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Unfortunately, I'm unable to access my MYSQL db from outside the heliohost although the remote access is enabled. Previously, I was on morty and was able to access it via my domain akbaig.heliohost.us (was never able to access it via the IPv4) However, when I got moved to tommy, i'm no longer able to access it. Then I resubscribed to morty.. and im still unable to access akbaig.heliohost.us:3306 for the purpose of sql. Any idea?

Try using tommy.heliohost.org as the hostname instead of your domain. Also, since your account moved, make sure the remote access is still enabled for the database.

DKIM, SPF, and DMARC have been set up for the domain ekm.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

An administrator can configure DKIM for you. In the meantime, you can try sending a sample email to https://www.mail-tester.com/ and see what it suggests to improve your email delivery performance.

hello. please, I have a problem with email delivery. is it possible to add DKIM + SPF + DMARC. my domain is "ekm.helioho.st". when I was on TOMMY it worked. the web application sent the email fine. now it doesn't arrive on most emails. thank you.

I was recently using morty, and i basically used my domain name to connect to the mysql database from outside. However, being shifted to tommy, unable to do that anymore? Also tried the newly assigned IPv4 address but in vain. Any ideas?

Hello, I would like to add a new domain to my account. Username: pptvirtual New domain: dornlabs.top I would like this domain to point to the same content as my current domain (privatevirtual.com.br), using the same document root. Thank you!

Thank you so much. I'm not used to this whole customer service thing. I remember the old days when I would do it myself (and often get mixed up between addon domains and subdomains)

Thanks ! ☺️

No worries, thanks for clarifying. I've added that domain for you, it'll take effect in about 10 minutes. If you haven't switched to HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP address.

apologies! digital.mkulimaonline.org

digital@mkulimaonline.org isn't a valid domain name. If you're looking to use that domain for email, would you like mkulimaonline.org to be added instead?

Your initial post requested thetaryag.robbiewolfe.heliohost.us and parshaponders.robbiewolfe.heliohost.us, so thetaryag and parshaponders were created as subdomains under your robbiewolfe.heliohost.us domain. If that's not what you wanted, I have now removed them from your account. Since there is a risk of data loss when domains are removed, I made a full account backup for you before I made the changes, in case you need any files from the old subdomains. You can download the backup here: https://heliohost.org/backup and if you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups As well, I've added domains thetaryag.com and parshaponders.com instead. If they aren't working on your side by now, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you want to add more domains in the future, please make sure you provide all the details ahead of time: The full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can check out our Wiki page here for more details: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

current domain is https://eisa.helioho.st/ thank you!

kindly asking for domain change to digital@mkulimaonline.org

Main domain changed. it can take up to 2 hours for the new domain to start working. Since changing a domain has a risk of data loss, you can download a backup of your account before the domain was changed at https://heliohost.org/backup

Hello HelioHost Support, Could you please add my custom domain to my hosting account? Domain: onsocial.top HelioHost username: onsocial Server: johnny (onsocial.heliohost.us) I need this domain to set as the primary domain. I will configure DNS after you add it. Thank you! Best regards, onsocial

Looks like you also posted about this issue here: https://helionet.org/index/topic/67538-desbloquear-conta/ Please do not create duplicate forum threads for the same issue. Asking for "urgent" or "prompt" anything is unlikely to get you an immediate response. All staff are unpaid volunteers who donate their time to assist others. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. There is no guaranteed timeframe for a response to support requests. Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to: Time zone differences (most staff are based in North America) Work School Family Other real-life commitments Please ensure you review our support response timelines (SLAs and ETAs, and why we cannot offer them) at: https://wiki.helionet.org/ETA Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? As well, please make sure to review our Terms of Service so you can prevent causing issues or violations: https://wiki.helionet.org/Terms

Looks like you also posted about this issue here: https://helionet.org/index/topic/67539-my-account-appears-to-have-been-suspended/ Please do not create duplicate forum threads for the same issue. All staff are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

You're suspended for having more than one account. Users are only allowed to have one account. Which account do you want to keep?

I forgot to mention that the TLDs are thetaryag.com and parshaponders.com Is it too late?

Hello, My account has been suspended, and this is currently affecting my services, which are now offline. I kindly ask for an urgent review of my account, as this situation is impacting my work. If there is any issue or violation, please let me know so I can fix it immediately. I am fully willing to comply with all terms of service. Please let me know what needs to be done to restore my account as soon as possible. I would greatly appreciate your prompt assistance. Thank you. Best regards.

You were suspended for creating multiple accounts. Our terms of service only permits one account per person. Which account would you like to keep?

minha conta está bloqueada solicito desbloqueio não entendi o porque solicito agora meus serviços estão parados

Thanks.