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This support request is being escalated to our root admins.

Hello, I am trying to run some python script on Tommy server, however it seems like that my server is missing some important python modules my script require. I am using python 3.12 version. I have checked the list of already installed modules and found that the modules listed below are still not installed in it. json5 v0.9.1 schedule v1.2.2 delta-rest-client v1.0.13 And the below listed modules are the part of Python's standard library so it should be installed for python 3.12 (since I am using python 3.12 version) hmac hashlib argparse signal os logging dataclass Please install all the above listed modules in my account. Thanks in advance

You were suspended for creating a Node.js proxy, which is against our terms of service. Additionally, you managed to consume 153.73 GB of memory. If we were to unsuspend you, you would need to remove your proxy. Alternatively, you can switch to a VPS to host your proxy.

I don't know why my account was restricted. I would like to apply to remove the restriction on my account. Thank you. My ACC is suyouhuiytb

Ok, many thanks — it’s working for now.

You need to install an SSL certificate. Assuming your domain's DNS is configured correctly and you're not using something that can break domain validation (like Cloudflare with strict SSL mode enabled), Plesk should actually fix this on its own. You can go into the SSL options and issue a certificate from let's encrypt to fix it more quickly. Once you install a valid certificate, it should start working properly within two hours.

Yes it is. Our Wiki offers a Python tutorial which may be helpful for you (as well as separate guides for Django and Flask, if you use those).

È possibile eseguire script Python su domini che terminano con .helioho.st?

Domain added, it'll take effect in an hour and forty minutes. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the domain to work.

domain name：2kuai.3917137.dpdns.org ACC： suyouhuiytb

At the moment, only staff members can add domains for you. We can add a domain you own through a domain registrar or a free .heliohost.us/.helioho.st domain of your choosing. Here's a wiki article that describes the process: https://wiki.helionet.org/Addon_Domains

Good evening!! I'd like to create a new domain; my username is sapalv11 Can I know how to create one or what I need to tell you about it? Thank you so much!!

Domains added. They can take up to 2 hours to function.

Thank you

My username is mendozalvarito and I want to add three domains to my account: 1. app 2. api 3. portfolio

We’ve updated our records to indicate that you want to keep the sat4all account. The other account has been banned and will delete on its own in 60 days.

Hello Please keep that server, I already send emial to support regarding rafal1509@gmail.com account to delete the duplicate server. Thank you

Domain added. it can take up to 2 hours to start working.

We've updated our records to indicate that you want to keep the other account sat4all. The rafal1509 account will be automatically banned in about 2 hours when the 24 hour warning period runs out. Thank you for complying with the terms of service.

testing.helioho.st

Thank you so much. It works perfectly.

HelioHost Account Username: senex Domain Name: https://senex.helioho.st Hello, I want to authenticate my domain to use it with Brevo Can you please add these DNS records for my subdomain? 01. Type: TXT Name: senex Value: brevo-code:e662eed8832071071fca5e974b92ba84 02. Type: CNAME Name: brevo1._domainkey.senex Value: b1.senex-helioho-st.dkim.brevo.com 03. Type: CNAME Name: brevo2._domainkey.senex Value: b2.senex-helioho-st.dkim.brevo.com 04. Type: TXT Name: _dmarc.senex Value: v=DMARC1; p=none; rua=mailto:rua@dmarc.brevo.com Thank You for your support. maryelliot238@gmail.com 2025-10-01

Looks like you've raised another duplicate request here despite having been answered here so I am locking this thread. As I've already asked you once here and a second time here: Please do not create duplicate forum threads for the same issue. Since this is the 3rd time I am asking you not to raise duplicate requests, please take a moment to read through our Three Strike Policy. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request as well as to other users who ask for help.

Dear HelioHost Support Team, I am writing to sincerely apologize for unintentionally violating your Terms of Service by creating multiple accounts. I recognize that I also missed the 24-hour window to address this issue and take full responsibility for my oversight. I have since thoroughly reviewed the Terms of Service and completely understand the critical importance of the one-account-per-user policy, which is in place to ensure fair resource distribution for all users in the community. Could you please kindly reinstate my primary account and suspend or delete any other accounts associated with my email address? I would be grateful if you could keep the following account active: · Username to keep: elogrimhamed3 · Email associated with the account: [elogrimhamed3@gmail.com] I assure you that I will strictly adhere to all HelioHost rules moving forward and will ensure this does not happen again. Thank you very much for your time and for considering my request. Sincerely, elogrimhamed3