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Hi there, I am upgrading my account to Tommy server. I proceeded to pay using my virtual card, it got refunded so I used my debit card instead, the money got refunded again. I did it multiple times, but it keeps repeating.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please reset account stephenw.

Soo as it turns out, on Jonny you can safely place your .env file in the root of your app and the server will automatically prevent it from being served to a client. for this sample project, the path is load_dotenv("/home/dkobrin.helioho.st/flask.dkobrin.helioho.st/MyNewFlaskApp/.env") as an extra layer of safety I am also adding the following to my .htaccess file instructing Apache to deny requests for .env files #hide .env files from http access <FilesMatch ".env"> Order allow,deny Deny from all </FilesMatch>

I would like to stop using code hosting on github. I moved to codeberg, some of my private git repos are on github. unfortunately, codeberg won't allow private repositories based on their TOS, only some exclusions for small files like personal notes, .env files, etc. codeberg is focused only for open-source projects. so, what im planning now is to store private git repositories only on my local machine. but transferring changes to heliohost using filezilla is hassle because some files are not syncing properly, like you need to transfer each and every file unlike git which is better to transfer files and you'll be assured that files in local and remote are in-sync properly. however, that would be a problem then. I'd like to use Git but at the same time, I won't like to use online code hostings especially github for private repositories.

The module smtplib is a default module that is present in all Python installs, and doesn't need to be requested.

This support request is being escalated to our root admins who can set this up for you. 🙂

Username: dylanlewis11 My server: dylanlewis11.helioho.st I need smtplib module please. I'm running python 3.12 on a Tommy server. Thank you.

For SPF, use this (leave the name field blank, use this as value): "v=spf1 include:tommy.heliohost.org ~all" For DMARC, enter the name as _dmarc, and use this value: "v=DMARC1; p=quarantine" For DKIM, the record needs to be generated in Plesk under the mail settings as its unique to each user. Turn it on, apply the settings, then click the ? next to the DKIM settings and it will show you the correct records to use.

Thanks. I never thought of the laptop as an attack vector. That's why I kept getting hacked Thanks

So your laptop had malware...that explains it. Glad to see you found the source of the issue Unsuspended again. I've randomized the password for that compromised email mailbox so the attacker cannot send messages. You'll need to set a new password for it in plesk before using it again. It may take a few minutes for the account to work again.

hi there, my username is urbanshed and my doman name is urbanshed.in that is working good. my dns records are set by cloudflare account. i have setup the A/AAA records to my ip and it is working fine, but i dont know which DNS enteries i have to make for setting up mails in, also i need spf, dmarc and dkim to be setup, can you please help me how can I do that? I have created mail account with plesk earlier but it was not working, and i didn't find any useful info here: Cloudflare DNS Records - HelioHost Wiki

You were right, it's the laptop that was compromised. Hence the hack on Wordpress which got the account suspended. I removed the Wordpress sites but the account kept sending emails, Turns out the laptop had been compromised and that's how they kept getting in. I have bought a new laptop purely for work (old laptop was shared by family). It's running the latest Windows 11 and Kaspersky Anti virus I have also instituted a policy for changing email passwords at least once per month Also, I will be logging in to check the email logs daily (Is there a way this can be automated?) I believe these changes will ensure my account is never running afoul again. Let me know if there's anything more I can do to secure my account

No you can't. Plesk's git cannot be the target of a push. The suggested solution for automatic deployment is what you described (hosted repo on github with a webhook). If there was a way to do this, it would need to be over HTTPS anyway as we don't allow SSH access to the Plesk servers for security reasons.

I don't know if this would be possible, so I'm here to ask. I know how to use git to push on remote repository in Codeberg, Github, etc. then using git webhook here to fetch files from those git repositories. Also I'm learning on using SFTP file transfer using FileZilla and Rclone to copy files to heliohost. I am just curious if I could do something different like directly git pushing to heliohost server using ssh? Thanks!

After further investigation, the issue seems to be the email address i**o@nil***ua.xyz has been compromised. We recommend changing the email password for this email address and checking for malware such as keylogging software on the pc that logs into this account.

This is your third time for being suspended for attempting to send 220 emails. If you were to be unsuspended, how are you going to fix this issue so that it doesn't happen again?

My account is suspended

Domain added. it can take up to 2 hours to start working.

Hello please add domain term-in.net [w2hsystem] Thank you

Changed. it can take up to 2 hours for the new domain to start working.

thanks

Dear HelioHost Support, I hope this message finds you well. I would like to kindly request a change of my main domain associated with my current HelioHost account. Current account info: - Username: adipra - Current domain: generasite.eu.org I would like to change it to: - New domain: jpkreatif.web.id The new domain has already been pointed to your nameservers. Please let me know if there’s any further information required from my side. I really appreciate the support and the opportunity to keep learning using HelioHost services. Thank you so much! Best regards, adipra

Domain added. It can take up to 2 hours to work.

hello, i would like to add another subdomain named stthomasmore.helioho.st thanks