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hello, as i said before i didn't know any reason to be suspended, i have jus found out you said my account was using a lot of cpu and memory resources, i haven't been around or login into the account for a while for personal reasons, but i just saw you unsuspended my account which i am grateful for, but i noticed another thing, las time i uploaded any files there were no more than 700mb used from my account i know this because i know about the limit situation leading to a suspension as well so i would like to know if you have a record of the logins recent ones and their IPs and is you can tell me if anyone have uploaded anything in the last month or so , as i said i haven't been around and my website have no reason to create any kind of server load much less for a long period of time, i log into the heliohost account once or maybe twice a month with no actions in there to keep it alive because i received a mail a while back that said if i didn't login at least once a month the account will be suspended so i just do that to protect my account because i need to make some updates to the websites but right now i am going through some personal problems, that is why i find it hard that if you have never seem any movement in my account related to heavy load it suddenly does that and the change in the amount of MB used because as i said i haven't upload any files in like 6 months or so, so if you have any records of that they could help us both find out if my account have been used by a third party with my knowledge, thank you for your time and understanding about all of this, anyway i sincerely apologize for any troubles i may have cause you even by this indirect attacker, but i would like to know about any recent actions inside my account you may have records of specially about FPT uploads, and possible software running because i saw a different left in my account used and if you have a record where was it uploaded so i can go there and remove anything in there, and thank you for unsuspending my account i really had no idea about any of this going on

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Glad to hear. Please let us know if you need anything else.

As MoneyBroz said, this behavior is by design. If the system is unable to verify that a domain is actually hosted with us, it is disabled to conserve resources. Domains are considered to be hosted with us if: Their A or AAAA record points to our server IP. Their MX is pointed to our server IP. For domains using Cloudflare, they can be validated via DNS if proxy is disabled, or by checking if a challenge file placed on the account by the verification system is reachable via your domain (which proves that the origin is set to us on CF), if the proxy function is used. Note if you use our server for email only, you need to actually put tommy.heliohost.org as the MX for it to validate (email forwarder/mail server proxies are not supported). Since you use cloudflare, you need to make sure that your origin is actually set to our servers, and that the WAF is not set to with rules that could block traffic from our server (e.g. a geo-restriction that blocks the USA would cause validation to fail). Your domains are on CF, have an email forwarding service, and the websites worked for me while disabled in Plesk (which indicates they aren't hosted here), so they are being correctly disabled. I did enable them again for you, but you'll need to actually make one of the changes above to keep them active.

Thank You, after reissue I have all certs enabled. Thats all from me.

You can reissue the cert manually to add the mail and webmail ones. Note that the webmail one depends on having webmail enabled. If you don't use webmail and didn't enable it, you can ignore it. The wildcard certificate is not supported.

Here's how it look like on me: (image is attached) My nickname is zaisty, and domain is bladerunner.top. Please help me secure rest of my SSL certificates for my website (only 3/6 are secured now, but rest is not). Thank You.

Domains are automatically disabled if they are not hosted with us (having an A and/or AAAA record pointing somewhere else other than our service) if you are just using our service as an email or database service then an exception can be added to your account in the system so it won't keep disabling your domains. The reason we do this is to try to conserve server resources.

Between 2026-04-13 05:46:59 and 2026-04-14 05:46:59 your account used 10063.00 CPU. The daily limit on Johnny is 10k, and if you exceed this limit you are suspended. All of your load just comes from PHP and it looks like you're running Laravel. If you need more than 10k CPU per day we recommend upgrading to Morty which allows unlimited CPU. You can move your account at https://heliohost.org/dashboard/move/ if you want to. You may also be able to block bots in .htaccess to reduce your load, or switch to different software, uninstall any unneeded plugins, etc. You should also keep an eye on https://heliohost.org/dashboard/load/ to see your load before you get suspended. When you try to login or go to your website URL and it reads How can you say that is for "no reason"? I feel like that is pretty clear why you were suspended, and it explains the exact reason. If you have any suggestions on how to make it clearer to people that they aren't being suspended for "no reason" we would love to hear it. One idea we're planning on implementing is emailing people when they're close to hitting the limit or when they get suspended. Any other ideas would be helpful though.

Hello, I want to inquire about my domains (both) being automatically disabled after several days. Why does this happen, and what should I take care of to prevent it from happening again?

Domains added. They can take up to 2 hours to function.

You were suspended for high server load. Something on your account was using a lot of CPU. The most common causes of excessive CPU usage are leaving SFTP sessions open too long, excessive cron/scheduled task usage, scripts that are too heavy (e.g. video converters), or scripts that are broken (e.g. stuck in infinite loops). Since it's been 9 days, I don't have a load chart to look at for your account to tell you exactly what process used the CPU. Your account has been unsuspended. You should be able to log in within a few minutes and domains can take up to 2 hours to function.

hello heliohost team, i have jus found out that my account was suspended for no reason?? i would like to know whtat happened and to have it re activated again i haven't been updating the site for a while but i have been checking it out, so please re activate my account

Could you please add again my free heliohost domain to my account onsocial.heliohost.us onsocial.helioho.st Thank you

i want to add this 2 free heliohost domain to my account again onsocial.heliohost.us onsocial.helioho.st Thanks

Your site is working properly on my side. Is this still an issue?

Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. My website is https://mjsbakery.helioho.st/

Domain added, it'll take effect within 2 hours. You'll need to switch to HelioHost's nameservers or create an A/AAAA record to Tommy's IP for the domain to work.

username : jhay0719 please add jnztech.dpdns.org thank you

hi. I have a problem loading the page. The first time it loads it takes an extremely long time. Within 10 to 15 seconds. Then the page refreshes are fine. After a short time, the loading time is again extremely long. It acts as if the server is sleeping. Is there anything that can be done about it? Today it is a little better than yesterday.

Thank you for letting us know the situation. I have cancelled the pending suspension for your account as well as your colleague's account. We love referrals, so if there are others at your workplace who might benefit from an account, please let us know before anyone else signs up so we can proactively update the multiple account detection service. If we don't know in advance and a 3rd person signs up, the the system will just suspend all three of you at that point. But if you let us know ahead of time, we can prevent that inconvenience to you all. Please give it a few minutes for both your accounts to fully reinstate.

Your main domain has been changed. As long as your DNS settings are correct it should start working in about 20 minutes. If any of your files went missing I made a full backup prior to the domain change which you can download from https://heliohost.org/backup if needed.

Hello, Thank you for your response. I would like to stop using the domain privatevirtual.com.br, as I no longer have control over it, please set dornlabs.top as my main and only domain, pointing to my current website files. There is no need to redirect between domains. Thank you!

Would you like to redirect either domain to the other? For instance, if someone goes to privatevirtual.com.br do you want the browser URL bar to say dornlabs.top or if someone goes to dornlabs.top do you want the browser URL bar to say privatevirtual.com.br?

This support request is being escalated to our root admins.