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Hello, Hoping you're doing well, my id with Ahmed.imam.hashmi@gmail.com didn't receive confirmation email and when I tried again I lost the window, it went through the sign up process and everything, but now it's back to square one, and when I tried to forget password it says signup first... Please please help me.

In order to set up reverse DNS you need to let us know what domain you want your IP address to point to.

Thanks for your guidance and help! Following the solution you provided, I've successfully updated both the A record and the AAAA record, and now the domain binding are all working perfectly. This ticket was resolved super efficiently. I really appreciate your work!

A VPS admin will be able to help you. If you send an email to https://www.mail-tester.com/, what do the results say?

Hi there! I'd love to offer email addresses to my guild admins, but the emails getting filtered to spam on gmail is a bummer. Any chance VPS21 can get that sorted? ❤️

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

username : zephyrion

The DNS settings you specified are incorrect. Correct DNS settings are either two NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records (for IPv4 and IPv6, respectively) pointed to the IP addresses shown in Plesk (which are different from those used for ns1 and ns2). Domain added. Once you correct the DNS records, the domain can take up to 2 hours to function.

Hi there, Could you please add a new domain, s.ight.top to my account, seabirdr? I've already set up the CNAME record for it, pointing to ns1.heliohost.org. Could you check and link it to my account? Thanks for the help!

The contents of ~/httpdocs (for domain yanshuwang.heliohost.us) have been discarded and your account has been unsuspended. The account can take up to 2 hours to work. If you need a copy of the data, it's available via https://heliohost.org/backup/

Deleted. Thank you for using HelioHost.

Domains added, they will take effect in about two hours.

.helioho.st for the first one and .heliohost.us for the second domain.

Ohh just noticed, account is suspended. Request you to delete this account as its no longer maintained and request you to remove its associated domains too. Thank you.

Hello. I want to delete all the files in the domain yanshuwang.heliohost.us.

We unfortunately don't have an easy way to lookup what domains are available. For your two domains, which TLD would you like to use, .helioho.st or .heliohost.us?

I'd like to add two domains, RenewCollective and truereachment thanks

my username is landowner1009, I'd like to add new domain if possible to send me link directly to select domain i'd like to use, because i have few suggestions if you don't mind.

Thank you so much!

Domains added. it can take up to 2 hours for them to start working.

Do you plan to redirect one domain to the other, or do you want both domains to work and show the same content?

Marking as solved as user has increased their storage.

This support request is being escalated to our root admins.

Hello I would like to make an alias for my heliohost-domain. My hosting account username is: bliepbliep Currently my domain is bliepbliep.helioho.st, but I would like to add bliepbliep.be to it. A domain which now is parked at Vimexx.be. If you need extra information, please do not hesitate to contact me. kind regards Kurt

yes they are perfect as you suggested, thank you so much