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Your pending suspension has been cancelled. Accounts associated with the Philippines tend to get flagged all the time due to the small number of available IPs and the prevalence of students (at least one larger university there uses our services for coursework). School networks, public wifi, and even VPNs are a common cause of this, and these days I'd almost go as far as to say 80%+ of these detections are false due to shared networks.

I received an email stating that my account might have possibly violated the terms of service. It specifically noted term #1 which is about having multiple accounts. I want to clarify that I do not have any other email or acount registered in heliohost, only one account 'jrcc1023@gmail.com', is registered in the Tommy tier. I also want to note that I did log in frequently over school and public wifi and have no knowledge if any other person with an account has been accessing the same network. My current fiber plan also does not offer static IP's for home plans, which might have also triggered the filter. I would appreciate if I get to keep this account knowing that I did not violate any of the terms of Heliohost. Thank you!

Domain added. It can take up to 2 hours to work. For the A records, the IP addresses can be found in Plesk. Click on your domain when you log in, and they appear at the bottom below all of the options. Please keep in mind that the IP address of your account will change if you purchase an upgrade to Tommy or Morty, or if maintenance results in the account moving to a new server (e.g. due to server rebuild).

Hello HelioHost team, I recently signed up for a free hosting account using a subdomain, and my username is havfabien39. I would like to request that you add my custom domain teenagerscenter.com to my account. Instead of updating nameservers, I prefer to point my domain using an A record via Cloudflare. Could you please provide the correct IP address I should use for this setup? Thank you for your support and for offering such a great free hosting service. Best regards, Havyarimana Fabien

Any news please?

Domains added, they will take effect in the next two hours.

Account reset, you should receive an email momentarily to recreate your account.

I'll escalate your thread so an admin can help. They should respond in about eight hours.

Hello, Please reset my account - ebsug. Thanks

Hello team, Username: iankristoper26 Can you please add the following subdomain: - notes.helioho.st - writer.helioho.st - loml.helioho.st Thank you so much.

Hello - Im sorry for again making another post like this, due to issues with my payment provider, The renewal on October 17, 2025 has failed to charge my bank account. Could an admin please resend the renewal / PayPal invoice link so I can pay immediately and avoid data loss? Account username: hoi4gamer123 VPS name or ID: VPS115 if useful, I can provide the failed transaction ID from my bank. Thanks in advance!

Your rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-11-19.

This support request is being escalated to our VPS admins.

hello please wipe and re-deply vps64.heliohost.us

Domain added. it can take up to 2 hours to start working.

Hello, I would like to add an addon domain to my account (username: "realization"). The domain I would like to add is: checkeredlife.heliohost.st Thank you very much

or, you could just be the entertainment. haha. oh boy, that road will get you into trouble. i'm Mister Meseeks! look at me! on the guitar. like bozo the clown i forget why.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache.

Hi, my username is akbaig and I want to request a new domain and website ibaigswl.heliohost.us Thank you!

Thank you, Team! 🙂

Hello! I'n not sure what you mean by tex, but here's a list of helpful tips for getting a free account on the Johnny server: https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny

Hello, I have created A record for sub-domain mail to your server ip in Cloudflare. I want http://mail.mindverge.in/ to point to the email directory under mindverge.in and not as a seperate website. So, mail.mindverge.in points to minverge.in/email

Dear Admin I want to create a free account for tex

Glad to see you got it working. As above, please be mindful of the 50/day limit with that forwarder. If the forwarder ends up getting too much email, it can easily get your email service disabled. If that happens, just let us know and we can turn it back on. The best solution for "forwarding" email without actually forwarding it is to turn off forwarding in Plesk and instead set up Gmail as a client to check the mailbox (in Gmail, go to settings->Accounts and Import->Check mail from other accounts, and add the Plesk mailbox). It achieves the same result without you needing to worry about the forwarder exceeding the sending limit.

Recreated. Please see PM for additional info and questions regarding MSSQL.