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Does the logo start spinning as soon as you go to the page, or only after you submit your username and solve the captcha?

Yes and there the logo keeps on spinning and nothing happens and never stops spinning

You're using this page right to renew it right? https://heliohost.org/renew/

hello wolstech, No I don't have any extensions installed. Also tried browser Firefox -> same suspended error

Do you have any extensions installed? If so, try renewing it using an incognito window. If for some reason it still won't renew, let me know and I'll renew it on my end.

hello wolstech, Browsers Edge and Google Chrome

What browser are you using?

Hello, I have a website -> https://np-webdesign.heliohost.org/ <- and when I open it in a browser I get Inactive Account Your account has been suspended for inactivity. To keep your account active you need only log in to heliohost.org at least once every 30 days. Failure to log in often enough results in your account being flagged as inactive. If you would like to continue using this account you can renew it. If you have already recently renewed your account and are still being redirected to this page don't forget to clear your browser cache. When I click on 'Renew account' the logo starts spinning but nothing happens and keeps spinning. What can I do to get my account renewed or can you fix my problem. Thanks in advance.

Installed.

We had another person report a similar problem. They actually answered our questions though. They said they were using Google Chrome, and when they disabled their plugins the signup process started working for them. They said the plugins they disabled were Scribe and Meta Pixel helper. I have tested signups with both of those plugins installed, and still can't reproduce the issue. Not sure what is going on, but if you're still having issues let us know and we can investigate further.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working.

DKIM, SPF, and DMARC have been set up for the domain eliazar.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

The domain techhouseservices.com is not hosted here. You need to change DNS at your domain registrar if you want to host that domain with us. You need the NS records to point to ns1.heliohost.org and ns2.heliohost.org if you want us to manage DNS and email for you. They're currently pointed to Hostinger's DNS: https://bybyron.net/php/tools/dns_records.php?domain=techhouseservices.com&rec=NS

We recommend avoiding Wordpress for this exact reason. It's extremely inefficient, slow, and insecure compared to almost every other choice: https://wiki.helionet.org/WordPress It's also the #1 leading cause of hacked accounts and accidental bans. Upgrading to Morty (or a VPS, perhaps with a control panel on it for ease of use) would improve performance, but even there you're probably not going to get sub-1 second load times without switching away from WP.

Hi HelioHost team, I would like to ask if you can enable DKIM signing in my domain eliazar.heliohost.us , I'm trying to send emails and it bounces off Gmail because it's not authenticated.

Hi, Please add domain to may account: - Account: tecandsoftsrv - tecandsof.heliohost.us - Domain: turinabarcocina.es ( I just registered it, it will be available in a few hours ) Regards,

Hello! my website is very very slow, I can’t work in this host because a very simple webpage, optimized like mine is, can’t take more than 1 second to load, and it takes around 20/ 30 seconds. Can you help me?

oh im sorry techhouseservices.com

What domain are you having this issue with? we can't get far with helping you with this issue without knowing what domain you are referring to.

I have a johnny.heliohost.org I have had my own domain added to it. I have created the email account I want to use. I have installed an email client on my Windows computer (Betterbird). Im not sure where to go from here. I thought maybe I needed to setup a SSL so i tried to do that but got the error in the image attatched. its been over 24 hours since the domain has been added. - Thank You for any support and assistance

Thank you, one last thing, I forgot. Fastapi also needs uvicorn to run. So please add this one too. Johnny and Tommy have it.

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

503 errors are normal for up to 2 hours after being unsuspended. It's been about 2 hours now since you were unsuspended for the second time so they should have resolved themselves now. If you're still seeing 503 errors let us know. If you get suspended for a third time don't ask for an unsuspension unless you are ready to fix the issue immediately.

I'd like to request an account reset, my username is fabrizziofabiano

No it was definitely your second. Here's the logs for your account (redacted section is email and IP). Times are in UTC.