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We have made some changes to the Tommy server to help reduce the number of 503 errors, and speed up the execution of PHP scripts. The feedback we've gotten so far seems to indicate that it is working. We have also noticed that the changes have sped up the time it takes for Apache to restart which should reduce downtime as well. Since the DDoS was targeting the webmail subdomain of random domains hosted on Tommy we just went through and disabled Roundcube on every account. We figure most people probably don't even use the webmail anyways so it is a waste of system resources to have it on by default. If you regularly use Roundcube webmail you can re-enable it yourself on your domain if you need to. Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok After enabling webmail again you will need to wait for up to 2 hours for an Apache restart before it will work. In the meantime if you go to webmail.yourdomain.helioho.st it will show the queued page with an estimate of when webmail should start working again. We will also be disabling webmail on Johnny to help with the 503 errors on that server too. We will likely need to disable free signups for a day or so because the server gets really slow while all the webmails are being disabled so account creations tend to time out. Let us know if you have noticed an improvement on the PHP performance of Tommy, or if you have any questions.

Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

This support request is being escalated to our root admins who can set that up for you. 🙂

So this is for "grafolana.helioho.st", under "paic" username account. Current version of Python is 3.12 for this. Thanks !

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please confirm the version of Python you need this for? You can check here for guidance on what information to provide when asking for additional modules: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules

Hello dear support ! I would like to have the following module installed for my python backend project. portalocker==3.1.1 Thanks in advance ! Paic

Add a domain：helionet.zdsa.us.kg

Marking as solved as user has created an account successfully.

Submitting a post on this forum does not create any account. I resent the invite to cam******de**on14@yahoo.com, make sure to check your spam folder. Let us know if you haven't received the invite email in over 5 minutes.

If you need to run a long running background process that takes more than 30-60 seconds to execute I would recommend using something like this https://wiki.helionet.org/Discord_Bot

So, in submitting a ticket, it allows for account creation... solved? If so, I'm a moron, please ignore me.

Paid a dollar for an account, haven't received email to set it up.

I see the $19 payment you made in our logs, which is $24 of credit. Thank you for your payment. Your account is now moving to Morty...you'll receive an email when it starts and a second one when it finishes. Please read both emails thoroughly as they contain information you may need such as IP information. The move can take several hours to complete.

An administrator can help with this.

Account unsuspended.

Hi, I tried splitting them into batches of 100, but I’m still encountering a Gateway Timeout error. Do you have any other suggestions for running this successfully?

the link is good. Interesting content.

WSGI control access has been enabled on the domain tinagoldenretreiver.helioho.st. To restart your Flask app and load new code changes in simply edit /home/tinagoldenretreiver.helioho.st/httpdocs/public/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Are you sure this is related to the scheduled tasks? I went to the URL and it timed out for me. Are you able to optimize your code so it doesn't take so long to run?

My account is suspended and I decided to migrate to Morty. On the service purchase page I provided my financial information and the purchase was processed by the bank. However, the migration needs to be done manually, since I already have an account with Tommy (petersen) for the domain cpetersenjr.com and email corneliopj@gmail.com

Yes, the scheduled task is now appearing. However, I am seeing some errors in the logs after the scheduled time.

I request that the account be reactivated so that I can perform maintenance on the code.

This support request is being escalated to our root admins who can set this up for you. 🙂

i am new to this site and i already test the flask app all working perfectly but when i made some changes in the code it doens't reflect so i need some help with that here is my username tinagolden url=tinagoldenretreiver.helioho.st