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Hello Helio Staff, My username is murrayr2 I would like to add the following domains to my account frontiercs.ca frontiercs.us frontiercomputer.solutions frontierhosting.space

This support request is being escalated to our root admins so Wolstech can set you up with a Lily account. Once he's had a chance to action this, he'll reply in this thread with further updates. 🙂

having already received my johnny account, I asked about using asp.net and I was told I should submit a request for an account on lily.

The issue appears to be fixed now. Feel free to let us know if you encounter any other problems.

Krydos can help with the WSGI and troubleshooting.

Thanks for your help. For now, I'll temporarily go with flask (I'll try PHP again when everything's normal). Can you kindly enable wsgi control for me? I followed the python set up instruction and have /cgi-bin/test.py running successfully, however, my flask app located in the main directory (wegocarryfirst.helioho.st) is showing "Internal Server Error". I once had a python app here with error logs. I'm not sure if I enabled the error logs myself or by the help of a moderator. The app runs without issues on my localhost. In summary, I need wsgi control and error_logs. Thanks again!

We believe this is resolved. The issue was what basically amounted to a DoS attack against the server's webmail service clogging up PHP. The offending IPs have been blocked and performance has noticeably improved. Please give it another shot and let us know how it performs. I'm no longer experiencing 504s when loading Grav on your account.

It sounds like you are experiencing the same issues as several other users. We are currently looking into what is causing an increase in 504 errors and will update you once we find out.

.org domain has been removed, .co domain added. Note that you will need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the new domain to work.

尊敬的团队： 我在 johnny 托管的网站 fastnow.helioho.st 上反复遇到 504 Service Unavailable （Timeout） 错误。尽管我们进行了内部优化，但问题仍然存在，这表明可能存在与基础设施相关的限制。我们请求您的技术帮助来帮助我并解决此问题。 谢谢。

Please Can You add my domain name "raytechnology.co" instead of my other domain "ibrahimehab.org" Thanks in advance my username is "pipo"

Update: There's something wrong with the server on our end that's causing this. You're not the only one affected, just the first to report it, hence thinking it was a site-specific issue. We're working to address the problem...I was able to briefly able to load your site in reasonable time during troubleshooting before the issue returned. We'll keep you updated.

We're looking into this. It looks like Johnny's PHP may have something wrong with it. You're not the only one seeing Gateway Timeout unexpectedly when Apache isn't restarting. I put a basic phpinfo on your account and renamed the .htaccess to disable that...even that won't run: http://wegocarryfirst.helioho.st/phpinfo.php gives a 504 for me.

We're re-evaluating this. It looks like Johnny may be broken...I can't even get phpinfo to run...

Disappointing, but makes sense. I suppose Tommy would have most of the same issues. I was trying to move off of VPS hosting, for the cost and complexity. I'll re-think the software I want to run, and maybe I can manage with just lighter apps.

Thanks! I've decided to use PHP, however I ran into an issue. I'm not sure where to place my htaccess file. I placed it in the new wegocarryfirst.helioho.st folder's root and it's content is: # .htaccess RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php?url=$1 [QSA,L] I'm trying to route everything to index.php but I'm getting 502 Bad Gateway (nginx) or "Not Found". I'll appreciate any help. Thanks again.

Apache restarts cause a 502, not a 504, for Johnny users. Your 504 is because your app is taking too long to return. The PHP process is timing out and being killed before it can return a webpage. Johnny is very slow. You're sharing a single server with over 1000 other people and almost 2500 other websites. Grav's docs make me think it's meant more for a VPS (it looks command line driven, our shared hosting doesn't have SSH access...), and some people report that it can be quite heavy on CPU resources despite its database-less design. Also, are you sure the software is configured correctly? Some software will time out like this if misconfigured. The options for this are going to be: Reconfigure the software (if its broken). Use different software. We can extend the timeouts on your Johnny account so they can run for longer. This will help reduce 504s, but your pages are still going to be very slow to load. You can buy a Morty subscription. That server is substantially faster than the free offerings. Morty is running on much newer hardware, SSDs, and has less than 100 users on it at the moment. If you want to try that, you can use this link for a 7 day free trial (this link is specific to your account). It will charge $5 after the 7 day trial if not cancelled, which is up to 6 months of Morty credit. If you go this route, please let us know after setting up the trial so we can confirm your account has moved. Buy a VPS. https://heliohost.org/vps/ That will give you a whole virtual server to yourself so you won't be competing with other users. Note that VPSes come as empty linux boxes with root SSH access, there's no control panel or web server unless you install one.

Unsuspended.

You were in fact suspended for having multiple accounts. It certainly is possible that you were suspended for sharing a login IP with someone else from your school. I'll escalate your thread so an administrator can weigh in on this.

oh ok. as long as gmail can get them through pop3, I guess it's fine. Thanks a lot kazvee, wolstech and krydos.

Thanks for that reference. This isn't just happening at certain times of the day that would coincide with restarts, and it isn't initial setup or install that's failing, so that page doesn't have an obvious explanation for my issue. Sometimes my apps load slowly, but frequently fail and time out, at least 50% of the time just opening the URL. I'm nowhere near any CPU or memory usage limits, and I haven't created any content past the initial install of either Grav or TikiWiki.

Refer to this wiki article for more information on this issue: https://wiki.helionet.org/504_Gateway_Timeout

I have two apps deployed (on Johnny), through Softaculous: Grav, on hutch.helioho.st, and Tiki Wiki, on www.thehutch.net. Both of them are very slow to load, and often give a 504 gateway timeout after around 10-20 seconds of trying to load. I can see how Tiki Wiki is a heavier app, but Grav is really simple with no database. Is there anything misconfigured, or other reasons why my account would be running so slow with PHP? I know my domain is hosted in more than one place, but the Grav site doesn't have any obvious challenges.

So basically one day i decided to login into my account from school computer and found out that my account has been suspended for some reason, but i did nothing wrong, im literally was hostiong one small flask backend, you can check my logs and all. Looking forward to communication. Best regards, Lion a. amogus22877769 b. jhonny c. http://amogus22877769.heliohost.us/ PS: I read some suspended account cases and maybe my account was suspended because of multi-accounting. Just to be clear, i only have one and only one account: amogus22877769. System decided to suspend me becouse i tried to sigh in from public school ip, which maybe was used by someone to create his account.

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups