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yeah, thanks @Krydos I just downloaded the pleskbackup-kg.tar - 350mb Ill have to look later on how to use it.

Does it work now?

Got a response already...the backup system is still down due to the recent outage. We're waiting on our provider to turn a storage appliance on for us...so yeah, just try again later/tomorrow.

I wasn't kidding about the brain damage... vps111.heliohost.us submitted request for add zone for tranformativeclick the idea is tranSformative dot click or "hey, check out this transformative click i found!" that sort of thing.

Backups are usually available instantly once you request them. The outage may have caused something to happen that's preventing the download though. I've asked about it in a staff channel and am waiting to find out more about why this would happen...

Thanks guys, I thinks it is already solved

Same. Understood. Thank you! :)

sorry for the waiting... I didn't have the notifications ON for this. If you think its better to reset it, Ill be downloading the files (update here on this: I followed the link and received the mail, but the link shows: ERROR: Backup file can't be found.) Ill try later to download, it may take some time? Will I be able to handle my domains by my self? or will I need to ask you to config it too?

Hurricane Elect had an outage. It could take maybe 30 minutes to an hour to get everything squared away.

I cant open my terminal vps. ping return timeout

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please reset the account and delete all the files.

I found your account with only 2 x Os: zoom5555 I've escalated this thread to Wolstech who can set you up on Lily when he has a moment. 🙂 Once it's been created, he'll reach out to you with the credentials.

Domain renamed. That said, the domain you requested is showing as for sale and hasn't been purchased so it's not going to work: https://heliohost.org/partners/namecheap/kindstance.org.uk

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. In your case, the bulk of your data is in the git folder (540MB), with the other 460MB in httpdocs.

One of my domains kindstance.org.uk is missing the last {e} at the end. Kindly help me out.

Please help create account in lilly to run asp.net. my purpose to learn asp.net My account - zooom5555

My account was recently suspended, and it happened while I was transitioning from CGI to a WSGI (Passenger) setup. I would like to request an account unsuspension and a full account reset for my account. Username: ernestlitaunyane Server: Johnny Main Domain: ernestlitaunyane.helioho.st I suspect the suspension was triggered by high memory usage when the Passenger engine attempted to load a heavy library into a persistent process. Once back in, I plan to: Optimise my passenger files to use lazy imports. Reduce the memory footprint of my models. Re-upload a much lighter version of my application. . Thank you.

Dear Sirs, Please, add a new domain into my account: preguic.ia.br Thanks, JM:.

Dear Sirs, Please, delete those domains from my account: dojoia.com.br escolasmt.com iazaap.com.br jeffersonmidei.com jeffersonmidei.helioho.st librovinhos.com.br Thanks, JM:.

Domain added, it'll take effect in about an hour. For the domain to work, you'll need to create an A/AAAA record to Johnny's IP or switch to HelioHost's nameservers.

hello. my username is theskyempty. I'd like to add a domain in my account. domain: netrabytes.qzz.io

In November you asked us to allow PostgreSQL connections to pg-service-dm-khanin-project.d.aivencloud.com on port 23579. Unfortunately our firewall doesn't allow us to whitelist domains. We can only whitelist numerical IP addresses. In November the domain pg-service-dm-khanin-project.d.aivencloud.com resolved to the IP 85.9.195.148. Today that same domain resolves to the IP 85.9.193.5. If the IP continues to change every month I recommend you contact this aivencloud and ask them if they can put you on a static IP. Is it working again now?

Glad to hear. I've also gone ahead and set up DKIM, SPF, and DMARC for you for the domain techhouseservices.com so providers like Gmail will actually accept your email. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Escalating to have the rule checked for you. The rule shouldn't just get removed suddenly (moving your account is actually the only thing you could do on your side that would cause it, as a firewall rule would be per-server, not per-user).