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This support request is being escalated to our VPS admins.

i have not paid for my vps this month i need help to pay for it sine i need it up change my plan to 6 months payment first this will help me get the payment staying for more months abit Thanks inadvance.

Thankyou sir and heliohost team you are best❤️

Only admins can change the root directory. Because it requires manual effort from unpaid volunteer staff, all requests to change the root directory must have a legitimate reason. You can read more about that here: https://wiki.helionet.org/FAQ#Can_I_change_my_document_root_directory? If you're planning on using Laravel, Plesk offers a way to set the document root yourself, by using the Laravel Toolkit. You can read more about that here: https://wiki.helionet.org/Laravel

What do you want deleted?

Backups deleted. I also disabled the scheduled job so it doesn't just immediately fill up again tonight when it runs. The account might take up to 2 hours to start working again.

The accounts have been merged and may take up to 2 hours to work normally. Please let us know if you need help with anything else.

Thank you for unsuspending the account. Yes, please merge the domain from the other account into the one I kept, so I can have both websites on a single account. Let me know if you need anything else from my side.

Is it possible that Document Root to point to instead of

Thanks a lot Domain is working fine. Thanks a lot Amit Saraf

Account guruji has been unsuspended. It may take a few minutes to start working. If you want to have more than one website, you can have 10 separate domains on the same account. Do you want me to merge the domain from the other account into the one you kept so you can have both websites on one account?

Dear HelioHost Support Team, I hope you are doing well. I am writing to request assistance regarding the suspension of my account associated with the domain guruji.helioho.st. I sincerely apologize for the mistake I made. I created two separate accounts without realizing that the HelioHost terms allow only one Johnny/Tommy account per person. This was an honest oversight on my part, as I had not fully read the terms at the time of registration. I kindly request that you please reactivate my original account (guruji.helioho.st) and allow me to continue using it. I take full responsibility for the misunderstanding and assure you that I will follow all HelioHost rules moving forward. I have no intention of creating multiple accounts again. If possible, you may permanently delete or close the second account (vip.helioho.st) so that I remain compliant with your policy. Thank you very much for your time, understanding, and support. I truly appreciate the free services HelioHost provides and hope to resolve this issue. Warm regards, Guruji

I would like to delete some files, and that would be the backups and just left the last backup made. I am also planning on expanding the storage for more of my future projects. But for now deleting some of the files would be the best choice. THANKS!

I received this message'1001.6 MB used of 1000 MB', please help in deleting some files as i cannot access file manager.

That does seem to be the case. An administrator can delete some files for you once they're awake (it's currently nighttime in the US). Are there any files you'd like to be deleted? Alternatively, you can either reset your account from scratch or expand your storage for a small fee.

Hi, this is sphinx0945 from Johnny server, My account got suspended from going over the limit of the 1gb limit. Its probably the scheduled backup in which that i forgot to set properly. Is there anyway for me to be able to use it again or be able to access the last backup? Thanks!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I want to add www.gsakola.in domain to my account Username : ansaraf Heliohost Domain : gsakola.heliohost.org I've set Nameserver as fellows Thanks for help

You're welcome. Please let us know if you need anything else.

I did not even look at MariaDB, I will do that to make it easier. Thank you so much for your help; it truly is appreciated. Very best, -J

Yes, staff members can add domains for you at your request. You can ask for a .heliohost.us/.helioho.st domain, or a domain of your choosing if you have one through a domain registrar. Here's a wiki article describing the details: https://wiki.helionet.org/Addon_Domains

I would like to ask if it is possible to add a new domain to my account? If so, please inform me of the necessary steps or requirement Thanks

I assume Postgres? If so, we just need the database name and database user that needs remote access and we can set it up for you. If it's MariaDB, you can do it yourself in Plesk (it's at the bottom of the database user's properties below the permissions).

Okay. Thank You !

Now it's 2.30 A.M. at Sri Lanka 😅