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We really appreciate all the donations over the years. Thanks for explaining. That makes us feel a lot better about the situation.

That makes sense, I appreciate your help, maybe that was a system issue or something. I only did that as I wanted to change the OS and username, and didn't want to bother you guys for that, and I like to support helio host with any money I can as I know it's tough for you guys sometimes as a non proffit, so I figured I'd cancel the old one and purchase a new one. On Sat, Jun 13, 2026 at 12:58?PM HelioHost Support wrote: > No, the old VPS was definitely deleted, and the new VPS was created with > the username hunterparker, not hunterp93. In the future if you want to > change your VPS username, just let us know. You don't need to delete the > old one and create a new one. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68280 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

No, the old VPS was definitely deleted, and the new VPS was created with the username hunterparker, not hunterp93. In the future if you want to change your VPS username, just let us know. You don't need to delete the old one and create a new one.

So when I canceled the vps on the 6th it didn't actually delete it? I'm just crying to figure out how hunterp93 was still the username as I selected hunterparker when I ordered the new one. On Sat, Jun 13, 2026 at 12:53?PM HelioHost Support wrote: > I am changing your VPS username back to hunterparker. You'll receive an > email in 10-30 minutes when it's ready. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68280 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I am changing your VPS username back to hunterparker. You'll receive an email in 10-30 minutes when it's ready.

In order to save me a lot of time going through your massive list, can you please check the installed modules and reduce your list to only what isn't already installed? Thanks. https://morty2-info.heliohost.org/modules.pl

The IP you're posting from is not blocked. What IP are you having issues with?

I was mistakenly blocked. I tried to go to my site through a clean v4ip

Not sure what's happening here, now I'm really confused, I had a vps that I canceled june 6th, I reordered a new vps yesterday as the reason I deleted the old one was I wanted to change my username to hunterparker, and I wanted a different OS so I could continue to learn the ssh commands, I have hunterp93 for the forums, not sure what account had hunterp93 for vps, I thought that would've been deleted when I canceled that one. On Sat, Jun 13, 2026 at 12:22?PM HelioHost Support wrote: > i checked all of the accounts on the server using "cut -d: -f1 > /etc/passwd" and the only one that wasn't a system account was hunterp93 > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68280 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I've gone ahead and created this under your other account. Please check your PMs for information regarding your Lily account.

i checked all of the accounts on the server using "cut -d: -f1 /etc/passwd" and the only one that wasn't a system account was hunterp93

Wait, I'm confused. When I ordered my vps, I chose hunterparker for my username, I don't understand how this stuff works. On Sat, Jun 13, 2026 at 12:15?PM HelioHost Support wrote: > It failed because you changed the username from hunterparker to hunterp93. > i've applied the new password to the hunterp93 account. Are you able to > login now? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68280 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

It failed because you changed the username from hunterparker to hunterp93. i've applied the new password to the hunterp93 account. Are you able to login now?

Username: thebashingzone, Server: Tommy, Main domain: thebashingzone.ddns.net Trying to reset my password for my VPS server and when I completed the process it said something about that it couldn't automatically update the VPS password and it needed to be done by an admin or something, I was just curious if that's a system issue or if it's supposed to do that, any help would be greatly appreciated.

That domain is working for me and the SSL certificate is installed now. A test email also delivered successfully from my end. You probably didn't wait long enough for DNS to propagate or something. Can you give it another try?

additional info. when try use other email and try send mail to my newly crewted account email at jhonny: bounced back vvvvvvv I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system <deleted@jagungku.my.id>: host jagungku.my.id[64.62.151.106] said: 550 5.1.1 <deleted@jagungku.my.id>: Recipient address rejected: User unknown in virtual mailbox table (in reply to RCPT TO command)

Hi, these are all the perl modules I use in my programs and would like to install in Morty2 : Algorithm::Diff - 1.201 App::cpanminus - 1.7048 B::COW - 0.007 B::Hooks::EndOfScope - 0.28 Bit::Vector - 7.4 CGI - 4.71 CGI::Session - 4.48 CPAN::Meta::Check - 0.018 Capture::Tiny - 0.50 Carp::Clan - 6.08 Class::Accessor::Lite - 0.08 Class::Data::Inheritable - 0.10 Class::Inspector - 1.36 Class::Singleton - 1.6 Class::props - 2.41 Clone - 0.48 Clone::Choose - 0.010 Clone::PP - 1.08 Convert::BinHex - 1.125 DBD::MariaDB - 1.24 DBD::Multiplex - 2.11 DBD::SQLite - 1.78 DBD::mysql - 4.055 DBI - 1.647 DBI::Shell - 11.98 Data::FormValidator - 4.88 Data::OptList - 0.114 Date::Calc - 6.4 Date::Calc::XS - 6.4 DateTime - 1.66 DateTime::Locale - 1.45 DateTime::TimeZone - 2.65 Devel::Caller - 2.07 Devel::CheckCompiler - 0.07 Devel::CheckLib - 1.16 Devel::LexAlias - 0.05 Devel::StackTrace - 2.05 Dist::CheckConflicts - 0.11 Email::Abstract - 3.010 Email::Address - 1.913 Email::Address::XS - 1.05 Email::Date - 1.104 Email::Date::Format - 1.008 Email::Folder - 0.860 Email::FolderType - 0.814 Email::FolderType::Net - 1.043 Email::LocalDelivery - 1.201 Email::MIME - 1.954 Email::MIME::ContentType - 1.028 Email::MIME::Encodings - 1.317 Email::MessageID - 1.408 Email::Send - 2.202 Email::Simple - 2.218 Email::Valid - 1.204 Encode::Locale - 1.05 Eval::Closure - 0.14 Exception::Class - 1.45 Exporter::Tiny - 1.006003 ExtUtils::Config - 0.010 ExtUtils::Helpers - 0.028 ExtUtils::InstallPaths - 0.015 ExtUtils::PkgConfig - 1.16 FFI::CheckLib - 0.31 File::HomeDir - 1.006 File::MMagic - 1.30 File::Path::Expand - 1.02 File::ShareDir - 1.118 File::ShareDir::Install - 0.14 File::Slurp - 9999.32 File::Type - 0.22 File::Which - 1.27 File::chdir - 0.1011 GD - 2.84 HTML::FillInForm - 2.22 HTML::Parser - 3.83 HTML::Tagset - 3.24 HTML::Template - 2.97 HTTP::Date - 6.06 HTTP::Message - 7.01 IO::HTML - 1.004 IO::Interactive - 1.027 IO::Tee - 0.65 Image::Size - 3.300 Importer - 0.026 LWP::MediaTypes - 6.04 List::AllUtils - 0.19 List::MoreUtils - 0.430 List::MoreUtils::XS - 0.430 List::SomeUtils - 0.59 List::SomeUtils::XS - 0.58 List::Util - 1.70 List::UtilsBy - 0.12 MIME::Base32 - 1.303 MIME::Tools - 5.517 MIME::Types - 2.30 MRO::Compat - 0.15 MailTools - 2.22 Math::Round - 0.08 Mock::Config - 0.05 Module::Build - 0.4234 Module::Build::Tiny - 0.053 Module::Implementation - 0.09 Module::Pluggable - 6.3 Module::Runtime - 0.018 Net::Daemon - 0.49 Package::Stash - 0.40 Package::Stash::XS - 0.30 PadWalker - 2.5 Params::Util - 1.102 Params::Validate - 1.31 Params::ValidationCompiler - 0.31 Path::Tiny - 0.150 Perl - 5.42.0 RPC::PlServer - 0.2020 Ref::Util - 0.204 Ref::Util::XS - 0.117 Regexp::Common - 2024080801 Return::Value - 1.666005 Role::Tiny - 2.002004 Specio - 0.53 Sub::Exporter - 0.991 Sub::Exporter::Progressive - 0.001013 Sub::Info - 0.002 Sub::Install - 0.929 Sub::Quote - 2.006009 Sub::Uplevel - 0.2800 Term::ReadKey - 2.38 Term::ReadLine::Perl5 - 1.45 Term::Table - 0.025 Test2::Plugin::NoWarnings - 0.10 Test2::Suite - 0.000163 Test::Deep - 1.205 Test::Differences - 0.72 Test::Exception - 0.43 Test::FailWarnings - 0.008 Test::Fatal - 0.017 Test::Fork - 0.02 Test::LeakTrace - 0.17 Test::MockRandom - 1.01 Test::Most - 0.38 Test::Needs - 0.002010 Test::NoWarnings - 1.06 Test::Pod - 1.52 Test::Regexp - 2017040101 Test::Requires - 0.11 Test::Warn - 0.37 Test::Warnings - 0.038 Test::Without::Module - 0.23 Text::CSV_XS - 1.61 Text::Diff - 1.45 Text::Markdown - 1.000031 Text::Reform - 1.20 Text::Unidecode - 1.30 Text::VisualWidth::PP - 0.08 TimeDate - 2.34 Try::Tiny - 0.32 URI - 5.34 Unicode::EastAsianWidth - 12.0 Unicode::EastAsianWidth::Detect - 0.03 Unicode::UTF8 - 0.68 Variable::Magic - 0.64 inc::latest - 0.500 install - 0.01 local::lib - 2.000029 namespace::autoclean - 0.31 namespace::clean - 0.27 prefork - 1.05 rlib - 0.02

Hello, yes thank you very much. i think my domain jagungku.my.id already point to johnny correctly. However when i try issue manually letsencrypt cert for the domain. it success but ecountered some error : Could not issue an SSL/TLS certificate for jagungku.my.id Details Could not issue a Let's Encrypt SSL/TLS certificate for jagungku.my.id. Authorization for the domain failed. Details Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz/3361939226/721018525696 Details: Type: urn:ietf:params:acme:error:dns Status: 400 Detail: DNS problem: NXDOMAIN looking up A for mail.jagungku.my.id - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for mail.jagungku.my.id - check that a DNS record exists for this domain please note that i use johnny official nameserver on it and not external dns service, so nothing i can do except ask help from admin. need : ssl enabled for mail.jagungku.my.id my username: bahayo on johhny kindly please check. thank you.

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

That particular subdomain cannot be added because it is reserved by the system (it's used by the Plesk built-in webmail if you enable it). If you're trying to set up webmail for email accounts you created in Plesk, there's an option to turn this on in the mail settings. Note that it takes 2 hours to start working, and you'll probably also want to install an SSL certificate for it. If you're trying to run your own webmail app instead, you'll need to pick a different subdomain.

No problem. Escalating to have this taken care of for you.

Your account has been reset. You'll receive an email shortly with a link to start over and create a new account.

Yes, I'm okay with starting over. I do sincerely apologize with the commands I attempted to run; I really didn't know what I was doing, and will be sure to check all the commands I run in the future.

It wasn’t suspended for excessive load, it was suspended for attempting to run commands as root. Attempting to run commands as root on the shared hosting is indeed considered a hacking attempt and typically results in a permanent ban without warning or refund. I’m willing to reset your account (which permanently deletes all of your data) and let you start over, however, you must never attempt to run that script here again, nor should you ever attempt to run shell commands as root. If you’re unable to kill processes on your own, you must contact support and request they be killed for you. A second violation will result in a permanent ban without warning or refund. Are you OK with starting over?

Update: Looks like Krydos resolved the issue with adding the domain, I see it on your account now. 🙂 Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache