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Also your VPS is 6 days overdue, we extended the expiration by another 24 hours so remember to make a payment before then or the VPS will be shutdown. you can make a payment by clicking this link: https://heliohost.org/vps/pay/?code=RvEsyAwnzGZZsGJa

We managed to get the 503 error to go away, but due to underlying issues, we recommend doing a rebuild of your VPS, since your last rebuild was 104 days ago, it will be free this time. Rebuilding a VPS involves completely resetting the VPS back to its original state, so remember to backup your files before we proceed with this. Let us know when you are ready or if you would like a rebuild.

Since you mentioned it is a VPS, Krydos would have to be the one to look at it. Escalating.

This shows when I try to access any of my VPS's webmail. Can you fix that for me or give me a solution please !

I deleted my account. Thank you!

If you would like to delete your entire account, you can do that here yourself: https://heliohost.org/dashboard/delete/

I can't remove your main domain without changing it to a different domain. If you're no longer going to use your hosting account, I can delete it entirely, otherwise I can change it to a .helioho.st or .heliohost.us domain.

Hello! I want to delete the play-sudoku.net domain because I am giving up the hosting service. Best regards,

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

This support request is being escalated to our root admins.

Hi, I’m currently running Python 3.12 on the Morty server.

Please do not create duplicate threads for the same issue. This issue is already being looked into in this thread: https://helionet.org/index/topic/64155-why-my-account-is-suspended/ We asked you "Are there any circumstances that could explain why you were flagged for having multiple accounts?" and we await your answer. If you've only created 1 account, is it possible that someone who shares your home computer or home internet connection also created an account? Have you ever logged into your HelioHost account from your work or school, where there may be other account holders on our platform that you might not even know about? Please reply in the other thread that I have linked above. HelioHost is run by volunteers who contribute their free time and creating duplicate requests for the same issue can result in unnecessary duplication of volunteer effort and delay responses to you, as well as to others who need help.

i want to know why my account was suspended ? , this is second time i send message and issue not solved , i not have 2 account , only i have one account on johnny

Looks good. You actually sent 75 messages today already. Note that each recipient is one message (a single email sent to 4 people counts as 4 emails, not 1). Since you're only planning to send 50/day and you've already hit 75, I'll make the limit 75 so there's some room over the 50 you said. If you need more, let us know. I've turned your email service back on for you. Please be sure the unsubscribe options are added before you start sending these to actual users.

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins for their consideration.

Please let us know what version of Python you are using, 3.9 or 3.12? Here's some more info on the details needed to request additional modules: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules

Hi. My username is hul04w2m3. I want to add new domains for my heliohost account. They are: blog.bac.helioho.st game.bac.helioho.st git.bac.helioho.st Thanks.

Hi, Could you please run pip install reportlab on thelema93.com.br and arniskali.com? Thank you!

I understand! Here are my answers: How many emails do you plan to send per day? A maximum of 50, but not every day. The idea is to remind my students about upcoming events and classes. Where do you get the email addresses from? My app is used to manage my classes, so the email addresses are from my students. How can recipients of your emails unsubscribe? Got it. I will add a link in the message so recipients can opt out of receiving future emails. Do you have an unsubscribe@yourdomain.com address set up? If necessary, I can create this account. Otherwise, I will include a link in my app that allows recipients to opt out of future emails. Do you have an abuse@yourdomain.com address set up? If necessary, I can create this account. Otherwise, I will include a link in my app for users to report abuse. Does each email have a link to unsubscribe? Not yet, but I will add one. Do you share or sell the email addresses you collect? No. Post an example of the messages being sent. This is an example of the message I was using to test by sending it to myself. I will modify it to include the required elements, such as an unsubscribe link, an abuse address, and more.

The restriction you're experiencing is intentional. We restrict the email service to 10 emails per hour and 50 per day to prevent users from sending spam or bulk email. The questions posted above by moneybroz will need to be answered if you'd like this limit increased.

For us to increase the limit, you need to answer a few questions: 1) How many emails you plan to send per day? 2) Where you get the email addresses from? 3) How can recipients of your emails unsubscribe? 4) Do you have an unsubscribe@yourdomain.com address set up? 5) Do you have an abuse@yourdomain.com address set up? 6) Does each email have a link to unsubscribe? 7) Do you share or sell email addresses that you get? 8) Post an example of the messages being sent.

Hi, I'm trying to increase the number of outgoing emails for the account hanu@thelema93.com.br, but I'm encountering the following error: "The value must be in the range 0..10. Only the Plesk administrator can adjust this setting." Could you please help me with this? Thank you!

You're very welcome!

Hi, Thank you so much for the detailed response. Now that I understand it better, I’d like to keep things as they are: I’ll use the free HelioHost domain as my test site, and I’ll give people the new custom domain. I really appreciate you taking the time to help me! Thanks, Troy