HelioHost?" The answer is yes, and we've made a video tutorial on how to get started. https://youtu.be/JAXDD7VYHUk We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

You were actually suspended for using 10037.70 CPU. make sure to adjust your software to stay under 10k CPU and 200 GB of memory. You can keep track of your load at https://heliohost.org/dashboard/load/. Unsuspended

Hello, My account was suspended, although I think I logged in at least once at month to keep the account active. Username: raqbul Server: johnny Domain: bulnesabogada.es.eu.org Maybe it was marked as duplicate (i.e. break terms of service), as I share another account (danval) that is accessed from the same network: two blogs of two people in my home, so same public IP. The original post where I asked permisson to use these two accounts was this: Both accounts have been recently reset to use the Plesk manager due to legacy issues with the old cPanel. Maybe this also reset this condition... If this is the case, could you please unsuspend my account? Best Regards,

"This message frequently appears, and I would like the ability to customize the error messages." 504 Gateway Time-out nginx

Got it, thanks!

In the US giving out a routing number and an account number means you can withdraw from the account just as easily as deposit. Then if someone withdraws from our account we would have to contact our bank and report it as fraud and it would be up to the bank to try to recover the money or not. If we don't notice the withdrawal fast enough it may not be recoverable as well. We do have a Stripe account which allows people to pay with e-check which is basically you giving Stripe your routing number and account number, and then Stripe withdraws the amount and sends it to us. The fees on that are extremely low though, but it takes 2 to 14 days to verify the payment. With the Tommy invites the goal is to allow the person to create their account instantly and get their website working as quickly as possible, so most people aren't going to want to wait 14 days to get their account. We had one person buy a $21.60 VPS and the fees with e-check were $0.17. That's only 0.7% fee compared to 52% fee on a $1 PayPal transaction.

Hi, Could you not give your bank account number and sort code to anybody interested in donating ? That way we could do a direct bank transfer which, as far as I'm aware (in the UK anyway) does not have bank charges. This is how I work with the garage who do the maintenance and repairs on my wife's and my cars. Regards, AndyB

The unsuspension did finish. If it still doesn’t work, you might need to reset the password: https://heliohost.org/reset/

You could try posting on their forum.

Yeah, I hadn't even thought of that. Thanks! Also, the login still hasn't started working yet? Is that normal?

Alrighty! Thanks!

PHP extensions and settings? Users can't change those on their own for security reasons, though if there is a particular one you need, let us know which extension and what PHP version you need it for and we can look into enabling it.

It needs to go inside the professorparticular.info folder to appear on that domain. If you create it in httpdocs, it will appear on your main domain instead (gmpintus.helioho.st).

The account mtowner has unsuspended. It may take a few minutes to work again. Please keep in mind that you can have up to 10 websites/domains on a single account. If you need additional domains, just ask and we can add them.

Hi, I had not realized that there was a cap on how many accounts you could have for HelioHost. If possible, it would be really helpful if you would be able to unsuspend just the account associated with my email address provided (username:mtowner). Sorry again!