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I am aware.

It happens everyday once if not a few. I'm curious why Apache always give 5xx error

Are you aware that WSGI control access uses about 260 GB memory per day, and your Morty bill will probably be about $1.91 or more per month?

Your sites load for me. Did you clear your cache? https://wiki.helionet.org/Clear_Your_Cache

Your domains are working for me. Where are you seeing this error?

I am still getting an error: " Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. "

Thank you for the donation! 🙂 I see that your account storage is now increased, so I'll mark this thread as [Solved] but please give us a shout if we can help with anything else.

Oh, I didn't know that. I've bought an upgrade. Thanks

Hi, Could you please enable WSGI control access for https://revokeauth.com/v3 on the Morty server? The username is revokeauth. Thank you!

Thanks!

Unsuspended. your account should start working in a few minutes.

Yes was my error... I reactivate mdelsel and forget 1 account for person ..my brother use sometime but now don't needed... You can cancel mdelsel forever and reactivate Ignaciomtds again ... This account. Please. Sorry and apologize... In the future y will pay subscription here.. thanks for your excelente service

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

Hello! How are you? I want to know what happen with my account and how fix. Thanks

Installed. You can see the modules and their versions on Morty's Python 3.12 with this link https://krydos3.heliohost.org/pyinfo/info3.12.py

Krydos can do this for you.

Hello, I would like to request the installation of the following Python packages on the Morty server for Python 3.12: account username: revokeauth domain: revokeauth.com python: 3.12 PyJWT

It's not multiple people signing into the same account. It's multiple accounts being signed into by what appears to be the same person. Odds are since you mention you're doing this at school, someone else at your school also has an account and it's causing this. I'll just exclude your account from this detection because of the shared network. If these are being used for educational purposes and other students also want to have one, they're welcome to contact us or sign up with a school-provided email address and we can also exclude them. Also, i agree that these multiple accounts suspensions are annoying and cause a poor experience (and quite frankly I hate dealing with them), but we also don't have the server capacity to allow people to have more than one account and still have decent uptime. It's not fair to turn away people who have 0 accounts because other people Took more than their fair share of resources by having more than 1. Unsuspended.

I don't see anything obvious to delete. Backups 0 MB Emails 21.04 MB Files 1816.65 MB Trash .01 MB Logs 9.13 MB PSQL 0 MB MySQL 285.84 MB Total 2132.67 MB You're 132 MB over your limit. 881M /home/hostmysiteplease.helioho.st/httpdocs 12K /home/hostmysiteplease.helioho.st/harlemtechnologies.com 259M /home/hostmysiteplease.helioho.st/conarim.com 221M /home/hostmysiteplease.helioho.st/dhamira.co.ke 87M /home/hostmysiteplease.helioho.st/waa.co.ke 8.0K /home/hostmysiteplease.helioho.st/nilijua.xyz 24K /home/hostmysiteplease.helioho.st/private 12K /home/hostmysiteplease.helioho.st/.composer 109M /home/hostmysiteplease.helioho.st/yourcompanysolutions.online 8.0K /home/hostmysiteplease.helioho.st/mwenendo.xyz 263M /home/hostmysiteplease.helioho.st/mvuke.cloud 4.0K /home/hostmysiteplease.helioho.st/node 0 /home/hostmysiteplease.helioho.st/wordpress-backups 0 /home/hostmysiteplease.helioho.st/.wp-cli If you let us know what to delete we can delete it for you to get you back under the limit. You can also regain access to your account instantly without help from an admin if you want to upgrade your storage at https://heliohost.org/dashboard/storage/

This support request is being escalated to our root admins.

Was trying to back up my Wordpress sites so that I can remove them and it went over the limit. I've been having problems with wordpress being hacked and I wanted to remove the wordpress installations in my account

The truth is, I am the only one who accesses the Brayan2005 account, no one else, and I do not have any other accounts apart from those with the email brayancortesleyton@gmail.com, from there I admit that I access the account Through different networks such as the school cafeteria or in some cases PC of the same student entity, but the truth is I would believe that these security suspensions affect the user experience

The difference in the HTTP vs HTTPS protocols is security. HTTP (no s) sends data across the internet in the clear. Anyone with some technical knowledge can see what is being sent. HTTPS is a version of HTTP that encrypts the data during transfer so it cannot be easily sniffed by a third party. For nearly all things today, HTTPS is the preferred protocol.

It's for multiple accounts again. Either you have 2 Plesk accounts, or someone else is using the same network/PC as you to access an account with us. Do you know who else might be using our services from the same network/PC (family members are a common cause, as are accessing it from places like a school network)? If so, what are their usernames? (Note that your forum account doesn't matter, it's the Plesk account that you cannot have more than one of).

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.