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I am already using ns1.heliohost.org and ns2.heliohost.org. Please proceed with generating and enabling DKIM, SPF, and all required email authentication records for orionelectronica.com.ar. Thank you.

Thank you very much for your reply! That was all I needed to know for now

Your VPS will get a domain like 'vps##.heliohost.us', but you can also ask for another free 'something.heliohost.us' domain pointed at your VPS if you want, too.

Hello. I currently have a Tommy account and am thinking of switching to a Mercury VPS. My question is: do I need to have my own domain to use the VPS, or do you provide one as you do with Tommy? That's all for now. I look forward to hearing from you. Thank you very much for your attention and services.

At some point this disk usage issue was fixed. I have added the requested aliases without a redirect. In order to host them with us you'll need to fix your DNS settings though.

No worries, thanks for letting us know it's two people in the same house. We'll cancel the suspensions on qutegifts and thepottervault. It looks like ninagart is already deleted.

Hi there. I have gotten a term of service violation notice for my account. I believe it was triggered by my partner who just setup an account to host her site and I didn’t realise it wasn’t allowed from the same location. My domain is ThePotterVault.com and .co.uk. Her site is qutegifts.co.uk. However she did just setup another account for her art site which probably has compounded the issue. She didn’t realise the terms and also she didn’t realise she can probably add more than one domain to her single account. She will delete her second account associated with the email address ninagart@icloud.com Sorry for the confusion. I hope she is able to continue with her first account. Thanks Matt

If you decide to use our NS records, ns1.heliohost.org and ns2.heliohost.org, we can set this up for you. If you want to use external DNS, such as Cloudflare or your registrar's DNS system, you'll have to set these records up yourself.

Hi, thanks, yes, I did set it up a while ago and manually ran I yesterday at that time . OK, nothing to worry about then , I just didn't notice it before somehow. Thanks

Domain changed. Please be sure to configure DNS for the new domain using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records pointed to the IPs shown in Plesk. It can take up to 2 hours to function. If any data is missing after the change, a backup is available at https://heliohost.org/backup/ of the account from prior to the domain change.

That account has already been unsuspended. For the new domain, please use ns1.heliohost.org and ns2.heliohost.org as the name servers.

Could you please give me the Name Servers to perform the redirection?

Unsuspended and domain added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

Hi Yesterday my father spoke with a colleague about this issue, and he said that the backupchiquipoli account belongs to his son (me) and the luisgalvan account belongs to him. We both have the last name Luis Galvan; my name is Luis Eduardo Galvan and his is Luis Manuel Galvan. Your colleague thanked him for the clarification and said he would add it to the notes to avoid suspension. If an account needs to be deleted, let me know so I can cancel it. If you maintain this account, please define the domain with the following information: Username: backupchiquipoli Domain to add: chiquipolis.com I'm waiting for this to come so I can get more storage. Best regards, Luis Galvan

If you maintain this account, please define the domain with the following information: Username: backupchiquipoli Domain to add: chiquipolis.com

After reconsidering, I would like to use only orionelectronica.com.ar. Please set it as the primary domain and completely remove wds657.helioho.st from my account. I no longer need the temporary domain. Thank you.

If someone goes to wds657.helioho.st do you want them to get redirected so their browser URL box says orionelectronica.com.ar?

This support request is being escalated to our root admins.

Hello, Please change the primary domain of my account to orionelectronica.com.ar and keep wds657.helioho.st as an alias. Generate DKIM, SPF, and all required email authentication records for the new domain. I have not modified DNS yet. Please confirm whether I should update nameservers or manually configure DNS records, and provide the required values. Thank you.

Those usually get created when scheduled tasks are used to allow for common system commands to work. Did you set up a scheduled task around that time yesterday?

Hi, I noticed those folders appeared as of yesterday 10PM. added by root See below. Would be able to help to identify the nature of those files, and whatever they should be there? Thanks

thank you very much for the solution😁

Hi Yesterday my father spoke with a colleague about this issue, and he said that the backupchiquipoli account belongs to his son (me) and the luisgalvan account belongs to him. We both have the last name Luis Galvan; my name is Luis Eduardo Galvan and his is Luis Manuel Galvan. Your colleague thanked him for the clarification and said he would add it to the notes to avoid suspension. If an account needs to be deleted, let me know so I can cancel it. Best regards, Luis Galvan

I appreciate your help, hope I'm not doing something dumb, or abusing your support! I have a brand new helionet django site on johnny, and it nondeterminstically throws a mysterious ModuleNotFoundError: No module named 'gianluca' exception. The traceback doesn't show which code is trying to import 'gianluca', and I can't find out anything about it. This django code works fine outside of helionet, and my virtual environments have no mention of gianluca. Here's the last part of the log, you can see the same request here happens to work fine three times, and then errors: 2026-02-26 03:26:09 Access 151.205.113.159 200 GET /mikvah/ HTTP/1.0 5.07 K Apache SSL/TLS access 2026-02-26 03:26:10 Access 151.205.113.159 200 GET /mikvah/ HTTP/1.0 5.07 K Apache SSL/TLS access 2026-02-26 03:26:10 Access 151.205.113.159 200 GET /mikvah/ HTTP/1.0 8.21 K Apache SSL/TLS access 2026-02-26 03:26:11 Error 151.205.113.159 500 GET /mikvah/ HTTP/1.0 1.24 K Apache SSL/TLS access 2026-02-26 03:26:11 Error 151.205.113.159 mod_wsgi (pid=1848708): Failed to exec Python script file '/home/spoerri.helioho.st/httpdocs/mikvah/mikvah/dispatch.wsgi'. Apache error 2026-02-26 03:26:11 Error 151.205.113.159 mod_wsgi (pid=1848708): Exception occurred processing WSGI script '/home/spoerri.helioho.st/httpdocs/mikvah/mikvah/dispatch.wsgi'. Apache error 2026-02-26 03:26:11 Error 151.205.113.159 Traceback (most recent call last): Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/home/spoerri.helioho.st/httpdocs/mikvah/mikvah/dispatch.wsgi", line 18, in <module> Apache error 2026-02-26 03:26:11 Error 151.205.113.159 application = get_wsgi_application() Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/core/wsgi.py", line 12, in get_wsgi_application Apache error 2026-02-26 03:26:11 Error 151.205.113.159 django.setup(set_prefix=False) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/__init__.py", line 19, in setup Apache error 2026-02-26 03:26:11 Error 151.205.113.159 configure_logging(settings.LOGGING_CONFIG, settings.LOGGING) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/conf/__init__.py", line 89, in __getattr__ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 self._setup(name) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/conf/__init__.py", line 76, in _setup Apache error 2026-02-26 03:26:11 Error 151.205.113.159 self._wrapped = Settings(settings_module) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/conf/__init__.py", line 190, in __init__ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 mod = importlib.import_module(self.SETTINGS_MODULE) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/importlib/__init__.py", line 90, in import_module Apache error 2026-02-26 03:26:11 Error 151.205.113.159 return _bootstrap._gcd_import(name[level:], package, level) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1387, in _gcd_import Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1360, in _find_and_load Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1310, in _find_and_load_unlocked Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 488, in _call_with_frames_removed Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1387, in _gcd_import Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1360, in _find_and_load Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1324, in _find_and_load_unlocked Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ModuleNotFoundError: No module named 'gianluca' Apache error

That domain can't be added because your account currently has a pending suspension for violating the terms of service.