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icewebbie@gmail.com is my email, and I dont remember the password fully to my account. I still need the hosting for my website. Dear User, We regret to inform you that your HelioHost account will be suspended effective May 24, 2026. Why this is happening Reason Details Violation of Terms of Service Your account was found to be in breach of HelioHost’s Terms of Service – specifically spam. Previous Warnings You have received 4 prior warnings. Continuing the same behavior leaves us no choice but to suspend the account. Security Concerns The account activity triggered security alerts that could affect the stability of our shared hosting environment. What happens next? Suspension Date: May 24, 2026 (all services will be disabled at 3:00 AM). Data Retention: Your data will be retained for typically 30 days. After that, it will be permanently deleted. Re‑activation: You may appeal this decision or request re‑activation by contacting us before the suspension date. How to appeal or restore your account If you believe this action was taken in error, or you have taken steps to resolve the issue, please visit the following website: HelioHost login Important: Failure to respond or comply with the above may result in permanent deletion of your account and any associated data. If you have any questions, feel free to reach out to our support team at helionet.org. Thank you for your prompt attention to this matter. Best regards, HelioHost Support Team heliohost.org

Subdomain added.

Just a reminder that you have 5 days left to get a new payment set up.

Johnny isn't rebuilt yet, so of course you can't login.

Hi, Thanks for that!!, I'll check it. For some reason I can log in the forums but not the main site (either with email or username), I'm getting error Unable to login with that username and password. Even tried to reset the password but still the same issue.

hi, I have this issue, when I try acces to my url to enter to my web site, show me a login page, and this is the url to redirect "https://my_ulr/login_up.php", I attach a image.

Hello, I would like to request the addition of a subdomain to my account. Username: constanzaabar1 Subdomain to add: semana9.constanzaabar1.helioho.st I already have a hosting plan with a donation and I would like to keep my current main domain (constanzaabar1.helioho.st) active without any changes. Thank you very much!

thanks

Fixed missing DNS zone. It should be available again shortly.

Hello, My website can't be reached. https://adjeometry.com. username: vamdsgn Thank you

Your account is on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.

Bonjour Équipe de support, Depuis un temps j'ai du mal à me connecter à mon compte pourtant mon username/adresse mail est correct et mon mot de passe pareil. Je voudrais, s'il vous plaît, avoir accès à mon compte le plus tôt possible pour apporter de lise à jour à mon site et à mon compte Merci beaucoup. Bien cordialement David Mbuluku

thanks much!

Subdomain added, will take effect in about two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Tommy's IP.

heya! i'm microman5252, and i would like the subdomain "wiki" added to my domain scrllk.net, so the full domain would be wiki.scrllk.net. thank you!

It looks like your account is under the storage limit now and is active. I'm going to mark this solved. Let us know if you need help with anything else.

Ok, I added the database to your backup at https://heliohost.org/backup Please be aware that the database is in .frm and .ibd files which are binary, not .sql file which would be text. You will need to do some database recovery to get the data out of there. I've googled it and it seems like there are a lot of different methods to do this. If you succeed at extracting the data from the binary files we would appreciate it if you shared the method you used so we can instruct other people to do the same.

Hi, I recall the database was created by September last year and wiped last March when then was filled with the new content (March 15 is the last day I remember a new entry was added to the table as it was reviewed that day).

It's no problem at all. We just don't want to miss anyone's requests by accident! 😅

Thank your very much for the kindest advice🙏 I am sorry for replying to the thread marked as solved. Won't happen again. 🙏

Thank you 🙏

That's the server performing an Apache restart. It happens approximately every 2 hours and lasts for a few minutes typically (the exact length of time depends on server load). The error is normal while the restart is in progress though.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Hi wolstech, Yes please

Yeah, sorry about that. Had the issue with Bad Gateway, no webmail etc but Plesk worked and FTP. Thats why i thought it might be related and hooked up on the other Thread. Makes sense to open a seperate one. Next time And yeah, suddenly it started working again. So it was maybe just a hiccup. Should have waited another 10 minutes Thanks for the compliment about the car 🥰 Actually we have 2 of them. Same build. Both in the family for 17 years now