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  2. What do you mean "activate"?
  3. Today
  4. Here's a 320x50 and 300x250
  5. This is probably going to need to be handled by Krydos again since I assume this is related to your VPS. Also, please do not post these requests in the "Website Management and Coding" forum as it will cause a delay in response. That section is not for meant for technical support and staff do not routinely read it. These requests should be posted in Customer Service for fastest response.
  6. Yes, but it wouldn't help in your case because your account's email service is disabled due to repeated overuse (looks like you had it disabled twice then got suspended for it the third time). All 3 of those incidents happened around the end of August 2024. It looks like your account was sending hundreds of emails per day (144, then two different cases of 278 emails in one day). The limit is just 50/day. Do you know why this happened?
  7. Your account has been reset, you should receive an email to recreate it shortly. Do you want "phantomscounts.helioho.st" to be an addon domain, or to replace your main domain?
  8. Is there a webmail server to check other than through my email client? From my email accounts I cannot send or receive emails from my email client.
  9. Greetings, I am trying to remotely connect to mariaDB via java/J-connector, but get an error: 1044 (42000) Invalid user/password. Userid: citis database is allowed connection from any remote host and has full access to this user. Host connection string is: "jdbc:mariadb://tommy.heliohost.org:3306/DataBaseName?user=db_userid&password=db_password" server: tommy Appreciate your help. Regards.
  10. Hello, could I trouble you to reset my account please? My account name is teojingyao. Could you also help change my subdomain to phantomscouts please? Thanks!
  11. Yesterday
  12. Thanks for the quick help. I appreciate it!
  13. Looks like Wolstech added those domains for you. Let us know if you need help with anything else.
  14. The backups have been deleted. It looks like you had this cron job */10 * * * * /opt/plesk/php/8.3/bin/php -f 'httpdocs/prenotaora/index.php' -- 'console' 'backup' So I deleted it for you.
  15. I've never used phpMyAdmin on Hestia before, but I would assume you can login using your database username and database password.
  16. Someone please activate "chat.bawantha-beliwaththa.me" hosted flask app
  17. Username: jchal Two domain add-ons requested. See below. Add On Domain Requested: dev.challen.us Add On Domain Requested: dev.xlr8.us DNS A records are already set up on my DNS servers. Thanks for the help.
  18. You're welcome Thanks for using our service!
  19. Domains cannot be renamed but rather have to be removed and re-added, which will delete the content associated with them. Is this OK? It doesn't look like we have any current banners that can be used for promoting our service. We used to have a whole bunch over here, but the links are long since dead (there are a few on page 3 that MoneyBroz re-posted recently that still work, but they're a non-standard size of 210x91). I'll ask in a staff channel for you to see if there's any other options, and you're also welcome to create one and share it for others to use
  20. Domain added. It can take up to 2 hours to function.
  21. Then we'll just leave yours unsuspended. We're looking into a human-review-based process to avoid this going forward, because the automated multiple account detections have excessive false positive rates. Sorry about the hassle and enjoy your account
  22. Since the other account is still suspended in this matched pair, I'll just unsuspend it for you instead. Is the other account yours? The other account is on Tommy. If this is yours, we can combine them so the disk space and both domains are on one account. Unsuspended.
  23. Ok can i ask for a refund ?
  24. You were suspended for creating multiple accounts, which is against our terms of service. You can only choose to keep one account, the rest will remain suspended.
  25. Hello, My account appears to be suspended or queued, and I would like to understand why. I am the only person who uses this account, but I sometimes log in from different locations — my workplace and my home — which might have caused this situation. Here is the requested information: a. HelioHost username: gervaiscrepin b. Server: Tommy c. Main domain: https://suspended-domain.ne Could you please check my account and let me know the reason for the suspension? I’d also like to know what steps I should follow to get it reactivated. Thank you very much for your time and assistance.
  26. Also This Account 'deltaforcemods' was created to send this support ticket for my Main account vihaanshah
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