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Hello!, i would like to add another subdomain in my account kapihanniantonio.helioho.st thank you!

Here's what heliohost.org sitemap.xml looks like <?xml version="1.0" encoding="UTF-8"?> <urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9 http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd"> <url> <loc>https://heliohost.org/</loc> <changefreq>weekly</changefreq> </url> ... </urlset> Seems to be recognized by Google just fine.

Do you want to add both of these domains, or just the gbinoticias.com one?

i want one more domain please. philipesazuo.heliohost.us and want to add my own domain: gbinoticias.com

You have already asked this question twice, once by email and the second time here. Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Please check your original forum thread for updates: https://helionet.org/index/topic/64677-database-connection-not-working-first-time-using-the-forum/

Just started Helio. Not sure of how to get help. Last week sent email and posted to Forum, without any response. Trying this last avenue of help, a ticket. Please exuse me if this is out of order.... please let me known. Here is the issue: I have a web project in development. It connects to a hosted database and a hosted email. At home I use WAMP (for email using phpMailer) and VS Code Terminal node server.js (for database connection using node.js) for testing. At home the project works: connects to the database and sends email. I opened a HelioHost, Johnny server account to test the project online, because Helio supports node.js, and is free. In my first attempt I got the connection to the database to work, but not the email. I reset the account to try to start again. Now the email works but not the database connection. When I open the website, https://wapps.helioho.st, using Chrome incognito browser, and try to I get the following errors: displayed on the page: Unexpected token '<', "<!DOCTYPE "... is not valid JSON; console: Failed to load resource: the server responded with a status of 404 (Not Found) users/login:1. I am not getting any log error messages. The node version I am using at home is 18.20.5 and on Helio 18.20.8. The only changes I knowingly made between the first attempt and the reset was code affecting the email function (which is working now after the reset). I do have an .env file in the root directory, which I find is needed to make the email function work. I eliminated it to try the database connection and got the same errors. I have double, tripled and quadruple checked the environmental variables I inputted into the Plesk Node.js page. “I work a lot with Grok AI to resolve issues. This has us both stumped. I gave Grok the code for the following files: login.html, server.js and .env (to verify the environmental variables). Grok’s responses: 404 Not Found for /users/login: On HelioHost, a 404 error can also occur if the Node.js application hasn't been properly deployed, if the Apache server isn't routing requests to your Node.js app, or if there's an issue with the application setup in Plesk. Unexpected token '<', "<!DOCTYPE "... is not valid JSON: This error occurs because the client expects a JSON response from /users/login, but the server is returning an HTML page (likely a Plesk 404 error page or a default page). This happens when the Node.js app isn't handling the request, and Apache/Plesk serves a fallback HTML page. No Log Error Messages: The absence of log errors could mean that the Node.js app isn't even processing the request (e.g., Apache isn't forwarding requests to the app), or the logging middleware (morganMiddleware or logger) isn't capturing errors correctly.” I wondering if my service on Helio is functioning. PLEASE, ANY HELP WOULD BE MUCH APPRECIATED. Otherwise I will try to reset and try again.

Alias added. Yes, please use ns1.heliohost.org and ns2.heliohost.org as the name servers. The domain can take up to 2 hours to work.

See https://wiki.helionet.org/WordPress If it's being hit by bots, this can happen even with basically no legitimate traffic.

I managed to do it correctly. Many thanks! I'm facing another issue, Google Search Engine is not recognizing my sitemap.xml as valid. Sitemapshttps://gmpacademy.eu/sitemap.xml it was unable to fetch sitemap 0 pages found https://gmpacademy.eu/sitemap.xml <urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9"> <url> <loc>https://www.gmpacademy.eu</loc> <lastmod>2025-06-09</lastmod> <changefreq>daily</changefreq> <priority>1.0</priority> </url> </urlset> I checked over and over and it seems correct. One of the suggestions by AI is to check on the server side if there's something holding it. robots.txt seems fine too. <?xml version="1.0" encoding="UTF-8"?> <urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9"> <url> <loc>https://gmpacademy.eu</loc> <lastmod>2025-06-09</lastmod> <changefreq>daily</changefreq> <priority>1.0</priority> </url> </urlset>

Oh, this is a lot of CPU... and so strange, because I only have a Wordpress site and it doesn't get many visits. Anyway, I'll check this CPU consumption to see what I can do to prevent it from happening again. Thank you MoneyBroz! Thanks for checking it wolstech. With the recent accounts reset, I wasn't sure if this could be a problem for suspending the account. Now I know it. Best Regards,

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

yue86006490 heliohost.xiaolatiao.dpdns.org

Please let us know the full domain name, including the top-level domain (TLD), that you want added. If you're using a free HelioHost domain, this means we need to know if you want the domain to end with 'helioho.st' or 'heliohost.us'. If you've purchased a custom domain you want to use, we need to know if it ends with .com, .net, etc. You can read more about the details needed to add a domain on our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains Once we know the full domain including TLD, we can make the changes for you. Thanks!

Hello, My user is costacja and I need the new domain minutice. Thanks, Carlos Costa

This support request is being escalated to our root admins, they'll be able to set up the alias for you. 🙂

Please create an Alias for my HelioHost account My hosting account username: didi The alias (domain I want to park), including the top-level domain (TLD): vvww.eu The destination for the alias (the existing domain on my account I want to duplicate): mob.heliohost.org After you confirm the creation of the Alias domain I will change to point my custom domain (vvww.eu) to the following nameservers: ns1.heliohost.org ns2.heliohost.org Regards, Didi

Never tried it before, but I created a file named /home/paginaweb.helioho.st/error_docs/504.html and configured Nginx to use that instead of the default. Feel free to edit it if you want. Let us know if it works.

As MoneyBroz said above, it was due to high load, but I did check and can confirm these accounts have an exemption for 2 accounts, so the multiple account detection shouldn't flag on your account as long as you don't change the account usernames or create a third account.

Krydos would be able to answer this. I'm not sure if SHTML (HTML with Server Side Include) is even supported as basically nobody uses it anymore. Custom error pages are supported via Plesk, but I'm not sure if the gateway timeout one can be customized or not as it's caused by scripts timing out or Apache restarting.

One of the most common questions we get is "Can I run a Minecraft server on HelioHost?" The answer is yes, and we've made a video tutorial on how to get started. https://youtu.be/JAXDD7VYHUk We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

You were actually suspended for using 10037.70 CPU. make sure to adjust your software to stay under 10k CPU and 200 GB of memory. You can keep track of your load at https://heliohost.org/dashboard/load/. Unsuspended

Hello, My account was suspended, although I think I logged in at least once at month to keep the account active. Username: raqbul Server: johnny Domain: bulnesabogada.es.eu.org Maybe it was marked as duplicate (i.e. break terms of service), as I share another account (danval) that is accessed from the same network: two blogs of two people in my home, so same public IP. The original post where I asked permisson to use these two accounts was this: Both accounts have been recently reset to use the Plesk manager due to legacy issues with the old cPanel. Maybe this also reset this condition... If this is the case, could you please unsuspend my account? Best Regards,

"This message frequently appears, and I would like the ability to customize the error messages." 504 Gateway Time-out nginx

Got it, thanks!

In the US giving out a routing number and an account number means you can withdraw from the account just as easily as deposit. Then if someone withdraws from our account we would have to contact our bank and report it as fraud and it would be up to the bank to try to recover the money or not. If we don't notice the withdrawal fast enough it may not be recoverable as well. We do have a Stripe account which allows people to pay with e-check which is basically you giving Stripe your routing number and account number, and then Stripe withdraws the amount and sends it to us. The fees on that are extremely low though, but it takes 2 to 14 days to verify the payment. With the Tommy invites the goal is to allow the person to create their account instantly and get their website working as quickly as possible, so most people aren't going to want to wait 14 days to get their account. We had one person buy a $21.60 VPS and the fees with e-check were $0.17. That's only 0.7% fee compared to 52% fee on a $1 PayPal transaction.