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Plesk takes up to 24 hours to reflect changes to disk space use after files are added or removed. It's not real time. I just manually ran the recalculation for yours, assuming everything is good it should drop to the expected 86MB for files within the next hour or so (recalc can take a while). Note that Plesk counts the entire contents of your home folder (which includes all addon domains too) on your main domain's disk space, instead of breaking it up across the addon domains the various document roots belongs to. It's just how Plesk works (though it does seem kind of silly). The space use reported for added domains only consists of things such as log files and mail. EDIT: Looks like Krydos beat me to it...

Here is your current disk usage breakdown: Backups 0 MB Emails .46 MB Files 84.78 MB Trash 0 MB Logs 1.00 MB PSQL 0 MB MySQL 0 MB Total 86.24 MB I'm guessing that you're confused by the fact that Plesk only calculates the total once every 24 hours or so. Therefore if you delete files it can continue showing you are using 900 MB for up to 24 hours. It doesn't update instantly.

This support request is being escalated to our root admins.

I deleted an app with Softaculous for a domain, but now it says my free subomain site is using 912 MB. The Plesk file manager says my whole file tree is less than 65 MB, and I have no databases. How can I find and recover the wasted space?

Please check your PMs for information regarding your Lily account.

Domains added. it may take up to 2 hours for them to start working.

WSGI control access has been enabled on the domain wegocarryfirst.helioho.st. To restart your Flask app and load new code changes in simply edit /home/ujcis.helioho.st/wegocarryfirst.helioho.st/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues. The logs should show up in Plesk. If they don't let us know and we can see if there are any additional global logs that aren't being filtered into your domain logs.

Hello Helio Staff, My username is murrayr2 I would like to add the following domains to my account frontiercs.ca frontiercs.us frontiercomputer.solutions frontierhosting.space

This support request is being escalated to our root admins so Wolstech can set you up with a Lily account. Once he's had a chance to action this, he'll reply in this thread with further updates. 🙂

having already received my johnny account, I asked about using asp.net and I was told I should submit a request for an account on lily.

The issue appears to be fixed now. Feel free to let us know if you encounter any other problems.

Krydos can help with the WSGI and troubleshooting.

Thanks for your help. For now, I'll temporarily go with flask (I'll try PHP again when everything's normal). Can you kindly enable wsgi control for me? I followed the python set up instruction and have /cgi-bin/test.py running successfully, however, my flask app located in the main directory (wegocarryfirst.helioho.st) is showing "Internal Server Error". I once had a python app here with error logs. I'm not sure if I enabled the error logs myself or by the help of a moderator. The app runs without issues on my localhost. In summary, I need wsgi control and error_logs. Thanks again!

We believe this is resolved. The issue was what basically amounted to a DoS attack against the server's webmail service clogging up PHP. The offending IPs have been blocked and performance has noticeably improved. Please give it another shot and let us know how it performs. I'm no longer experiencing 504s when loading Grav on your account.

It sounds like you are experiencing the same issues as several other users. We are currently looking into what is causing an increase in 504 errors and will update you once we find out.

.org domain has been removed, .co domain added. Note that you will need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the new domain to work.

尊敬的团队： 我在 johnny 托管的网站 fastnow.helioho.st 上反复遇到 504 Service Unavailable （Timeout） 错误。尽管我们进行了内部优化，但问题仍然存在，这表明可能存在与基础设施相关的限制。我们请求您的技术帮助来帮助我并解决此问题。 谢谢。

Please Can You add my domain name "raytechnology.co" instead of my other domain "ibrahimehab.org" Thanks in advance my username is "pipo"

Update: There's something wrong with the server on our end that's causing this. You're not the only one affected, just the first to report it, hence thinking it was a site-specific issue. We're working to address the problem...I was able to briefly able to load your site in reasonable time during troubleshooting before the issue returned. We'll keep you updated.

We're looking into this. It looks like Johnny's PHP may have something wrong with it. You're not the only one seeing Gateway Timeout unexpectedly when Apache isn't restarting. I put a basic phpinfo on your account and renamed the .htaccess to disable that...even that won't run: http://wegocarryfirst.helioho.st/phpinfo.php gives a 504 for me.

We're re-evaluating this. It looks like Johnny may be broken...I can't even get phpinfo to run...

Disappointing, but makes sense. I suppose Tommy would have most of the same issues. I was trying to move off of VPS hosting, for the cost and complexity. I'll re-think the software I want to run, and maybe I can manage with just lighter apps.

Thanks! I've decided to use PHP, however I ran into an issue. I'm not sure where to place my htaccess file. I placed it in the new wegocarryfirst.helioho.st folder's root and it's content is: # .htaccess RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php?url=$1 [QSA,L] I'm trying to route everything to index.php but I'm getting 502 Bad Gateway (nginx) or "Not Found". I'll appreciate any help. Thanks again.

Apache restarts cause a 502, not a 504, for Johnny users. Your 504 is because your app is taking too long to return. The PHP process is timing out and being killed before it can return a webpage. Johnny is very slow. You're sharing a single server with over 1000 other people and almost 2500 other websites. Grav's docs make me think it's meant more for a VPS (it looks command line driven, our shared hosting doesn't have SSH access...), and some people report that it can be quite heavy on CPU resources despite its database-less design. Also, are you sure the software is configured correctly? Some software will time out like this if misconfigured. The options for this are going to be: Reconfigure the software (if its broken). Use different software. We can extend the timeouts on your Johnny account so they can run for longer. This will help reduce 504s, but your pages are still going to be very slow to load. You can buy a Morty subscription. That server is substantially faster than the free offerings. Morty is running on much newer hardware, SSDs, and has less than 100 users on it at the moment. If you want to try that, you can use this link for a 7 day free trial (this link is specific to your account). It will charge $5 after the 7 day trial if not cancelled, which is up to 6 months of Morty credit. If you go this route, please let us know after setting up the trial so we can confirm your account has moved. Buy a VPS. https://heliohost.org/vps/ That will give you a whole virtual server to yourself so you won't be competing with other users. Note that VPSes come as empty linux boxes with root SSH access, there's no control panel or web server unless you install one.

Unsuspended.