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The default document root is /natsu-scripts.fr/ and your main domain is in /httpdocs/ I would argue that putting a domain inside the document root of another domain will cause more interference than the default.

The Flask app requires the WSGI configuration (flask.wsgi + .htaccess) which is already set up in /httpdocs/gag-2webui/. If I use the default document root, the .htaccess rules would conflict with other services in subdirectories (/protector/, /wiki/, /items/). Keeping the addon domain pointing to /httpdocs/gag-2webui isolates everything cleanly.

I linked the new Stripe subscription to your VPS, and sent you an invoice. I have also canceled the old PayPal subscription so it won't bill again accidentally. Thanks.

Stripe method worked. I paid for it. Thank you

Is there some reason why the default document root won't work for you?

This support request is being escalated to our root admins.

Hello, I would like to request adding an addon domain to my account. Username : natsuu Server : Tommy Domain : natsu-scripts.fr Document Root : httpdocs/gag-2webui The domain's nameservers are already pointed to ns1.heliohost.org and ns2.heliohost.org. Thank you in advance for your help! Best regards

We've been doing this for 20 years. It's not a security issue on the server itself, it's WordPress, though it's possible your wordpress installation is hacked or being pounded by bots, both of which will cause it to use even more load than it already does. The security of WordPress itself sucks, and WP gets hacked all the time. We usually see a couple of users per week get their Wordpress instances hacked. Even if it's not hacked, it's very inefficient, being one of the heaviest PHP based CMSes available. Also, our load measurements are a cumulative sum, not actual numbers, which is why they seem extreme. We sample your load every 60 seconds, and just add the samples together over the span of 24 hours. For example, the 200GB memory limit expressed as continuous usage would be only about 140 MB continuous usage, which is pretty easy to get suspended for (and many people do, usually because they left a node or python app running).

[X] <<<< Doubt button for anyone reading this. on serious note nah im sure its the LVE limit of each account are too small probably hence cannot handle a simple wordpress installation, and there is a number of security exploit from last month due to people using AI to do harm to other. but yes perhaps i should use other proper (or going paid altogether) shared hosting probably.

You managed to exceed your CPU limit for the day. Wordpress is infamous for this. Please see this article on why we do not recommend running Wordpress: https://wiki.helionet.org/WordPress It's one of the leading causes of load suspension. Please watch your load here: https://heliohost.org/dashboard/load/ unsuspended. It may take up two hours for your domain to function.

im literally just starting my site on jhonny yet acc suspended and site goes high load thing?

200 GB memory or 10,000 CPU. ??? it a small simple wordpress site. i think it impossible! im just starting my site! are you sure the load from my site and or not from other? possibly jhonny hacked since there is reportedly bug and security breach on linux machine these days? like januscape CVE-2026-53359 based what im read on some forum?

Take a look at the modules that are already installed on Tommy's Python 3.12 and then request only the modules that aren't already present https://krydos1.heliohost.org/pyinfo/info3.12.py

Krydos can do this for you.

I guess the card isn't working with Stripe either. We'll keep your VPS powered on until July 18th.

Hi, could you please install these Python 3.12 packages on Tommy server? - requests - beautifulsoup4 - lxml - PyJWT - Pillow - gunicorn Username: natsuu Server: Tommy These are needed for Flask web applications Thank you!

Dear Sirs, I'm using CloudFlare as DNS for my domains and I want to use HelioNet as Mail Server only (I will not host websites at Helios Servers). So, please, add my domains into my Helios Account if it's possible: aescoladovinho.com.br escolasmt.com.br freshie.com.br petquiz.com.br preguic.ia.br caldodeossoscaseiro.com.br Thank you very much... JM:.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

veritas.heliohost.us @KazVee

Glad to see its working for you now. Please let us know if you need anything else.

Please confirm the full domain name you want as your main domain, including the top-level domain (TLD). Do you want either veritas.helioho.st or veritas.heliohost.us? Please see here for a reminder of the details users need to provide when changing their main domain: https://wiki.helionet.org/Changing_Your_Main_Domain#Submit_a_Request_to_Change_Your_Main_Domain

All good now

USERNAME vedik21 I want to remove my previous domain fatalcfg.me and want a subdomain from you named Veritas

Does it work now?

That error makes me think something is wrong with mariadb itself (looks like an incomplete upgrade). Krydos will need to take a look at this.