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petitseb joined the community
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Dear Heliohost crew, I needed VPS closer geographically, that is, in Europe, and currently don't need a service in USA. Thank you for being my first provider, thanks to you I was able to host stuff for myself and friends. Until next time
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The large bulk of your space is automatic backups of an easyappointments installation: root@morty [/home/nlbarbershop.com/httpdocs/prenotaora/storage/backups]# du -hs 793M . Do you want me to empty that folder?
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Yes, a root admin can do this.
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Could I get a detailed report of what is consuming so much?
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Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
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lombardonicolo49 started following Account quota exceeded
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Hello, I have a problem with my HelioHost account, today logging into HelioHost I saw that my account has exceeded the gigabit limit, however I can not even access the database, web hosting, applications section; plesk does not let me do anything, how could I solve it, to see what is consuming space to remove it, and if necessary expand the space of my account
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pongo changed their profile photo
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myfins joined the community
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ckfw joined the community
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calebdgm joined the community
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Yeah yeah. This works. What about the mysql access. I cannot access the phpmyadmin from the vps120. Can you fix it also please.
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Looks good. I canceled your old subscription so it won't accidentally double charge you, and linked the new payment to your VPS. Does this work?
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iqboy09 joined the community
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acevedovalenciap joined the community
- Yesterday
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[Solved] Add domain + Install Python libraries
Krydos replied to dramadan's topic in Escalated Requests
Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py -
@wolstech I don't see a Johnny, Tommy, or Morty account associated with this email address, but it seems like VPS120 is what we're talking about. @kbp2025 We can certainly help you set up a reverse proxy, but I'm not going to waste my time on a VPS that is powered off for not paying. Your payment was supposed to go through on 2025-10-15, but failed twice so far. We emailed you about it 27 hours ago, but it doesn't look like you have set up a new subscription yet.
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I canceled your old subscription so it won't accidentally bill again, and linked your new subscription to your VPS. I also noticed that you randomly received a review invitation link on 2025-07-21. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks!
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It looks like your account already has email.mindverge.in. Do you want mail.mindverge.in in addition to email.mindverge.in, or just mail.mindverge.in and remove email.mindverge.in?
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[Solved] Add domain + Install Python libraries
dramadan replied to dramadan's topic in Escalated Requests
I'm using py 3.12, I see I'm missing some modules like: gunicorn, faiss-cpu, PyMuPDF. If it's possible to install them, thanks.