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You can do this yourself, refer to this wiki article for details: https://wiki.helionet.org/MariaDB#User_Section

Domain added, it'll take effect in about twenty minutes.

my username is cyranicusmcneff. i would like to add a new domain to my account: twthnn.helioho.st

Hello, Please enable Remote MySQL access for my hosting account. Details: Username: lostandfound Domain: lostandfound.heliohost.us Server: Johnny Database: lostandfound_db Database User: lostandfound_user I need remote access so my backend (hosted on Railway) can connect to the MySQL database. Thank you!

Thanks for your quick response!

Your account has been reset, you should receive an email to recreate it shortly.

Hi, I would like to 'reset' my account, it was deactivated due to not being used. I would like to remove sites and start from scratch, also using Heliohost subdomain not custom domain for now Thanks in advance

Glad you're on board with us! the subdomains have been added to your account. it can take up to 2 hours for them to start working.

Hello, Excited to be a new part of this community and have a space here. I would like the following domains added if possible to my top level domain arco.heliohost.us: rem.arco.heliohost.us, fantasm.arco.heliohost.us, and arco.iris.heliohost.us. Thank you.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

my username is mixedmediam and i would like the domain mixedmediam.art added to my hosting

It looks like PayPal attempted to bill you on 2025-11-25 and failed. PayPal will automatically try billing you again on 2025-11-30. There is no way for us to force PayPal to attempt to bill again before then. If the payment fails again on 2025-11-30 we will email you.

Translation: Good morning, I would like to request that the debit for the service you provide be processed again. Thank you. This seems to be for a VPS payment. This support request is being escalated to our root admins.

Buenos dias, quisiera que se procese nuevamente el debito por el servicio que me brindan.. Gracias

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi, please add my domain: shanedraws.com thanks!

i visited johnny.heliohost.org too

i even used zerossl but still nope and you have hsts??

My site has no ssl and it was your johnny server! FIXED

Set. # dig +noall +answer -x 64.71.156.101 101.156.71.64.in-addr.arpa. 21539 IN CNAME 101.subnet96.156.71.64.in-addr.arpa. 101.subnet96.156.71.64.in-addr.arpa. 14339 IN PTR fatehsystems.com. # dig +noall +answer -x 2001:470:1:1ee::21 1.2.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400 IN PTR fatehsystems.com.

This support request is being escalated to our VPS admins.

Could you please setup Reverse DNS for VPS21 to fatehsystems.com Thank you

Looks like this was resolved over email:

Done thank you so much for your co-operation's Really mean a lot

There was a script for testing for security vulnerabilities on your account. We don't allow such things since they can be misused to attack others. Yours was a script called test-security.js. Please delete that file within 24 hours and don't host it here again. Unsuspended.