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Hello, Understood. Could you please clarify which specific Terms of Service violation is associated with my account? The ShadowForge Webstack is a personal, non-commercial, open-source project, and there is no hosting resale, monetization, or prohibited content involved. I am fully willing to adjust, remove, or simplify any configuration if something is not compliant. Please let me know how I can resolve this and restore the account to good standing. Thank you for your time and assistance.

THANKS DUDE! GREAT JOB YOU ARE AWESOME!

This request cannot be processed because the account is pending suspension for violating the Terms of Service.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

KINDLY ADD DOMAIN "alexaglobaltraders.com" USER: dhna ----- THANKS

Hello HelioHost Support Team, I would like to request the addition and configuration of a domain, its subdomains, and an alias for my project ShadowForge Webstack. Main Domain Domain: shadowforgewebstack.qzz.io Subdomains Please add the following subdomains for the domain above: dash.shadowforgewebstack.qzz.io (dashboard / control panel) api.shadowforgewebstack.qzz.io (backend API) cdn.shadowforgewebstack.qzz.io (static assets / CDN) id.shadowforgewebstack.qzz.io (authentication and identity service) Alias Domain Alias: shadowforgewebstack.dpdns.org (to be used as an alias pointing to the main domain) DNS / Technical Notes All domains and subdomains are managed via Cloudflare DNS records will be configured using A and AAAA records HelioHost will only need to accept and map the domains/subdomains on the hosting side No email services are required for these domains Please let me know if you need any additional information or verification from my side to proceed with this setup. Thank you for your support. Best regards, ShadowForge Webstack

I have uploaded all files on server, but I don't understand why it can't find the files on the server (i.e. https://unisan1.heliohost.us/UNI3/T2324.html ) Sorry for the disturbance.

thank you

This support request is being escalated to our root admins.

Hi Heliohost team, my username is alberto4 my domain name is : quwwaai.com the server is johnny the ns servers are: ns1.heliohost.org, ns2.heliohost.org would you be so kind to add the SPF DKIM and DMARC records, so I can send email properly? thank you very much ----- Set Up SPF, DKIM, and DMARC Records To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our Customer Support forum and include your hosting account username and domain name so we can set this up for you.

Replaced .jo3.org with .linkpc.net as its broken. Added that to the description.

thank you very much

Domain added, it'll take effect in about an hour and ten minutes. You'll need to create an A/AAAA record to Johnny's IP or switch to HelioHost's nameservers if you haven't already.

Hi Heliohost team, my username is: alberto4 could you be so kind to add the domain quwwaai.com. server is johnny. thank you very much

If you're using Windows we have a couple recommended programs for extracting .tzst files listed in the wiki article https://wiki.helionet.org/Account_Backups#Windows

Ok, I went the "Domain" folder and found the "backup-user-data-xxx.tzst file, but I don't know how to open it. If i right-click, there's an "Open" option, but no associated program...

You have to upload them yourself. If you need instructions on how to unpack the backup file, please see this document: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File

Done! After how long will the files be uploaded?

Alright, I've started the reset. In a few minutes you'll get an email. Click the link in that email to finish the reset.

The domain ajira.org.uk is not configured properly at the registrar. Specifically, it has no A records set: https://bybyron.net/php/tools/dns_records.php?domain=ajira.org.uk&rec=A You need to either create A records pointed to the IPs shown in Plesk, or set the domain's name servers to ns1.heliohost.org and ns2.heliohost.org.

Nearly the entire account is being wasted by session temp files in your news site: root@morty [/home/chrisohps.helioho.st/news.burken.com/src/var/sessions]# du -sh 850M . I deleted enough of them to get you under 1000MB again, but would recommend deleting the rest and modifying your code to clean these up after a period of time. I see files in there dating back to early 2025... Your domains can take up to 2 hours to function again.

I've installed WordPress on my domain https://ajira.org.uk/, but the site is not working. Please check this from your end and let me know what the issue is. If needed, you can delete the previous WordPress installation and install a new one to fix it. Please make sure WordPress is installed properly and fix the site as soon as possible. take a look: https://prnt.sc/sMt0HifAGBm6 take a look: https://prnt.sc/qUp74WqVhL8e

Thanks a bunch

Thanks a lot Krydos! I've download .tar file, seems there is all I need.