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I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please, remove the addon domain clab.eu.org from my account.

mapsedge here. Please add store.edgecart.io Thanks!

Thanks!

My IP Adress got blocked (i don't know why), please unblock it

Please restart my hosting account and set lategoals.com as the primary domain. Thank you.

Thanks! 10/10 on the mail-tester.

DKIM, SPF, and DMARC have been set up for the domain abraxas.wtf. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello, my username is stephen225. I'd like my domain changed from sambiz to getola.co Thanks!

Hello, I need help getting things fixed up for my email account so I can score above 5.8 on mail-tester... I'm not sure if DKIM, SPF, and DMARC are all part of the same package or what all I need there - this side of things is way over my head, and I appreciate that you guys are here to help dinguses like myself out Per the FAQ I think you guys at least need this: acct: abraxas86 domain: abraxas.wtf If you need more, just let me know... I have already put the check mark in the box on Plesk to use DKIM - not sure if that affects things at all. Thanks again!

Hi, Please remove the website remkac96.helioho.st and add the following domain: http://lategoals.com/ Could you also provide the server's A record IP address so I can point the domain to it? Additionally, please provide the mail server IP address (or the required DNS records for email), as my domain is managed through Cloudflare.

How do you want this written? Is tkgagenthub.helioho.st OK? Also, keep in mind that we cannot directly rename an addon domain, but rather delete it and re-add it, which will cause the content of the domain to be deleted. Is this OK?

change domain name of ace-agents to TKG Agent Hub thank you

Domain added, will take effect in about ten minutes. You'll need to configure your domain's DNS settings for it to work.

Hello Please add this domain to w2hsystem : occhialiverona.it thank you Maurizio

Hello, HelioHost Support Team, Please add the following addon domains to my Johnny account. Username: geraldosilva.helioho.st Domains: socorrotech.com.br nevesmarketing.com.br recuperacao.abrdns.com Please also enable the option to create subdomains for all of these domains. Server: Johnny Thank you for your assistance. Best regards, Geraldo Alves da Silva

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/

Olá, equipe de suporte da HelioHost, Por favor, adicione este domínio complementar à minha conta Johnny. Nome de usuário: geraldosilva.helioho.st Domínio: socorrotech.com.br nevesmarketing.com.br recuperacao.abrdns.com Servidor: Johnny Obrigado.

It's been a week with no response so I'm going to close this as solved because it seems to me like all of the questions have been answered: Q: Why can't I install Moodle? A: You're on Tommy which doesn't support it. You'll need to re-upgrade to Morty if you want to run Moodle. Q Why am I no longer on Morty? A: You ran out of prepaid balance and ignored our emails. Q: Why did I run out of balance earlier than expected? A: You started a bunch of high load cronjobs which burned through your balance quickly due to overage charges. Q: How can I move back to Morty. A: You can move yourself back to Morty with this link https://heliohost.org/dashboard/move/ Q: Why am I not receiving HelioHost emails? A: You'll need to check your spam settings or change your contact email address to something that will deliver our emails to your inbox. If you have more questions or still need help with anything else please feel free to open a new support ticket with this link https://helionet.org/index/forum/45-customer-service/?do=add

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domains added. It can take up to 2 hours for them to start working.

Heya - requesting two addon domains for account "mapsedge." theroadlessordinary.com edgecart.io They are ecommerce websites with (as of now) zero traffic that I can detect. I just need a place to keep them while I develop and get the ball rolling, then I'll happily switch to Morty, but I don't want to do that until I know that either site is worth it. Thanks! - Bill in KCMO Measure with a micrometer. Mark with a crayon. Cut with an ax.