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Hello – Please enable remote access to Postgres DB, see below params: ``` db name: moisesbaly_balyonline_db user name: moisesbaly_balyonline_db_user domain: balyonline.helioho.st ``` Thank you.

No you should be fine. the 503 errors were from webmail being enabled on every account on the server.

I see, thanks for the info. Does that mean that if I use mail on one of my subdomains I can expect more 503 "terrors"?

Your account has been reset, you should receive an email to recreate your account shortly.

Pease reset my account joaoricardobo. wipe data

We can add domains for you. You can choose to either add a subdomain, a heliohost.us or helioho.st domain, or a domain you own through a registrar.

je souhaiterais ajouter des domaines

Got ya. Thanks for the help. If I have any further question, I will follow up.

I've added both subdomains for you, they should take effect in about 20 minutes. To the best of my knowledge, it's not possible to change where files are loaded from for a domain in Plesk.

That is fine. Once they are setup, where do I go in the interface to adjust where they point to or load files? Thanks

I can add those subdomains as well, however unfortunately it's not possible for me to modify which directories they will correspond to.

Domain added.

VTS is looking to add domain lovedbyme.shop

Hi; Thanks for setting up these 2 domain names in such quick (I mean QUICK!) time... Much appreciated! To follow up, I am assuming it is the same process to add sub-domains... Looking to have the following: - taodgfu.cjburken.com -> pointing to TAODGFU folder under cjburken.com - app.23bill.com -> pointing to 'public' (not public_html) folder under 23bill.com Thanks in advance for the help on this. Chris

If you turn this back on, note that it takes two hours to take effect. You might also need to re-issue your SSL certificate to cover the webmail domain. Webmail was removed from all existing accounts to resolve the 503 errors as described above, and new accounts no longer include webmail by default. You have to turn it on if you want to use it. This change also improved performance and the speed of Apache restart on Tommy.

Webmail was disabled by default on Tommy due to the 503 errors. you can enable it again by going in Plesk > Dropdown under your domain > Mail > Mail settings. it will be under Webmail.

Thank you so much 😄

Hello, I didn't see any posts with a similar issue, but my mail server has been inaccessible for at least a couple of days. Whenever i try to open webmail.javalan.helioho.st I get a message saying the account should be open in 2 hours, although i have no issues with my account. But no way to see my mail. Has anything changed in how to access mail? I've cleared my browser cache and am in incognito almost all the time. Thanks for looking into this. Carlos

Subdomain added.

I've made that change for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello, the subdomain is https://votar.helioho.st/ and I would like to replace "votar" with "paginaweb". Thanks.

add this domain to my domain list bcs.rizowan.com Thanks

Domains added, they'll take effect in about two hours. You'll need to create A/AAAA records for each domain, pointing to Morty's IP address (or switch to HelioHost's nameservers).

Hi; My account name is 'chrisohps' This is a request to add the following domains to my account: - 23bill.com -cjburken.com Thank you for your help on this matter. Chris

Domains added. it may take up to 2 hours to start working.