All Activity

You've got over 5 GB of backups. Want us to delete those for you? Backups 5182.81 MB Emails 0 MB Files 1820.77 MB Trash 0 MB Logs 1.25 MB PSQL 0 MB MariaDB 85.31 MB Total 7090.14 MB 579M /home/klinker.com.sv/httpdocs 68K /home/klinker.com.sv/private 0 /home/klinker.com.sv/.wp-toolkit 12K /home/klinker.com.sv/.composer 1.3G /home/klinker.com.sv/wordpress-backups 0 /home/klinker.com.sv/.wp-cli 8.0K /home/klinker.com.sv/.ssh

Thank you MoneyBroz. I appreciate your help. I'll get in contact with them.

Krydos or wolstech can do this for you.

Hi MoneyBroz, Can I please get the detailed storage usage report. Thank you.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: ̶Y̶o̶u̶ ̶a̶r̶e̶ ̶a̶b̶l̶e̶ ̶t̶o̶ ̶r̶e̶g̶a̶i̶n̶ ̶a̶c̶c̶e̶s̶s̶ ̶t̶o̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶ ̶i̶m̶m̶e̶d̶i̶a̶t̶e̶l̶y̶ ̶w̶i̶t̶h̶o̶u̶t̶ ̶w̶a̶i̶t̶i̶n̶g̶ ̶f̶o̶r̶ ̶a̶n̶ ̶a̶d̶m̶i̶n̶ ̶b̶y̶ ̶i̶n̶c̶r̶e̶a̶s̶i̶n̶g̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶'̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶.̶ ̶T̶h̶i̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶ ̶u̶p̶g̶r̶a̶d̶e̶ ̶i̶s̶ ̶g̶o̶o̶d̶ ̶f̶o̶r̶ ̶t̶h̶e̶ ̶l̶i̶f̶e̶ ̶o̶f̶ ̶t̶h̶e̶ ̶a̶c̶c̶o̶u̶n̶t̶,̶ ̶a̶n̶d̶ ̶h̶a̶s̶ ̶n̶o̶ ̶m̶o̶n̶t̶h̶l̶y̶ ̶c̶o̶s̶t̶.̶ Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Hi, My subcription has been suspended due to overuse. I have 7000 mb on my plan and currently am using 7096 mb. Can you please help me? Thank you. Best regards, Wilfredo

That domain did not set up correctly on our end. The issue has been resolved and the domain should start working shortly.

¿No hosting?

The only purchase we see in our system is a single $2 payment to move an existing Johnny account to Tommy. The $2 tommy upgrade does not include a space increase. If you purchased a space upgrade as well, please provide the transaction number of the purchase and we can research. The charge should be for $25 and would be separate from the move to Tommy charge.

Good morning, yesterday I upgraded my plan to Tommy with 6000MB (at least that's what it said when I paid the $2), but it has remained as Tommy at 1000MB.

Domains added. it can take up to 2 hours to start working.

I'd like to request 2 new domain names, please. Hosting account username: roberrrrta Addon domains I'm requesting: thepigpen.helioho.st roberrrrta.helioho.st

I'm not sure why you would want to hide your domain. Most people spend good money to make their domains as visible as possible. The more places your domain is listed the more likely you are to show up on the first page of a search engine when people search for something. It's kind of comical to me that seo bots are constantly spamming us trying to get their domains listed on this forum for a search engine boost, and we ban them. Meanwhile our legitimate users, who are getting a good free seo boost from listing their domains on our site, are asking for them to be removed. If you want your domain to be removed because you're trying to implement some "security by obscurity" it is doomed to failure. Even if you choose a random 100+ character domain name with no dictionary words and never post it anywhere, the bots will find it eventually and spam it anyways, and it will get listed on search engines, or whatever.

We have a list of some WordPress alternatives on our Wiki here: https://wiki.helionet.org/WordPress#WordPress_Alternatives that may help you find something that suits you.

You can post a topic asking for a domain or the like to be redacted, but it really doesn't make much sense. DNS will show where a domain is hosted unless (quite-significant, especially if email is needed) effort is made to completely hide where the site is hosted. Even then, attackers don't necessarily care where it's hosted, as most attackers are just using bots that go looking for things like unpatched Wordpress installations to break into...those methods of compromising a site are mostly the same regardless of hosting company, and the mitigations are also mostly the same (install updates when they come out, don't use software from dubious websites, etc.)

Hey all, thanks for the replies! Deeply respect the volunteer work you do here and 100% support the goal/ethos of community-based forums. I guess my concern is born from a site security perspective, although I may be naive? In my particular case, the indexed content is the "domain addition request" requested by helios, which seemed a more ticket/procedural type of content, vs a helpful knowledge base question? But when indexed, the result is a sort of ghost whois entry made public, showing who's tied to the domain, where it's hosted, etc. This just felt a little too revealing, but I'm sorta new to this! My original sense was the initial request to create a un/pw for the forum meant forum content was gated (to forum members). But that is 100% my misunderstanding having now read the wiki. (Also my fault for picking a UN that matches my domain..) So with all that said, where should a user make a request to have content considered for deletion? Is that a direct message process? Thanks!

This is exactly the behavior we hope for. Since we're a small non-profit powered by donations and run by volunteers we don't have a staff of full time employees writing and maintaining a knowledge base or similar documentation, nor do we have a full time staff of paid employees answering user questions. The whole concept of HelioHost is to be a community of web hosting developers helping each other with questions, and helping each other learn. The most helpful users get offered a promotion to enable them to help others even better. All of our volunteers, myself included, started out as regular users who read other people's questions and decided to start helping others out without being asked to or paid to. If all of our forum posts are hidden and only admins can see them then it defeats the entire process, and would block anyone from learning from each other or even having an opportunity to help each other. Another consideration is since we are a small non-profit powered by donations we don't have enough money to afford advertising, so the only way people will even find us is via free sources such as search engine results, or 5 star reviews. For instance, maybe someone out there had the same issue as you, and stumbles on your solution that was posted on our forum, not only do they find out how to fix the same issue that they're having, but they may start looking around our website and realize that we can host their website for them too, etc. Another thing I want to mention is how the recent obsession with "privacy" hurts the internet as a whole. 10 years ago Reddit used to be a really great resource of community based help for common issues. Fast forward to 2026, and I refuse to even click Reddit links in search engine results because the plague of redaction has made Reddit, not only completely useless, but a frustrating waste of time to even look at, due to everyone constantly deleting our replacing their helpful posts with random gibberish. I understand stuff like "oops I accidentally posted my email address, and now I'm getting tons of spam", but removing helpful information that benefits everyone is just cruel. I honestly think Reddit should start banning people who redact their posts like that.

No. Users cannot delete their own content. We can hide topics from visibility on our side, but you would have to request that individual topics be hidden. Generally, the idea is that topics are left in place so others can learn from people's experiences. It is possible to request we delete the forum account without affecting the hosting account, however having a forum account that matches your hosting account makes support much easier if you ever need it.

Thank you MoneyBoz. The site is a personal blog which doesn't get many visits... so the problem was due to the backup I uploaded yesterday. I've been hosting my personal blog with you for a long time (I think about 10 years now), and the performance problems started appearing with the latest WordPress updates. I'll try to find other alternatives to WordPress. Best Regards,

Also WordPress is notorious for being resource heavy.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Hello, My account was suspended: Username: raqbul Server: johnny Domain: bulnesabogada.es.eu.org Yesterday, I upload a backup of my old site (an instance of Wordpress) to extract some content, but every time I tried to access it, I got an 504 error. Today I try again, but got a message about suspended account by a high load. So I think the yesterday's 504 error was due to this and the backup could have been compromised and hacked. Could you please unsuspend my account? Best Regards,

We don't consider usernames or posts to be personal information. You can find more details here: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? As for deleting your forum account without affecting your hosting account, that's a good question for an administrator.

Thank you so much! Have a nive day...

Hi, Noticed a post made here appears in search engine results (at least for Google). This is unexpected behavior —I'd like to avoid public-facing discussion/information tied to my accounts. So I guess I have two questions: Can users delete posts/content, or can heliohos, if requested? (I couldn't see where to do it if so..) Can users delete Forum/HelioNet accounts without affecting login/account credentials for heliohost? Thanks!