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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Are you the owner of the haydyn PayPal account, or who is?

Hello! My username is jsantosdias and I would like to add this domain: t3fad.heliohost.us Thank you! João Dias

Yeah so.. problem, Maybe I don't wanna add this to a secondary contact? I just want the uh.. well password reset. From special request, okay.. I have access to the heliohost vps control panel if you want proof too

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi HelioHost Support Team, I hope this message finds you well. I’d like to request adding the following domains/subdomains to my HelioHost account: 1 - gamaevo.helioho.st 2 - gamaevoweb.helioho.st 3 - gamaevoadmin.helioho.st Could you please add them for me? Let me know if you need any additional information. Thank you very much for your help!

Tons of other processes are still causing load even when Apache is stopped, such as: Plesk (which runs tons of stuff in the background), MySQL, PostgreSQL, mail server, system tasks, NodeJS apps and long-running Python apps on people's accounts, cron jobs, etc. Apache itself is only a fraction of the load, and while yes, load will drop when Apache stops because there's no requests (which means things like PHP and CGI stuff will not execute), it doesn't make much difference. The real determining factor is the number of vhosts in the config. Apache takes its sweet old time loading all those. It's worth noting that Johnny is really overcrowded for a Plesk server. Typical Plesk servers are meant to handle ~400 accounts per server. We have 991 on Johnny right now, and it was over 1000 a few days ago (several accounts archived and caused it to drop). We've actually been told by the software companies (both Plesk and cPanel before it) that they were amazed at what we've done with their products. Morty is much faster than Johnny for these restarts. There's substantially fewer users, fewer vhosts, and its running on hardware that's both newer and faster than what Johnny is on. It's been a while since I checked the numbers, but I remember Johnny's Apache restarts were like 5-10 minutes while Morty took just 9 seconds... TL;DR: Server has a lot more running than Apache, and is overcrowded.

Restart equal to Stop and then Start. During apache2 restart, server can not serve any web request so there is no load. No load means apache2 can start with full cpu power. Please correct me if I'm wrong.

k.

If you send and email to support@heliohost.org from the haydyn email address saying that you allow this other email address to access your account we can add this px128 email to the VPS account.

I'm using another email, I want my email to be a secondary contact

Have you tried https://heliohost.org/reset/ already?

This support request is being escalated to our VPS admins.

I know this isn't a question buut.. I might have screwed up on vps49. I learned the hard way on how to not do /etc/passwd.. yikes. Anyway, I just need a password reset via passwd (i can provide proof on PMs if needed that i am the owner of said account)

Domain added. It can take up to 2 hours to work.

Would i be able to request a subdomain moynerangersafc.helioho.st Please and thx

Just the monitor not catching it. The monitor checks on an interval, and if happens to occur between checks, it simply never shows on the monitor. Server load also affects the speed at which it restarts, so during times of low load, the restart completes faster, resulting in shorter error duration and an increased likelihood of it being missed by the monitor. And finally, the 2 hours thing isn't a hard 2 hours. It's at least 2 hours between restarts. There's times where that restart is closer to 3 hours because the server delays maintenance tasks if it's experiencing high load. The background process we developed to handle routine server maintenance (including apache restarts) is designed to only do its work when server load is below a set threshold.

I'm aware that Johnny restart apache2 every 2 hours to load new vhost so 24h it should do it 12 times but in incident report, down time is only around 5-6 times a day. It doesn't make sense to me. Do I miss some parts of the story?

I see you've now made an account. 🙂 Sorry for the bumpy start, but welcome to HelioHost!

Sorry to hear you got an error page. I can see the system emailed you an invite just over 10 minutes ago. I assume you have checked your spam folder before posting, so I have cancelled that first invite, and just re-sent you another invite now. Please can you re-check your inbox, including the spam folder, and let us know if you still don't see the invite?

I just donated 2$ for Tommy and after payment it sent me to an error page. I paid with credit card through paypal. Please enable my account or refund my money. Thank you kindly. "It looks like something went wrong. If you try again later it might start working on its own, or you can contact support to let us know that it's broken. Thanks." Your Transaction ID: 8J7154883M344781M Merchant Transaction ID: 2D0263597D3205326

You're very welcome! Please give a shout if we can help with anything else. 🙂

Thank you!

I've added the responder one to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Ah, sorry for my misunderstanding, that makes sense, how about responder.infosecbyalex.xyz?