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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

This account failed to reset properly. I've forcibly removed it and sent you an invite for a replacement.

Remove mwenendo.xyz or can hostmysiteplease.helioho.st be removed?

You cannot have more than 10 domains on your account, you will need to have one removed before we add another one for you.

yes found it sorry about that

You actually change this yourself. To do that: Log into your account, continue to Plesk, then click on your username in the upper right of Plesk and select "Edit Profile" to change the contact email. For your forum account, can click your username in the upper right->Account settings to change the email.

Hi can you please help me change my current email i registered on Heliohost to gmail as i am planning to get rid of protonmail can you please switch my email solved

Please add landscapes.co.ke to my account Also add the related DKIM settings

Your account has been reset. You should receive an email to recreate your account shortly. Also, it doesn't look like you have any subdomains...

Hello, Please reset my account without removing the subdomains and also i need django hosting so allow me that my user name is techsmit

Your VPS is rebuilding and you will get an email when it finishes.

There are supposed to be about 1300 binary executables in /bin for example. On your VPS there are only 19 left. Seems something deleted most of them, which decimated your operating system rendering your VPS unusable. I looked around a bit, but didn't see any obvious signs of being hacked, so not sure what happened. It's possible some code went haywire and deleted the wrong thing if you were running it as root. This is why it's always recommended to run software, even software you wrote yourself, as a user with limitations, not root.

If you're in the market for a new domain, we do have an affiliate program with Namecheap. Right now, you can get a .com for only $6.49 using the code NEWCOM649 and we will get $1.28 from the sale. For instance here is an available o1mark1.com https://heliohost.org/partners/namecheap/ You might have to disable your ad blocker (if you use one) because they tend to block affiliate links. If you get a cheap domain that is only about $1 we would still get about $0.23 for you using the affiliate link. It's not much for a single sale, but as you can imagine if thousands of people buy their domains with our affiliate link it starts to add up.

No. I do not believe there is anything on the VPS needing to be saved. Out of curiosity, what caused the VPS to become broken, and how can we avoid that happening in the future? For context, this seemed to happen right as we were doing some tests for a website we were building, that uses a Java Spring API.

Understood. I think it would be better to buy my new domain then migrate my vps to that then host my own subdomain. Thanks again for the help.

We don't add sub-subdomains to the default vps## domains. That's why I suggested something without vps35 in it.

Hi I think you maybe missed to add my vps name while creating my subdomain name. If my current vps domain name is vps35.heliohost.us then shouldn't my new subdomain for adguard should be adguard.vps35.heliohost.us and similar for traefik.vps35.heliohost.us. Not accusing just asking out of curiosity.

SSH is disabled on shared hosting for security reasons. if you need to use it, then you would have to get a VPS.

The two domains have been created and are pointed at your VPS.

Thanks for your reply I will look into the solution you mentioned and get back to you on this. Till then can you please create two subdomains one adguard.heliohost.us and other traefik.heliohost.us for my username o1mark1

Your VPS is broken, and most of the critical files are deleted, and it needs a rebuild, do you need any files backed up?

Please enable SSH access for my account: nazzkid207

Just an update, they're currently working on your VPS. Our normal management tool couldn't login either, and it wouldn't even power off cleanly because open VM tools isn't responding. If you had any websites or other public facing services hosted on there, they'll be down for a little while as they're working on it.

The backup archive isn't meant to be restored directly, bur rather it needs to be unpacked on your PC. Use the link I gave above to download the archive, then unpack it using the instructions here: https://wiki.helionet.org/Account_Backups There should be .sql files inside if databases are in the backup. You can import the .sql file to an empty database to restore the database.

Quick follow up: When I navigate to Websites and Domains -> news.burken.com -> Backup and Restore, I see a backup there from Aug 1st. When I try to download, it says "Warning: This backup can be restored by the Plesk administrator only.". I don't know what is in there so not asking for a blind restore, but could a backup of any db be in there? If so, anyway I could check those db backups? Thanks