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I don't think that is possible through PayPal, but I think it's enabled on the Stripe link. If I recall correctly it takes 4-14 days to verify the bank transfer.
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I can't move to Tommy, payment get refunded
b0chard replied to b0chard's topic in Escalated Requests
Would it be fine if I do bank transfer instead? I always got this card issue on my bank (never done successful purchase on that card). -
I can't move to Tommy, payment get refunded
b0chard replied to b0chard's topic in Escalated Requests
I think the issue is on my debit card, it always get declined anywhere I try to purchase online. I'll contact them first. -
Remote access enabled. host=65.19.154.90 port=5432 user=victord1_eventdly_user dbname=victord1_eventdly_dev password=<set in Plesk>
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temitayo joined the community
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akinolarapheal7 joined the community
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owenwebde joined the community
- Yesterday
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Hello guys! Hope you're good! I would like to enable access to my Postgress database. Here's some information you may need: DB name: victord1_eventdly_dev User: victord1_eventdly_user Thanks in advance for your help.
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setup email from my custom domain [urbanshed.in]
urbanshed replied to urbanshed's topic in Customer Service
yeah absolutely right, tommy.heliohost.org also resolves to the same ip. there were no need to make it complicated -
Thank you!
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setup email from my custom domain [urbanshed.in]
wolstech replied to urbanshed's topic in Customer Service
It may work for you, but just to note for others, our officially recommended configuration is to use the server hostname (tommy.heliohost.org in your case) for IMAP/SMTP in a mail client as well as for MX records. Doing this eliminates the need for custom mail certificates, bypasses cloudflare proxies without extra records, and improves compatibility (the mail server identifies itself to others as tommy.heliohost.org, some clients do not like it if the server identity and the domain used to reach it don't match). -
setup email from my custom domain [urbanshed.in]
urbanshed replied to urbanshed's topic in Customer Service
I have solved the issue, and I am just documenting here so that if anyone with similar problem can find the solution. my domain name urbanshed.in was proxied by cloudflare that is why it was not working. I created another A record with mail.[mydomain] to my server (not proxied dns only) MX records changed to [mydomain] mail.[mydomain] reissue SSL certificates from plesk interface so that it covers my newly added mail.[mydomain] thanks everyone for the help. -
joxprepper joined the community
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Here are some helpful tips for getting a free account. You are also welcome to join the Tommy server for $2, which is guaranteed.
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setup email from my custom domain [urbanshed.in]
urbanshed replied to urbanshed's topic in Customer Service
yes i have re-enabled it, i can wait for some time for webmail but login to mail client is giving me errors (thunderbird and outlook) my mxrecord was setup to cloudflare email routing, i have disabled it and added a new mx record to [mydomain] i have added dmarc, spf and dkim on cloudflare but still no luck in logging via mail client. -
Every time the countdown ends, it resets and you cannot register with Johnny.
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deivison2 joined the community
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setup email from my custom domain [urbanshed.in]
Ookma-Kyi replied to urbanshed's topic in Customer Service
For webmail, did you reenable it? Back in May it was disabled globally to fix 503 server errors. -
setup email from my custom domain [urbanshed.in]
urbanshed replied to urbanshed's topic in Customer Service
Things that I have already done: 1) I added the records in cloudflare for DMARC, SPF, and DKIM as well. 2) my A record urbanshed.in is set to ip address of the tommy server (website is working fine). 3) I have created mail account with name admin@urbanshed.in and I have completed the setup. Problems: 1) I have setup the webmail option as well, but on webmail. a page is opening with webmail.urbanshed.in and it is showing an error. (i have attached the jpg) 2) I am setting up mail server client (Thunderbird and Outlook) both are having connection issue and unable to connect. (i have attached the jpg) I have tried Manual setup as well (i have attached the jpg) I must be missing something, please help me to make this work. -
realization joined the community
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[Solved] Request for MariaDB module in Python 3.12
dylanlewis11 replied to dylanlewis11's topic in Customer Service
Okay great I think those modules should work, thanks for the quick and helpful reply -
[Solved] Request for MariaDB module in Python 3.12
wolstech replied to dylanlewis11's topic in Customer Service
Modules designed for mysql work with mariadb databases, and we have a few different mysql modules already installed on Tommy. The full list of modules can be seen here for 3.12 on Tommy: https://krydos1.heliohost.org/pyinfo/info3.12.py Is there a specific reason you need this one vs. the mysql ones already installed? If you do need this specific one, let me know and we'll see about getting it installed. -
dylanlewis11 started following [Solved] Request for MariaDB module in Python 3.12
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Hi, I'm trying to access my MariaDB database inside of python but to do so I would need the MariaDB module. Could you please install this for me? My server is: dylanlewis11.helioho.st My account username is dylanlewis11 Thank you
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You could either contact PayPal support and see what they have to say about it, or you can use this Stripe link to try to pay again https://buy.stripe.com/6oU7sNcs6207fjP1udco009 I understand that the Stripe link says $2 and the dashboard says $1, but the dashboard will be updated to the new pricing soon anyways, and I don't want to create a $1 Stripe link that will only be used once and then deleted in a week or whatever.
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reset my hosting account then add the domain after the reset
MoneyBroz replied to celesta1's topic in Customer Service
Invite resent -
reset my hosting account then add the domain after the reset
celesta1 replied to celesta1's topic in Customer Service
Nothing came -
malikibrahim joined the community
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reset my hosting account then add the domain after the reset
wolstech replied to celesta1's topic in Customer Service
The account celesetatone1 looks like it's already been reset. We can't add domains to accounts until after you recreate the account. Please check your email for a link to finish the reset and create the new account. Once that's completed, let us know and we'll add the domain for you -
celesta1 started following reset my hosting account then add the domain after the reset
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arcyriea joined the community
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fixme joined the community
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This support request is being escalated to our root admins who can look into this further for you.
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Hi there, I am upgrading my account to Tommy server. I proceeded to pay using my virtual card, it got refunded so I used my debit card instead, the money got refunded again. I did it multiple times, but it keeps repeating.
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I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups